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Dear Amazon Seller Support Team,

I hope this email finds you well. I am writing to request urgent assistance with an issue I am facing regarding my Amazon USA marketplace account. My account is not currently showing, and despite multiple attempts to reactivate it, I have not received any support or resolution from Amazon.

I have followed the standard steps to attempt reactivation, but my account remains inactive, and I am unable to proceed with selling. I would greatly appreciate your help in investigating the issue and guiding me on the next steps to resolve this.

Please let me know if you require any further details or documentation to expedite the process. I am eager to get my account up and running again and would be grateful for your prompt attention to this matter.

Thank you in advance for your assistance.

We can't add it to my product list, we get a warning that the account is not suitable, we can't request authorization, we can't open a category. What I understand is that Amazon is trying to do: Nobody should sell products, nobody should buy products from Amazon. I'm tired of selling on Amazon, I would make more profit if I sold products in the marketplace.

We’re facing an ongoing issue with Prime promise padding being applied due to courier delays, and it’s causing significant challenges for our business. Does anyone here know how to report this in a way that gets attention or, ideally, how to request the removal of the "On-time delivery" metric? I’ve spoken to Amazon Seller Support, and they explained that this metric was designed to build a bridge between sellers and couriers. However, when the couriers recommended through the Prime program consistently fail to meet delivery targets, this so-called "bridge" seems non-functional. Instead, it feels like sellers are being held accountable for something that’s completely out of our control.

The situation is particularly frustrating because 80% of the items we sell are Prime-enabled, meaning the majority of our inventory relies on this program. We’ve already spent a considerable amount on marketing to drive traffic to our Prime listings, but the courier delays are resulting in missed delivery promises, which directly impacts our bottom line. Not only does this hurt our performance metrics on Amazon, but it also damages our reputation with customers who expect fast, reliable delivery through Prime.

We’re essentially stuck in a system where we’re paying to play by the rules, but the infrastructure Amazon provides isn’t supporting us in return. Has anyone else faced this issue? Is there a way to escalate it with Amazon or to push for changes in how this metric is applied? Any advice or insight would be hugely appreciated, especially from those who have found a way to resolve this or mitigate the impact.

Dear Forum Support

I am trying to change a stubborn attribute in one of my variation listings "size". I was told by seller support to delete and re-list after 24 hours with the correct information. I have deleted the family with the Multi-Marketplace Listing Templates (selecting delete from drop down) and the Inventory Loader File (putting x in add/delete column) . Although the majority of the listings have disappeared from the catalogue a few remain stating currently unavailable in the buy box.

1) If I try to resist I will surely get a matching error if I try to update the size attribute for these listings that can still be seen in the catalogue

2) How do I remove these listings from the back end?

@Seller_Udi0JNbTrsmUV - can you please help me- I really appreciated your support with updating a locked attribute previously.

Thanks and best wishes,

Sarah

It appears that Amazon is issuing refunds to customers before the items are returned, and many of these items are not being added back to inventory. To investigate, I reviewed the transactions and ran a customer return report, only to find discrepancies between the refunds and returned items. I compiled a list of the affected items and used a VLOOKUP to identify over 200 items that were refunded but never returned.

Since I don’t sell high-ticket items, this was a significant concern. I initially sent Amazon the list, but they informed me that some of the listings were Fulfilled by Merchant (FBM) and refused to investigate. To address this, I removed the FBM items from the list and resubmitted it. They then instructed me to open a case for every 10 orders. After doing so, I am now successfully being reimbursed for all affected orders.

Can someone with some authority please help me with this.

I have fulfilled all the requirements for this brand and have the correct invoices but they just paste the same reply over and over with no explanation or guidance.

I'm so sick of being treated like dirt by seller support. They make no effort to help and we just have to get used to being penalised even when following all the rules.

I honestly cannot take another phone call and I have no energy left to open another case just to receive the same copy and pasted reply which doesn't even address the issue.

Please somebody help.

Hello :( @Seller_fgtTzyHQfOM1x @Seller_yk3kzHpjMMa4B @Seller_pKdF0dnvoraDu @Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH

My account was deactivated in error and I wish to appeal your decision and reactivated my account.

My decision to appeal is as follow

1. Please kindly allow me to provide the correct documentation required

2. Please kindly allow me to correct my Business and Contact information through my seller central for any potential mistakes that may happened during the process of submitting the relevant information on my seller central and on the DAC7 form

3. Let me know if you need any further documentation that is required and I do not have it so I can provide to you any additional documentation you may need

Waiting for your kind reply back and action taken to reactivate and reinstate my account

Marios. xx...

Hello,

I am planning to have my suppliers in China print and label my cartons/boxes with Amazon FBA box labels before shipping them via sea freight. The boxes (non-expirable products) will first arrive at my 3PL/warehouse in the UK for inspection and then be forwarded to Amazon's Fulfilment Centre (FC).

I am concerned about the validity of the box labels. Does anyone know how long FBA box labels remain valid before they expire? If there’s a delay between printing, inspection, and delivery to Amazon’s FC, could this cause any issues with the labels being invalid or rejected?

Thank you for your advice!

Hello,

I am looking for guidance on enabling Amazon's Inbound Placement Service (IPS) in my Seller Central account for the UK. My goal is to send all my shipments (pallets) to a single Amazon Fulfilment Centre (FC) instead of having them distributed across multiple locations.

When I navigate to Settings > Fulfilment by Amazon > Inbound Settings, I do not see any option to adjust the location or enable IPS. I understand this option is available for sellers in the USA, but I’m unsure if it is also available for the UK.

Is there a way to enable this service in the UK, or is it unavailable for UK-based sellers? Any insights or advice would be greatly appreciated.

Thank you!