Welcome to Seller Forums

Do any sellers have a positive experience with the SAS program? We are primarily interested for it providing access to a human being at Amazon who can advocate for us with seller support issues, though growth would be a nice bonus.

Have product already listed as one single product but want to have another listing as 2x and 10x, I see other sellers do this, I know you need different Asins. So do you just put the item through as a 2x on listing?

I dont want the listing to have variations inside the listings.

Any ideas on what to do? Is this updated frequently, or do I just wait and hope for the best? It’s driving me insane!

Hi everyone,

We’re experiencing a major issue with our FBA inventory and wondering if anyone else has faced this before.

On March 4th, we completed the usual seller put-away process.

On March 5th, our FBA inventory for most ASINs dropped to zero overnight.

There are no stranded, unfulfillable, or misplaced units—the stock has just vanished from the system.

It’s not related to any shipment errors. For example, one ASIN had 2,700 units received last week and we have not sold anywhere near that amount, yet all stock is now missing.

This issue has affected all our ASINs, not just one or two.

We've raised a case with Amazon, but we’re still waiting for a resolution. Has anyone else had their FBA inventory disappear without a trace? If so, how did you resolve it? They dont seem to understand and keep stating we have no stock.

Any insights would be greatly appreciated

Hi everyone,

I’m experiencing a sudden and dramatic drop in sales today, with my featured offers not displaying despite maintaining a 1000 account health score and a low ODR. My average daily sales are consistently above £10,000, but today it’s dropped to around £2,000, and I fear it will decline further based on a similar issue last year.

Has anyone else faced this issue recently? Specifically:

1. Featured offers not displaying for your ASINs.

2. A sudden and unexplained drop in sales.

Last year, this was resolved as a technical error after 7-10 days, but I’m hoping to avoid a prolonged resolution this time. Any insights or advice would be greatly appreciated!

Hello Amazon,

Can you please help me with the removal of negative feedback from a Vine customer? I received a 3-star review just because the user thought the price was expensive. She made a price comparison, stating that she could find a cheaper alternative, which is a direct violation of Amazon's Community Guidelines.

Quote from Community Guidelines: "Pricing comments related to an individual experience aren't allowed. For example: 'Found this item here for $5 less than at my local store.'"

Quote from the Vine customer: "Kinda pricey at a price point of $12 (I can buy a bottle of 180 capsules for about the same price)."

Overall, she liked the product a lot but was not happy with the price. I have opened cases, but no helpful answer was given—only a suggestion to send an email to community-help, which I did, but without any result.

Thanks

RANT WARNING

No matter how much I try, Amazon does everything to ensure selling here is as difficult and frustrating as possible. I have had another trademark violation for using a current English adjective that is also the name of a company. This company (which I had never heard of) does sport equipment that has nothing to do with the product I sell. OK the AI might get it wrong, but Seller Support should understand, in reality they told me I have to remove the offending word as it's trademarked. It's a common English word and I cannot remove it anyway as I am not the brand owner.

Last year I had to stop selling apple and cinnamon incense as the word apple is trademarked, again someone at Seller Support told me I can't use the word apple as it's trademarked. Who trains this people? How can I sell apple and cinnamon incense without using the word apple? I had to stop selling a product as the description, not done by me, had the word lush in it. And apparently in the US, 81% of common English words are trademarked. END OF RANT

Hello.

Has anyone else had this email?

---------------------------------------------------

Hello,

As of April 4, 2025, your inventory that’s been stored over 270 days (aged sellable inventory) or your inventory that’s been deemed unfulfillable will be removed from our fulfilment centres.

To avoid auto-removal, you’ll need to do the following before April 4:

For aged sellable inventory (270+ days):

Review your at-risk inventory in Fulfilment by Amazon inventory.

Go to Seller Central settings, then select Fulfilment by Amazon in the drop-down menu.

Go to Automated fulfillable settings.

Choose one of the following removal options:

Disable

Return (processing may take up to 90 days)

Dispose (liquidation is available as a value recovery option, for eligible inventory)

For unfulfillable inventory:

Go to Inventory, then select Fulfilment by Amazon inventory.

Select Unfulfillable inventory from the drop-down menu.

Create a removal order.

If no action is taken, we may automatically dispose, donate, liquidate or return your inventory. If you’ve created a return order for Fulfilment by Amazon inventory in last six months, we’ll attempt to return the inventory to the same address you provided. Removal orders can’t be cancelled once created.

Now every case goes to "Live Support" so you cannot email them anymore!!

The operators on the Live Support know even less than those on email.

@Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN is this how Management improves things? By making it worse?