I have been selling for a year on Amazon high end laptops been doing fine all 100% perfect account everything reading 0 and 100% feedback. Got an order a few days ago thought I had taken it off my stock but was still on, sure it was an Amazon issue, as sure I took it off but anyway. I offered the customer a free upgrade customer, never responded. I did contact the mobile on the order and a guy answered and said he did not place an order on Amazon and this mobile should not been on this order . So I proceeded to cancel the order as possibly it being fraud. Now my precancellation rate is rising everyday as no orders for a week my listings have no buy box and because no orders the rate is now 33% as do not sell volume . THIS FOR ONE ORDER IN A PREFECT ACCOUNT!! The preceding month took £20,000 in sales. SURELY THIS CANNOT BE RIGHT FOR ONE CANCELLED ORDER.

Can Amazon look at this, or do I assume no sales for 7 days, then the metric will go back to zero and this is just Amazon treating us like we are all dodgy and do not care about our businesses I am a naughty boy here is some punishment for you !! One stock error has this implication on a good account is quite ridiculous!!!

Hi I have been ignoring the alert to update my selling information and today saw my account put on hold until i uploaded the info required. I did this earlier today and submitted but nothing has changed. Tried submitting multiple times but still nothing. Spoke with seller help and they said i haven't yet pressed submit. Tried using different docs and still no change.

Does this normally take a while to be looked at or should it be pretty instant? After i click submit the next page says the information is being reviewed and the page will refresh in 30 seconds. After a minute or so it refreshes and prompts me to "review and update my selling on amazon account information". Back on the dashboard there is nothing to say my uploaded information is under review and there is no sign of any change after pressing submit except I get a performance notification which states "We are conducting a review of your Amazon Payments Account. We need additional information or documents to continue with your account verification. In accordance with regulations, you must complete an account verification process. Please go to the Identity Information page to provide the required information or documents:"

Am i doing something wrong? My account has been on hold all day and I can't see how to get it back active again. I have checked each document fits the criterea they have asked for and that all information provided matches.

Many thanks for any help that can be offered!

Hi all,

I’m posting here after getting stuck in an unresolved loop with both regular support and the executive escalation team.

Issue Summary:

My Product Charges in settlement reports are drastically lower than my actual shipped order volume and sales figures.

For the period 27 May – 10 June, I had 483 shipped orders and over £14,000 in sales (per Business Reports), but Product Charges in the settlement report only show £8,428.88.

For 10 June – 15 June, there were 144 shipped orders and over £6,100 in sales, but only £2,522.22 reported as Product Charges.

Account Reserve is £0, so there’s no holding explanation.

I’ve already:

Raised this under Case ID: 11202651142

Sent a detailed PDF with transaction report analysis to the executive team

Been asked to provide “missing order IDs” even though there are no missing orders — just settlement data not matching sales.

Has anyone experienced similar discrepancies?

I’d really appreciate if any Amazon staff or fellow sellers could advise whether this is:

A known issue?

Something that requires internal reconciliation from the Payments or Technical teams?

Thanks in advance,

Bhasker Dhir

Bubcommercial Ltd

Hello@Seller_z3k8APxGfbQEK, I hope you can help!

We manage a number of accounts and within the last week, started to notice VINE orders showcasing a financial figure, which then impacts our business reports.

However, not even a week ago VINE orders were coming through as £0, which has been the norm for many years.

Attached are two different account transactions for 2 individual VINE orders.

One dated 7th June 2025 includes the Product Charges as £0 and the Promo Rebates as £0 too. As mentioned this has been the norm for all previous VINE orders.

The order dated 16th June 2025 includes the Product Charges as £6.99 and the Promo Rebates as -£6.99, so although the sale proceeds still show £0, in our Business Reports it makes it seem we have sold significantly more, when we actually haven't, this then impacts our third party reporting software, and completely throws the metrics.

As shown in the Business Dashboard screenshot, on the 13th June 2025 for one account, we had 20 orders claimed for VINE, and 1 genuine sale for £19.98, this should have been our total business for the day, but because it is factoring in the new VINE figures it instead shows it as £159.78.

Please can you help investigate and determine whether this is an error, or if it is in fact the new way of reporting VINE orders and if so, can some information be released by Amazon to alert sellers of this?

Thank you.