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🚨 How to Report Incorrect Brand Name Changes
by Seller_z3k8APxGfbQEK

We want to address a concern that many of you have raised regarding unauthorized Brand name changes on Amazon.

We have engaged with many of you, hear you, and we understand the frustration and potential impact this can have on your business. First, we want to assure you that we are actively working with our internal teams to address this issue. Your feedback is invaluable, and we're committed to improving the selling experience for all of our partners.

If you experience an unauthorized brand name change, please follow these steps:

1. Submit a report through the "Report Abuse" feature

2. Select "Product detail page was changed to represent a different product"

3. We suggest sellers to provide relevant details such as when the ASIN was created, by whom, and what the brand name was originally.

4. We're continuously monitoring these reports and working to streamline the resolution process.

However, if your report is declined, please don't hesitate to create a discussion post in the "Manage Your Brand" category and be sure to include your complaint ID for faster follow-up.

We want to emphasize that we're taking this matter seriously and our teams are collaborating to develop more robust safeguards against unauthorized brand name changes. We appreciate your patience as we work towards a more secure and efficient system.

As always, we're here to help. If you have any questions, please let me know.

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Ungating
by Seller_LLQNCzOvwKyln

hello im a new seller on amazon...its over a month and i am unable to ungate grocery category which has already cost me hundreds of pounds...i have bought stuff from uks 2 largest wholesalers and my invoices are still not getting accepted and the worse is no one responds where im wrong or whats missing in these invoices...some people suggest that i should keep trying but when i apply again the new application gets rejected within a minute which shows no one is even going through my application...my question is if amazon does not accept one of uks largest wholesalers invoices then what is left to provide them...extremely frustrated

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Inventory Removal Order
by Seller_E6q1QM1dgMVZ4

I have created a removal order for some inventory, where would i track its progress for my return?

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@Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN

I have by complete accident pressed Transfer Account in settings, this has sent the account into meltdown,i have requested this to be cancelled as was a error on my part with no response.I have also uploaded all the required documents again because it sent the account into a meltdown, all our items are stranded due to the seller account being in Transfer and original documents uploaded.No response but a auto email from the account verification team either. I am hopeing someone can help.

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Buyer opened up an A-Z claim stating he had not received the item. We responded with FULL evidence including a picture of the house, buyer holding the parcel and his signature and Amazon still issued refund under the A-Z guarantee!!! How is this even possible!? We reported the buyer to Amazon for defrauding us and have not heard a single thing back and Amazon say we can no longer appeal.

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@Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_hnDMgUKxMh1V4 @Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR

Dear Amazon Team,

I am reaching out for assistance regarding two FBA shipments (FBA15K9K4BGT and FBA15KCB9W48) where part of the inventory has gone missing after delivery.

Despite case communications (Case IDs: 11168707402 and 11288925372), my reimbursement claims have been denied, and I am unable to escalate further through normal seller support channels.

Situation Summary:

Both Shipments were sent via Amazon-partnered SPD (UPS).

Carrier Updates in Seller Central confirm all boxes were delivered and received.

However, products were not stocked in full and are missing from inventory.

Amazon support insists the shipment is "counted and confirmed" and denies reimbursement, despite system evidence showing all boxes were received.

This clearly indicates an internal FC issue, not a shipping or labeling problem.

This seems to be a system or handling error after receipt, and I kindly request moderator support to escalate this for reimbursement.

Thank you so much for your help — I am a small business and greatly appreciate any guidance or escalation support.

Warm regards,

Joyce

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Multiply Amazon Seller Account - UK Market
by Seller_xekO51ZguoaBv
Amazon replied

Does anyone know for sure if 2 account is legally allowed to operate on Amazon UK market? Same director different business entity, different email, different phone number different address.

It is tricky as I see loads of people getting section 3 deactivations due to multiply account regulation yet I was told by amazon itself on chat it is fine as long as gets approved through KYC. Well we know that they like sending weather reports for logical questions so I am really hesitating to go ahead or not with 2nd account on new business.

I dont want to end up having both account deactivated without any reason...

Any replies or ideas or comments Wellcome :)

ty

D

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Hi fellow sellers,

I’m reaching out because like many of you, I’ve reached a breaking point with the way small businesses are treated by Amazon’s A-to-Z claims system and the lack of accountability from couriers like Evri.

Over the past few months, I’ve dealt with multiple cases where:

Buyers falsely claimed parcels weren’t delivered (despite GPS, signatures, or photographic evidence).

Amazon sided with the buyer automatically, refunding them without properly reviewing the evidence.

Couriers like Evri marked parcels as delivered or left them in insecure places, then refused to take responsibility.

Seller appeals were ignored or denied with copy-paste responses.

The only option left was to take court action just to recover the cost of lost goods and unfair refunds.

And I know I’m far from alone — I’ve seen hundreds if not thousands of similar stories here in the forums, across TikTok Shop discussions, Reddit, and Facebook seller groups.

Enough is enough.

I’ve now written a formal letter to:

My local MP

The Department for Business and Trade

The Competition and Markets Authority (CMA)

And I’m reaching out to the Federation of Small Businesses (FSB)

📢 What I’m Asking:

We need legal reform to:

Hold platforms like Amazon accountable when they dismiss seller evidence.

Introduce independent dispute resolution, not just biased internal appeal systems.

Regulate courier services like Evri when they repeatedly fail to deliver properly.

Protect sellers from fraudulent buyers with a clear record of abuse.

Make platforms share liability — instead of pushing all the risk onto sellers.

👉 If you’ve experienced similar issues, I strongly encourage you to write to your MP and government departments too. The more of us speak up, the more likely we’ll see change.

Let’s stop suffering in silence. We built our businesses with hard work — we deserve protection, not punishment.

28 votes
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I need to change my business information (country, address, vat number) but I'm gettting the error above.

I tried to contact amazon help but I get generic responses. If I go to account health page I get redirected to DAC7 legislation complianceHelp. Then there is no action to be done.

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summary of seller fees
by Seller_waAtbubFVuYA1
Amazon replied

Can anyone tell me where I can get an annual summary of all fees, so that I can include them in my annual accounts?

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1 reply
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Video rejection - due to providing medical advise
by Seller_ijAlC0WFJrXAJ
Amazon replied

I’m hoping someone here has been through this and can help.

I’ve tried uploading a video to my product listing multiple times now, and it keeps getting rejected for “making medical claims” — which I’m 100% not doing. It’s just a basic product demo with no mention of health, wellness, or anything medical. I even re-edited the video a few times to be extra careful, and at one point I literally copied the style of a competitor’s video that’s already live on Amazon… and mine still got rejected.I’ve spoken to Seller Support a few times — no help. They just send generic responses. I was also told to email the Community team, which I did, but haven’t heard anything useful back.Super frustrating. Has anyone else had this issue and managed to get it sorted? Any advice would be really appreciated.

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