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case ID 17838225131

I recently listed my dietary supplement under my brand , which is fully registered under Amazon Brand Registry. The listing was initially approved and active.

Once I got the listing live, I proceeded to design the label, pay the manufacturer, and produce the inventory — investing over $6,000 USD into this product and brand. When the products were ready, I returned to Seller Central to create a shipping plan, only to be shocked that the listing was suddenly inactive — with no email, warning, or notification.

It now shows that approval is required, and when I try to apply, I receive this message:

“We are not accepting applications to sell:

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other Human Ingestible in New, Used, Refurbished, Collectible condition(s)”

I cannot update or edit the ASIN, even though it's still visible on Amazon. This is incredibly concerning, as I am the brand owner, I have invested significantly in this launch, and I’ve already received my manufactured goods.

I was told by support that there are no restrictions on the ASIN, but then a second support message said:

“Your account does not currently meet the criteria required to list these products due to account metrics, distribution pathways of the brand, or other factors.”

These conflicting messages have left me confused and anxious. I have all compliance documentation, real product photos, and certificates from the manufacturer ready to submit. I’m more than willing to provide whatever Amazon needs to prove authenticity and quality.

Can you please clarify if I’m truly restricted, and if there is any way to resolve this? I respectfully ask for your help in finding a solution . thank you

Need help

My account has been deactivated a while ago and every time I sent information to the support team nothing got changed. I sent all the information that they needed and I have, but still the same thing, the account is still deactivated. Can someone help, please? Because I don't know what to do.

For the past 2 months I have uploaded and worked with support staff to provide all requested documentation for my account as per the guidelines of the INFORM Consumers Act.

Passport, drivers license (all with pictures), bank statements, tax returns, business license - and every response comes back that they are unable to re-verify my identity. ***Less documentation is required to vote in a federal election or visit a foreign country.***

It's a broken record with every call center staff member as they all read from the same script of delay, delay, delay. All the while my inventory goes bad, funds are withheld and no resolution is provided day after day, month after month.

Has anyone been successful in working with Amazon to determine what they need? At this point I'm wondering if DNA would even be sufficient.

Hi Amazon team,

I am following up regarding our account verification under Case ID 17815863731.

I would greatly appreciate it if someone directly involved in the review process could clarify which specific document(s) failed verification. I have reviewed the submitted materials, but it is unclear where the issue lies. Knowing this would allow us to address the problem immediately and avoid unnecessary delays.

This is related to INFORM Consumer Act. Based on the Amazon seller app, it seems to me that pending requirement is Identity, and I'd like to resolve this issue as soon as possible.

and they don't know how. Imagine that.

Our customer wanted to return his order and we provided pre-paid label since we located in EU. We also provided necessary documents to him for customs clearance. Turned out, he never used that documents, he just shipped it to us and its denied by customs. Yesterday, he claimed for A-Z and team refunded him immediately and counted against our ODR. Team said, ''As we see by provided label, it's delivered to you.'' They can't even check the status of cargos properly. Its clearly says ''Its delivered to Seattle, front desk'' which is original shipment point. They do not hear, they just eager to close all A-Z claims against to sellers.

We do not care about refund but ODR messed up. We affix necessary documents onto the box on customers behalf. What's so hard to understand here? Why every single time A-Z teams gives unreasonable decisions. Do they earn their money by this decisions against sellers?

If there is any mod, Case ID: 17839366481

我的店铺刚注册半月左右，联系上传了3个产品，都没有购物车，谁能帮助我一下

@Seller_8hQgfj6OVZYse

Case ID: 17828580361, 17796926371, 17794371241

We have been provided 0 reason as to why this listing was removed and no notification. It has been over a week without any reply from Customer Support on this issue and the next steps. This was a top seller in the grocery category and with the new fees of Amazon, we have close to 1,200 units on hand to stay with the 28 days of inventory model then poof the listing was shut down. For a small business who can provide invoices from a top national supplier of all purchases this is a lot of money to just have sitting there without any help or direction.

Can we please get some insight on next steps, this is Tea we are talking about here. Tea.

ASIN:

B07HVYY77X

When we try to appeal or go to our performance notifications or account health, all of them are at 0 for account health and 0 notifications for this ASIN. When we hit the appeal button on the listing from the manage all inventory page, there is nothing for us to appeal or reasons given to try and fix. We are lost and need next steps since there is a lot of inventory stranded and without any reason given.