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Hi everyone,

I wanted to see if anyone else is experiencing the same issue with FBA shipments recently.

We had an FBA shipment collected by the courier on 27th May 2025, marked as collected on 29th May, and then stayed in transit until 4th June, with delivery confirmation on 6th June.

However, the worrying part is that as of today (30th June), the shipment is still showing as “Checked In” (since 19th June) but none of the units have been added to inventory yet.

This delay affects our sales, especially when we rely heavily on Amazon for fulfilment.

We’ve noticed similar issues a couple of times in the past few months, where either:

The courier took too long to deliver,

Or Amazon took a long time to process/check in stock after delivery.

Just wondering – is anyone else facing delays like this in June 2025, either with courier transit or Amazon’s own receiving process?

Would appreciate any insights or shared experiences. Thank you so much for your attention and participation.

I knew this would happen. Order ID: 026-0141459-3633956

Used DPD and wrote on the delivery instructions "DELIVER TO CUSTOMER OR SHOP ONLY, NO SAFE PLACE"

Of course, DPD deliver it to a floor and customer is claiming they "haven't received it".

Amazon customer service in the messages are telling me to replace it.

It's a rare camera, £599. I cannot and will not replace it.

Please help, what can I do? It's been delivered to "THE PARCEL HUB" which I assume is the flats reception area. It looks like an expensive building in London despite the carpet

@Seller_XUNeUuvrQDpgP

@Seller_j9Bd91CW3ZVpr

@Seller_mIRnuhdx7l5sN

@Seller_z3k8APxGfbQEK

@Seller_ZyGdB49sb7An4

Any moderators out there that can give some advice on this please

My shipment was confirmed delivered 27 days ago, but it's been stuck without any updates or progress since then.

I cannot open an investigation into this delay even though it was been checked in supposedly on 6 June, it now seems to be stuck.

Had over 40 shipments since all go through as they should.

Any advice on how to deal with this as getting nowhere with seller support just the standard generic replies that really make no sense at all.

Hello, Ive had 2 orders where both of them were delivered with a photo of delivery, proof of signature and GPS cordinates showing item was delivered at that address. One buyer even acknowledged that the photo is of his yard but said he hasnt received the order. Both of them opened a claim and amazon refunded them both. Went through appeals and was told that as buyer didnt receive the item refund has been issued. What more proof do you guys need? ????

this is totally unfair on amazons part. As a small business we continue to suffer due to fraudulent actions of buyers.

Order ID: 205-5081902-4238749

Order ID: 202-3280404-5900327

@Seller_TSXM2A5nxWSuH / @Seller_gAhPNiLrkfTcr / @Seller_DNQGSsdC7DccM

So, my items attract excise duty in the EU. The only way I can reliably ship them from the UK to the EU, without the recipient being contacted for money is to send using a duties paid postal service.

In order to do this to the EU I must set my selling price to include the product price, import vat, import duty (if any) and excise duty. In this scenario, the EU customer cannot reclaim anything, as all they paid was the product price and no tax (even though it was included as part of product price). I then need Amazon to sell my item to the customer for that price and payout the whole order total (minus their fee of course).

At the moment it would appear that my items when sold B2C in the EU, Amazon takes off VAT from the payout, remits this to the EU and tells me to ship my items IOSS.

Unfortunately shipping excisable Items under IOSS is not allowed by the EU.

So how do I get Amazon to recognise my products are excisable, payout the whole total without removing VAT and leave it up to me to pay VAT and duties to my courier when I send duties paid.

At the moment Amazon is telling me to send IOSS, which will just result in my items getting stopped at the border and my recipient's being billed for the excise duty, and probably double VAT.

I am UK VAT registered, no EU VAT registrations and well under any EU thresholds.

Is this possible? How on earth can I sell my excisable products into the EU. I have the exact same issue with eBay. I can't turn off IOSS.

Currently I have to sign in and put OTP in around 15 times a day, is this normal??

Hi,

My Return Requests Approved > 24 Hours metric is climbing despite all return requests being dealt with under 24 hours. Every time I receive a request, it affects my rate. Just an hour ago a customer opened a return request and then withdrew it, so I cancelled it. However, my >24 Hour Metric has gone up again.

I've checked my Returns Analysis every day for the past five days or so, and it says everything's fine.

@Seller_z3k8APxGfbQEK Can you please look into this?

Thanks.

Amazon charged me 0.20 GBP to amazon AE - what is this?

Upon googling, it looks like amazon UAE store - my deposit method isnt set up there, i assume it was an authentication payment of some kind?

My bank flagged it for fraud and they are asking me to clarify it

Hi All

Recent experience with a Customer raises a few questions for me, any advice would be appreciated.

A customer placed two seperate orders recently, 4 days apart. Both orders were shipped the same day, sent on a next day service with Evri and delivered the next day but were left in a 'Safe Place'.

We received a message from the buyer on the delivery day of the first order which said 'Where exactly has this been left please?'. So we sent a polite reply advising where it had been left (which was by the side of a wheelie bin) and attached the delivery image. In response the buyer said ''This parcel has not been received. You have 48 hrs from now to resolve otherwise a chargeback will be raised.'' In reponse, we didn't argue with him in any way, just politely asked him if he could confirm that he had checked the location where it had been left, and that the parcel was not there, in which case it must have been stolen and we would refund him. He didn't respond to that and went straight to an A-Z claim which of course Amazon granted but they didn't count against my metrics.

The scond order, the first we heard was a message from the buyer saying '' Again This POD is not compliant with consumer law. Package has to be handed to me unless I have authorised otherwise. Courier to be sent back to locate it.'' We responded again advising it had been left in the same place and attached the delivery image and could he check and advise. He want straight to an A-Z from there which had the same outcome as above.

They were both low value fortunately, however the biggest problem is that he has now left 1 negative and 1 neutral feedback for these orders saying ''poor customer service, poor attitude. My consumer rights are protected by law and overule your personal policies''. This is the biggest issue for me as it obviously affects my performance metrics badly!

So I am wondering what can I do about this and how can I prevent it in the future? I know I won't be able to have the reviews removed becuase they don't meet the criteria.

He is basically saying that under consumer law, if he hasn't agreed to them being left in a specific 'safe place' then the POD's don't count and so he will ask for his money back. He claims they have to be handed to hm personally under the law (unless he has agreed otherwise).

Due to the nature of the products we sell it maybe that he cannot get out of the house due to mobility issues. However, I'm not aware of ever seeing customers delivery instructions on orders on Amazon, is that a thing? I can't see anywhere that we can block a buyer either so that doesn't seem to be an option. I am concerned that if he keeps ordering and the same keeps hapening we could end up with a whole bunch of a-z's and negative feedbacks, or too many order cancellations if we don't ship them.

Appreciate your thoughts

Thanks