Hey fellow Amazon sellers, one of the accounts I manage has been banned for 3 months now on Amazon.uk. Consequently, they disabled the US account, the main one for the business. In their initial email they stated that this happened because the payment provider stopped with companies from Russia and Belarus. The business was originally situated in Russia with obtaining UK VAT number. Since the start of the war in 2022 the company relocated to a different country and I provided all possible information and documentation about that in response to the account blocking email. Everything - the letter with all the explanation, the company registration documents, the internet bill, instagram and the website of the company, a google maps page of the company retail store in the relocation country. The only message in response to my appeal I get is the typical “we don’t have enough information to reinstate your account” or “you have not sent us sufficient information that we previously requested from you”. The thing is, they never actually specified if they are requesting anything in particular. So I am just guessing when appealing. It is clearly an automated message I receive. Anyone had an issue like that? What would be my alternative option, is there an email/phone where I can reach an actual person? This just makes me furious how they continue to charge you fba storage fees, etc. while not putting any effort to resolve the situation. Any advice is highly appreciated. @Seller_fgtTzyHQfOM1x please help

Hi Everyone,

Does anybody know if item `Bamboo Flushable Toilet Wipes,Septic Safe,Soft, Unscented,Eco Friendly` is know as IP complain, had a message to stop selling the item or is spam..

Hello Amazon Team,

@Seller_Huz6FT08OxHAR@Seller_XUNeUuvrQDpgP@Seller_hnDMgUKxMh1V4@Seller_Udi0JNbTrsmUV@Seller_mIRnuhdx7l5sN

I am reaching out to request assistance in removing feedback that I believe is unfairly impacting our seller account.

The feedback in question states: “These are not real Denman brushes, don’t buy.” It seems more like a product review rather than feedback related to our service or a seller-specific issue, which violates Amazon's Feedback Policy.

I attempted to use the automated feedback removal tool, but my request was denied. Case number 11302760812 was also submitted to Seller Support, but it was unfortunately rejected on the grounds that it did not meet removal criteria.

Upon thorough investigation, we discovered a significant difference between the Denman brand comb mentioned by the customer and the product we sell. The Denman comb is characterized by an oval airbag design and two-toned teeth, while our product is distinctly rectangular with solid black teeth and an elongated shape. We’ve attached a picture for clarity. It seems the customer mistakenly attributed our product to the Denman brand, which was a misunderstanding on their part and not due to any actions from us as sellers.

This feedback is severely affecting our performance metrics and account security. We have consistently adhered to Amazon guidelines and are committed to providing high-quality products. However, this misleading feedback, based solely on an incorrect assumption, is damaging our reputation.

We kindly request that this feedback be reviewed or escalated to the appropriate team, considering it pertains to a product review for an FBA order and, therefore, should be eligible for removal.

Thank you for your attention to this matter. Please let us know if any further information is required.

Best regards,

Hello,

The POD shows that the shipment has been delivered to the Amazon warehouse, but Amazon reported that the goods were not found. Shipment ID: FBA15K36C8QM. The shipment is now closed, and I have appealed through a CASE, but the appeal was unsuccessful. Amazon replied saying that I did not ship the items. Please help.