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What are my options for collecting the remaining money I have left over from having my account deactivated? I have $15,000 locked up for approximately a year because I’m under the terms of a chapter 13 business agreement on Amazon. The agreement states that I sold merchandise without a letter of authorization from Samsung to sell their cellphones, which led to my account deactivation.

I’m at a loss and can’t find a way out of this situation.

I do not want to reactivate my Amazon account, I just want the funds residing inside. 

Hello, I sent in a FBA shipment on April 5 and it was received and checked in on April 11. All 125 items were accounted for and have been listed for sale but none of them are prime-eligible yet. Amazon also fully closed the shipment on May 4. It seems like the shipment is now stuck or something because it's odd that Amazon would list items for sale on April 11 and keep delaying the shipment date for customers. Not only is the waiting frustrating but I've had 15+ customers cancel their orders because Amazon has not shipped out their orders from over a month ago. How much longer do I have to wait for items to become prime-eligible before I open a case to investigate a potential lost shipment? FBA Shipment ID is FBA18W1CP6SQ.

Section 1: Deal fees effective until June 1, 2025

Deal fees structure

Non-Peak days: $300 for Best Deal and $150 for Lightning Deals

Peak events (Prime Day, Prime Big Deal Days, Black Friday/Cyber Monday): $1,000 for Best Deals and $500 for Lightning Deals.

Section 2: Deal Fees effective as of June 2, 2025

Starting June 2, 2025, we’ll implement an updated fee structure for Deals which will include a daily fee in addition to a percentage of sales. Any Deal created after June 2, 2025 will be charged based on the new fee structure. All other fee eligibility criteria remain the same.

Note: You will be charged the daily fee even if your Deal does not produce any sales. Your variable fee will be calculated based on the Deal price (that is, the price the Amazon customer paid after redemption of the Deal).

Deal fee structure

Non-Peak days contain two fee components:

Upfront fee: $70 per day, plus

Variable fee: 1.0% of sales (capped at $2,000)

Peak events (Prime Day, Prime Big Deal Days, Black Friday/Cyber Monday): will be charged a single flat fee, regardless of performance. The rates will vary by event.

Prime Day 2025: $1,000 for Best Deals and $500 for Lightning Deals.

Deal Fees Update

Please help me, our link was mistakenly reviewed by customers of other brands, and the review content is not about our brand, but other brands, case ID: 17845995651

I dont know what to do here. I dont even know how to explain this...

I am selling California Umbrellas at $150+ Each.

Last night at 7:14pm I had 26 Sales at the price of $10 Each.

I did NOT change the price.

ALL the Orders came in at 7:14PM. One Buyer is even showing they bought 3 times at 7:14pm. (How could this happen?)

I have to cancel these Orders and I dont have the Sales Volume to allow the Cancel Metric to stay under 2.5%.

Looking for suggestions or Help?

Thank you, Gavin

Dear Amazon forum moderators and fellow sellers,

We’re experiencing a persistent issue with Account Level Reserve (ALR), which currently stands at over 4x higher than our Net Proceeds. At the time of this post, the ALR on our account is significantly limiting disbursements, despite stable performance.

We’ve thoroughly reviewed Amazon’s ALR article (What is account level reserve?) and the listed reasons for higher reserves. Based on our current account status, none of the criteria listed in the help article seem to apply. For example:

1. No open A-to-Z Guarantee claims

2. No chargebacks

3. All key performance metrics are in excellent standing

We have reached out to Selling Partner Support (Case ID: 17811664501), but only received generic responses referring to the DD+7 reserve logic. However, based on our delivery data, it appears that the reserve logic is not being applied as intended.

This prolonged reserve mismatch is affecting our cash flow and limiting our ability to reinvest in growth. We love building our business on Amazon, but this issue is becoming a major operational challenge.

We would be grateful if a moderator could help escalate this to a team that can manually review how the reserve is being applied to our account.

Thank you very much for your attention and support!

Hello,

We’ve recently noticed that we have lost the Buy Box for all of our product listings, and we are unsure why this has happened.

Our seller account is relatively new, but we were consistently making about 200 sales per day and we are the only seller for our brand.

Additionally, we’ve checked our payment profile, and everything seems fine with no failed payments or account holds.

Has anyone else experienced this situation? Do you have any suggestions for what steps we can take to regain the Buy Box?

Thank you for any help and advice!

This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time of submitting the appeal form.

As a precautionary measure, access to your application will be locked for 90 days as you have failed multiple attempts at verifying your business.

I have updated The Business Information and Tax information successfully and submit to brand registry Team but there response is same i have to send the inventory i just applied one time but in the email there is showing i have tried multiple attempt.

My Case id: 17791868001

@Seller_t9kvdr2yixQej

@Seller_PIHyltK09pbl3

@Seller_guPeMXBrBxqyU

my listings that are Not in the handmade section are doing better , i tried a few and since i added to the handmade section sales are completely down can i change it back

Any suggestions