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I am reaching out to this forum in the hope of gaining some clarity and advice from those who may have faced similar issues or have insight into navigating such challenges. My account has been suspended, and despite my repeated efforts to comply with Amazon’s policies, provide documentation, and address all concerns raised, I continue to receive vague, automated responses without specific details or actionable feedback.

Background and Efforts Undertaken:

Here is a summary of the steps we have taken to address Amazon’s concerns:

The issue arise twin Amazon required documentation for Compliance with UK Establishment Proof Requirements

As a UK-born resident, I provided multiple forms of ID, including my UK driving license and passport. Despite this, Amazon has claimed we are not established in the UK.

VAT Registration and Compliance:

As of 1 December 2024, my business is fully VAT registered in the UK.

The VAT number has been verified on my Amazon Seller account, with all related documentation.

initially we was not VAT registered stead, however with so much struggle for months, proving this to Amazon that we are a UK establishment without a VAT number, it was clear to us that we need a further sure Amazon we are a UK establishment.

. However, when the documents were uploaded manually to Amazon, they were inexplicably rejected.

Address Verification:

Initially, we used a privacy-protected address (22 Wenlock Road), which we use to set up the company on copmanies house. After researching transparency requirements and how this was a service address, we updated it to our official office address ( 15 address hidden ) and backed this change with official government documentation. And utility bills and personal bank statements on the account holder and directors name.

Despite passing multiple address checks on Amazon’s system, manual verifications still resulted in rejections.

Supplier Information:

We provided detailed supplier documentation, including official data from our label company. However, these were rejected without clear reasoning or an opportunity to clarify any perceived shortcomings.

Bank Statements and utility bills

We submitted multiple bank statements from well-established UK high street banks, including Monzo, TSB, virgin money, meeting all Amazon’s requirements:

Dated within 180 days

Showing the provider’s logo, my name, and residential address

Matching the information on Seller Central

Amazon still rejected these without explanation, even though they were sourced directly from the banks.

Policy Understanding and Compliance

We have thoroughly reviewed Amazon’s policies, including the Amazon Services Europe Business Solutions Agreement, Selling on Amazon User Agreement, and the Funds Disbursement Eligibility Policy.

Impact on Our Business:

The suspension has caused severe financial and reputational damage, including:

Loss of over £50,000 in frozen funds.

Inability to pay suppliers and staff wages.

Tarnished reputation with customers built over 30 years.

Unsellable inventory worth thousands of pounds stuck in Amazon warehouses.

Struggling to manage business debts due to the suspension.

Transparency and Accountability

We take full accountability for any past misunderstandings or potential errors on our part. As a business, we are committed to improving our processes and adhering strictly to Amazon’s policies. We are prepared to address any concerns with additional documentation or operational changes.

Challenges with Communication

The most frustrating part of this process has been the lack of transparency and actionable feedback:

Amazon continues to send automated messages, stating that my account does not meet their requirements but without specifying what those unmet requirements are.

Despite submitting all requested documents and adhering to the outlined processes, the responses lack clarity and guidance for resolving the matter.

Next Steps

I am committed to resolving this situation and restoring our partnership with Amazon. However, I am left with no choice but to escalate this matter to the Financial Ombudsman Service if the situation is not addressed transparently. I believe our case demonstrates clear compliance efforts and a willingness to meet all expectations.

Call for Advice Has anyone here successfully reinstated their account in a similar situation? How did you overcome communication challenges with Amazon? Any advice or insights would be greatly appreciated.

Thank you for taking the time to read this and for any guidance you can offer.

After several years selling on Amazon - and putting a way bigger share into Amazon's coffers than my own - I'm finally about to make my escape. I cannot even put into words the sense of relief I feel at leaving, even if winding up is barely any easier than selling!

My products have always been first rate and competitively priced. I've been an extremely honourable and diligent seller. But I'm sick of being treated otherwise by Amazon.

No longer will I allow myself to be treated like a worthless minion instead of a respectable seller. For far too long I've scanned my in box with a lingering feeling of dread, waiting for the next unjust infringement to land there. And as 'unjust' as it might be, how long might it take to prove my innocence, how many documents will I have to scan and submit and resubmit and resubmit and resubmit, how many times will I be rejected by a badly-programmed bot or ill-trained human who likes to say 'no' just because they can, without consequence to themselves?

Even if you're an outstanding seller - for all the right reasons - you WILL eventually fall foul of some convoluted non-sensical regulation or other, or face false accusation from a dishonest buyer or unethical competitor. Failing that Amazon's uncoordinated, unwieldy system will trip you up somewhere along the line. Try fighting for compensation, for instance, when your FBA products encounter an anomalous price-drop through no fault of your own. It's unlikely such compensation will ever materialise and more likely you'll be beaten into weary submission in the end.

To those of you just starting out I'd strongly advise, "Do yourself a huge favour and quit while you're still ahead. You probably won't be for long. No amount of money is worth the hassle you've got headed your way."

All it remains to say is "Happy New Year" fellow beleaguered sellers and "Toodaloo MF" to Amazon!

Since last week, I've listed 4 products which were immediately made inactive once it was created and appeared on my dashboard. The listings also generated violations because they didn't contain the ingredients which you can only do once the listing has been generated. This would be all fine, if it weren't for the fact that the edit function has been removed.

I've spoken to Seller Central and they're asking me to edit the listing, which would be great if it weren't for the bloody fact that you can't edit anything. This seems to be flying over their heads and they continue to revert asking me to edit x and y.

I've also got violations on my account as a result of not populating the ingredient as its a supplement. I'm losing patience here, is there any way to get the support I require?

Hi all.

As usual, I initiated a manual disbursement of funds this morning but oddly didn't receive the immediate ("We sent your payout") email to acknowledge it. I have noticed (in Account Settings > Payment Information > Bank Account Information) - that our bank account deposit method is now showing as "Not verified" - which is strange as this bank account has been the same one used on Amazon for over 10yrs, with no changes. Clicking the link 'Verify account' (bank account / deposit method) brings me to a page which says 'Invalid'. I am assuming this is either a technical issue - which is why I am reluctant to click the other option ('Replace deposit method') by using the same bank details.

Is this part of an automatic re-verification process by Amazon? I can see a few other sellers have also been affected by this issue but curious to know how widespread this is as I think this has only become apparent since our last disbursement on the 24th Dec - which initiated fine.

With the Christmas and New Year holiday It seems an odd time to be asked to update account settings, hence curious to know if this is a wide-spread technical issue...

Good Morning,

I am writing to request your urgent assistance regarding a critical issue with my Amazon Seller Account. This is an ongoing issue for over 2 weeks. The problem has severely impacted my ability to manage my business during this busy period.

Recently, I sought assistance to convert my business account back to a standard account. During a live chat, an Amazon associate assured me that this change would not affect my seller account. Based on this guidance, I proceeded as advised. However, I am now unable to log in to my seller account, receiving an error stating that the associated email does not exist.

This issue is pressing as I currently have pending orders requiring immediate updates. Below are details of one such order to confirm my recent account activity:

Business Name: Minako Online

Marketplace: United Kingdom

I have previously reached out regarding this matter under [CASE 10622583332] and provided prompt responses to your team on three separate occasions. Despite this, I recently received a message stating that the case will be closed due to a lack of response. I noticed that the email I have been responding to is notification only which makes it even more frustrating.

The most recent guidance provided to me was to create another seller account in order to access Seller Central. The lack of resolution and incorrect guidance provided has caused significant disruption to my operations. I kindly request immediate action to restore access to my seller account. Please let me know if additional details are required to expedite this process.

Hi all, my product is due to be search suppressed on 03/01/2025 due to missing unit count, I have tried fixing this through the fix your products page and inputting the unit count and unit count type, when I click save it says submitted but I've been trying for days now and the listing isn't been updated - any advice?

The product is a 30ml bottle of fragrance oil, I've tried both combinations of unit count 30 with unit type millilitres and unit count 1 with unit type count but no luck.

Has anyone else had a problem disbursing over christmas, I am still on daily and I have disbursed and the button is now greyed out, if I click again it says I cannot disburse again, but the amount is still sitting there 24 hrs later.

Hi guys,

I know this isn't exactly a new topic but we've spotted a very misleading review on one of our products. Basically the buyer is reviewing a completely different product (one we have never sold at all). They've even posted photos of the different product.

I've flagged the review and contacted customer services. Neither have worked. It's particularly annoying as they're misleading potential customers with this.

Can any admins help with this? I have the order number and all relevant details.

Thanks!