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Hello fellow sellers and Amazon support,

I’m reaching out to share a critical issue that’s severely impacting my business and to ask if anyone has experienced a similar situation.

Until May 1st, I was holding the Buy Box on approximately 1500–1600 listings consistently. My account health was excellent — my Order Defect Rate (ODR) was around 0.69%, well below the 1% threshold. There were no performance notifications, no account health flags, and no significant customer complaints or policy violations.

However, on or around May 1st, my Buy Box eligibility dropped suddenly to 0 across all my listings. Since then, I’ve not been able to win the Buy Box on any product, even though I am currently the lowest-priced seller on hundreds of listings.

To clarify:

My account has never been suspended or warned.

My metrics remain within Amazon’s required thresholds.

I’ve contacted Seller Support, but the only explanation I received was that the issue might be related to my ODR, which clearly was not a problem when the loss occurred.

This abrupt change with no clear reason is not only frustrating but devastating for my business, as Buy Box visibility directly affects our sales.

I’m hoping someone from the community or Amazon's support can shed some light on:

Whether there might be a system bug or recent algorithm change affecting Buy Box allocation?

What additional steps I can take to recover my Buy Box eligibility?

Any help or shared experience would be greatly appreciated.

Best regards,

I don’t even know where to start. I’ve been selling on Amazon for a while, doing everything by the book. I offer real products, ship with FBA, maintain a clean account, and I treat every buyer with respect. But none of that mattered in the end.

A buyer named Janet Payne has been repeatedly purchasing the same item from my listing. Each time, she claims "performance or quality not adequate" — but never once returns the product, never files an A-to-Z, never goes through any official complaint route.

Instead, Amazon quietly refunds her. Every. Single. Time.

Here are just a few of her orders:

202-9518971-4398749

202-4264305-1225105

202-2093544-8173138

I submitted multiple cases to Seller Support, included full documentation, confirmed shipment, and BEGGED for help. Nothing. Janet got to keep the product and the money. Again.

Funny thing is, this janet doesnt even try to hide it, its the same profile, u can see 5 orders all refunded and they are ordering more and more. i cant cancel the order cz of fba. with fbm i dont get the buy box so i removed the listing completely....

Then it got worse.

Another buyer — Michelle Sadd — began doing the exact same thing. Same product. Same excuse. Same refund.

We called her number to try to sort things out… and who picked up the phone? The same voice as Janet Payne. She told us directly to stop selling this ASIN. This wasn’t just refund abuse anymore — it felt like harassment. Sabotage.

So what did I do? I refunded Michelle myself. Out of my own pocket. Because I didn’t know what else to do. I felt trapped.

And then... Amazon refunded Janet again. After everything. After all the evidence.

I asked for a refund reversal, for my ODR to be fixed, for help.

They said no.

They let her win.

They let me bleed.

And they don’t care.

I don’t know how a platform that preaches fairness and customer obsession can let abusive buyers run wild while hardworking sellers get trampled.

I’m writing this because I don’t want to be silent anymore. If this has happened to you — speak up.

If you know someone at Amazon who cares — show them this.

Because sellers like me are drowning in silence, and nobody is listening.

@Seller_DNQGSsdC7DccM @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_gAhPNiLrkfTcr@Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_z3k8APxGfbQEK@Seller_TSXM2A5nxWSuH

Hello All,

We have recently received multiple negative feedback comments that are primarily related to issues beyond our control—such as delivery problems or customers ordering the wrong item. These issues do not reflect the quality of our service or the accuracy of our product listings.

As a result, this feedback is unfairly impacting our performance metrics and overall business reputation. We kindly request a review and removal of these feedback entries under Case ID: 11106136422, as they are not reflective of our service. Thanks

为什么卖家自配货地址退货地址出现感叹号，明明更新地址了还是不行，怎么回事

Amazon, Amazon, Amazon—my great friend.

For over 7 years, I’ve dedicated myself to selling online, and now, at 33 years old, after tasting real success, I begin to doubt its stability.

Everything started in 2018, when my wife and I began selling on Amazon. I already had experience on eBay, but Amazon was the fast lane to growth. Back then, we started with retail arbitrage in the U.S., but quickly transitioned to wholesale, exporting to the UK—back when Brexit was still just a discussion. What a time that was.

Once the UK officially separated from the EU, I expanded into Europe. I was shipping 8 to 10 pallets between the UK and the EU while living in the U.S., without needing to sell domestically. I even sold in Canada and Singapore. I felt like the Pablo Escobar of Amazon—doing everything right, efficiently, and at scale.

But everything changed last year.

Amazon began suspending listings left and right, often without clear reason. At one point, they suspended over 50 of my listings. I managed to reinstate about 15—that alone felt like a victory. The reasons? They claimed products lacked a "Responsible Person" or proper nutrition labels, despite the fact that I always included them when importing. The issue was, if another seller didn’t have compliant labeling and Amazon caught it, all sellers of the same ASIN were affected. Even if I did everything right, I was still penalized.

Amazon became a joke—a place where Indian-based support agents now dictate decisions without understanding the systems. IP claims have become laughable; even with a manufacturer invoice, nothing gets removed.

There’s a quote from The Prince by Machiavelli that says:

"The man who helps another rise is destined to fall."

That’s how I feel. We helped build this platform, and now Bezos has left us behind to go explore space.

Greetings to all my fellow European sellers—from your comrade based in the U.S.

I just received notification that recent order was refunded in full for "Missed Fulfilment Promise".

All packages are sent via Royal Mail 48 tracked - in this instance it took RM 10 days to successfully deliver the item.

Is this just the nature of the beast selling on Amazon?

No requirement for the customer to return the item, just instant refund?

Thanks

Hi everyone,

I’m hoping someone here can help or advise.

I listed a product in FBA, and before listing, I measured the item carefully — the height was 2.3 cm, which meant the FBA fee should have been £1.67. However, during the listing process, the system picked up the height as 2.69 cm, and the FBA fee increased to £2.42.

I requested a remeasurement and have raised this issue more than 5 times under the same case ID. Each time, I receive the same incorrect measurement of 2.69 cm.

Eventually, I asked Amazon to provide proof, and they sent a photo from their warehouse. Ironically, the image clearly shows the height is 2.3 cm, exactly what I’ve been saying from the start.

Even after showing them their own evidence, support keeps responding that the “internal team is reviewing it,” and then the case gets closed without any change. This has been going on since 12th May 2025, and it’s incredibly frustrating.

Every time a new support agent replies under the same case ID, they just repeat the wrong measurement and close the case. I'm stuck in a loop.

Has anyone dealt with something similar? How did you get it resolved? Is there a way to escalate this beyond frontline support when you have solid proof?

Any help or guidance would be greatly appreciated!

Thanks in advance,

Hello,

We have a question in regards to the GST tax. As a FBA seller, who imports goods into Singapore and is NOT GST registered, are we responsible for collecting and remitting LVIG Goods and Services Tax (GST) to Singapore tax authorities?

We read the following article, but it did not became very clear to us as we found some of the information to be contradictory.

sellercentral.amazon.sg/help/hub/reference/GA4ADMR8AAFXCTMT?locale=en-SG

@Seller_t5R7iI5VB6HFm

Hi,

I have recently started to sell on Amazon, I have updated my bank card details for all the stores and it says successfully charged but for some reason it takes me back to the homepage saying unable to charge and to replace the charge method. But everytime I go through it it accepts and then takes me back to unable to charge. Any reason as to why? Using a tide bank account