Hello, Seller Community!
I’m reaching out to seek your advice and support. Around six months ago, my Amazon account was deactivated because of an authenticity complaint. The issue is that I never actually sold the product in question — I had only listed it as FBA, and within a few hours of listing, my account was suspended.
Amazon requested invoices and supply chain documents. I provided the invoice I received from my supplier, but unfortunately, my supplier refused to provide any supply chain documents. I’ve submitted multiple Plans of Action (POA), explaining this situation clearly — that I only have one invoice and no additional documents because my supplier isn’t cooperating.
But every time, Amazon responds with:
> “Please provide a valid supplier invoice and supply chain documentation.”
I’ve also asked Amazon if there’s any alternative way to verify authenticity or recover my account, but I’ve received no clear solution so far.
📌 If anyone here has faced a similar situation or knows a proven way to handle this type of issue, or can recommend a trustworthy Amazon appeal specialist, I’d be truly grateful.
📌 And if any Amazon team members happen to see this, I sincerely request you to review my case once more. I never intended to violate any policy — this happened unknowingly when I was new to the platform. I’ve learned from this experience and now fully understand Amazon’s policies. Please give me one more chance to continue selling on the platform.
Thank you so much in advance. 🙏