Hi,

Customer orders 2 t shirts 'I Love My Boyfriend' & 'I Love My Girlfriend' t shirts on the 8th february, obviously for valentines day, customer messages saturday night just gone, 4 weeks after the due delivery date saying

I didn't reply to the customer because there clearly trying it on to get a refund, a genuine customer who hadn't recieved the item would of messaged me within a week of the due delivery date not 4+ weeks, its obvious amazon is showing them the item may be lost, A-Z granted today and funds re-imbursed, more money out of my pocket thanks to amazon.

@Seller_rX0LOsTSK2Zer @Seller_TSXM2A5nxWSuH

When will this 'YOUR ITEM MAY BE LOST' thing stop!!!?? you said you were chasing it up months back and we've had no update!!! amazon clearly do not give a s*** about this because they still keep the fee's anyway, so it's ok for us sellers to keep suffering whilst you tell all our customers there item may be lost when the postman has not scanned the item upon delivery, why is it very rare that people claim theyve not recieved items on other platforms, yet on amazon its all the time, the numerous threads about this just go to show.

STOP PUSHING TO CUSTOMER THAT THERE ITEM MAY BE LOST

Amazon is basically becoming a hub for scammers and free items.

Hi,

I am trying to upload country-specific images for each marketplace (UK, DE, FR) using Global Image under Brand Registry.

I followed this process:

Image Upload > Bulk Image Upload > Country-Specific Upload

For example, for Germany, I named the image example B000123456.PT1.jpg, selected Germany, and uploaded it. However, the German image appears in all countries instead of just Germany.

How should I name the images so they appear only in their respective country? Or is there another method I should follow to ensure each marketplace has its own specific images displayed?

Thanks in advance for your help!

Hi all,

I have had a customer return a fake mobile phone today.

I get the impression this isn't the customers first time doing this. They opened a return request stating 'the wrong item was sent', they have then returned a fake mobile phone using Royal Mail Special Delivery, presumably so they have proof of me receiving and it gives the impression that whatever they were returning, they wanted insured.

I have contacted Amazon support, reported abuse & opened a case informing Amazon of this fairly elaborate scam however i have recieved no help whatsoever. I am trying to get ahead of this because i already know for a fact that as soon as i deny refund, or partially refund, the customer will open an A-Z claim and i will no doubt lose the £714.99 i sold it for.

The phone the customer has returned is a fake device with a made up Serial number & IMEI. I have sent pictures of this device to Amazon but they haven't even acknowledged them.

I am unable to open a Safe-T claim and at present am unsure what options i have here, if any?

I am in two minds as to whether to report this to the police as theft. Though i know that doesn't get me my money back...

Any help is greatly appreciated.

Can I get some help please?

I have been applying for brand registry for over a week, have been rejected about 10 times,

The product images that you provided do not display the label permanently affixed to the product or its packaging. The submitted pictures will be used solely for the purpose of reviewing your application, and customers will not have access to them.

I have tried many angles of my cup and logo, please advise.