Hi,

Due to a mistake by Amazon, an ASIN was incorrectly identified as "Solar Eclipse Glasses" and approximately 1,100 of my customers have been incorrectly refunded.

This has resulted in over £20,000 being taken from my Amazon seller accounts across the UK and EU marketplaces.

Amazon have already confirmed to the manufacturer that this was an error by Amazon (see case ID 10944436322).

Seller support have been utterly useless. They just give cut and paste responses that don't even address the issue.

My support case (Case ID: 10938591822) was inexplicably closed and all my responses on the case have mysteriously vanished. It has now been marked as "transferred" but with zero information as to what this means.

Tomorrow I am faced with possible bankruptcy. Amazon payments will no doubt try to collect the £20,000 from my bank and I obviously don't have the funds. And then, no doubt, my selling account will be suspended and that will be the end of my 20 year old business. My account health is absolutely impeccable with ZERO issues on any of the metrics.

This is a desperate plea to @Seller_mIRnuhdx7l5sNand @Seller_z3k8APxGfbQEK

I don't want to go to the media or down the legal route (I really don't) but if it's that or going bankrupt then what else am I supposed to do?

I have a family to feed. Can anyone at Amazon help?

I have received a "Product Authenticity Customer Complaint” for a DVD movie product. I am left with 2 choises but I cannot choose either:

1. "Understand the policy and acknowledge the violation." I cannot acknowledge something that it not true (because I sell only authentic products and I know that the product in question was not inauthentic).

2. I cannot also choose the second option ("I understand the policy and have evidence or documentation to submit for review to confirm my compliance with the policy."). The reason for that is that I do not have invoices or receipts about this item that would be less than 365 days old. The DVD in question has been out of print for years so these last units are already several years old. I am specialized in selling rare, out of print and discontinued DVD and Blu-ray films from different European countries. I have hundreds of films for sale that date from 20-25 years ago, when I started selling online.

I am also unable to speak with an account health specialist. When I answer their call they ask me to put in a 3-number code. When I do that, they say it is incorrect. I have done this a dozen times over several days. I was able to talk with seller support, who understood my situation. She also adviced and engouraged me to write an appeal. I did it but of course Amazon did not accept it. They insist on 1 or 2, which I cannot do, for the above reasons.

In my "appeal" I also wrote that they could compare the last of my units they have to the ones that Amazon EU is currently selling. They would see that they are the same product.

I also mentioned that both the Voice of the Customer and product feedback for this product is all good. I have also not received any negative feedback for the 6 (!!) units I have sold over the years. My guess is that the anonymous buyer who claimed this as "not real" (that is the only thing I can see) was put off that there were some none-English copyright text on the DVD (it is a Nordic release).

Also, my seller performance is all good for the 13+ years I have been selling here.

How can I solve this Catch-22 situation?

Hi everyone,

I’m an Irish-based seller looking for advice on what feels like an impossible situation with FBA in the UK. I have several hundred units of my product stored in Amazon’s UK fulfilment centre, but my seller account has been deactivated due to not having a UK VAT number.

I do have an Irish VAT number, but Amazon seems to require a UK VAT number just because the stock is physically stored in the UK — even though I’m not actively selling there anymore. The problem is, I can’t legally get a UK VAT number without establishing a UK entity, which I don’t have and don’t intend to set up.

Support keeps telling me to create a removal order, but because my account is deactivated, I can’t access that functionality. They also confirmed Amazon no longer facilitates cross-border inventory movements from UK to the EU due to Brexit, so the inventory can’t be transferred to an EU fulfilment centre either.

At this stage, I just want to get my stock back — ideally sent to Ireland — but Amazon is saying the only way is to ship it to a UK address and then organise my own courier from there. Of course, I can’t even create the removal order to a UK address because of the account block.

I’ve gone back and forth with support multiple times. One person said to raise a ticket to escalate it. Another said they can’t help unless I register for UK VAT. It’s incredibly frustrating, especially since I just want to recover my own property and not leave it sitting there racking up storage fees or being disposed of.

Has anyone else faced this? Is there any workaround — maybe through a courier release or third-party fulfilment service — that worked for you? Any tips on how to deal with this, or who at Amazon might actually help, would be really appreciated.

Thanks in advance.

Last week I have refunded a customer, after he complained that he did not receive his book (I wrote about this in a previous post)_.

Today the customer has written that he has received his book and would like to pay me.

Can he do it with Amazon? Or sending a check?

Thank you for your kind advise.

Guy