I am not VAT registered but use Amazon Buy Shipping to protect ODR and i still buy CRL48 for large letters.

As several others have experienced, I have just had a claim turned down for ODR not to impacted for an item not scanned when using this.

I have a Royal Mail Click & Drop account and use BPL large letters, which also have tracking, on my other selling platforms so that I am covered by Royal Mail if I get an item not received claim.

Can anybody give me a reason why I shouldn't stop using Amazon Buy Shipping, just use my Click & Drop account and BPL large letters and ensure tracking details from BPL have transferred across and show on order?

Hi,

Could be me overthinking and over reacting as it is only 11:41am but today sales are on a different level of slow,

I have noticed the campaign dashboard has updated so I don't know if there is a change in visibility of products.

Not had any issues all week but today it is like we have fell off a cliff, anyone else experiencing the same?

Hello fellow sellers and Amazon support,

I’m reaching out to share a critical issue that’s severely impacting my business and to ask if anyone has experienced a similar situation.

Until May 1st, I was holding the Buy Box on approximately 1500–1600 listings consistently. My account health was excellent — my Order Defect Rate (ODR) was around 0.69%, well below the 1% threshold. There were no performance notifications, no account health flags, and no significant customer complaints or policy violations.

However, on or around May 1st, my Buy Box eligibility dropped suddenly to 0 across all my listings. Since then, I’ve not been able to win the Buy Box on any product, even though I am currently the lowest-priced seller on hundreds of listings.

To clarify:

My account has never been suspended or warned.

My metrics remain within Amazon’s required thresholds.

I’ve contacted Seller Support, but the only explanation I received was that the issue might be related to my ODR, which clearly was not a problem when the loss occurred.

This abrupt change with no clear reason is not only frustrating but devastating for my business, as Buy Box visibility directly affects our sales.

I’m hoping someone from the community or Amazon's support can shed some light on:

Whether there might be a system bug or recent algorithm change affecting Buy Box allocation?

What additional steps I can take to recover my Buy Box eligibility?

Any help or shared experience would be greatly appreciated.

Best regards,

Dear Amazon Seller Community,

@Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH

We have been submitting the required KYC verification documents to Amazon, but they keep getting rejected without a clear explanation. Despite ensuring that all details are accurate and comply with Amazon's requirements, we are unable to get our verification approved.

We are reaching out to ask:

- Has anyone faced repeated KYC document rejections?

- What steps helped you successfully get verified?

- Is there a direct contact number or email for reaching Amazon support regarding KYC issues?

Any guidance or shared experiences would be greatly appreciated. Looking forward to your support!

Best regards,