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Prime Day Prep: Resource Roundup
by Seller_l3eCP9f1PtJXC
Amazon replied

Happy Prime Day Week all!

Prime Day events are coming all around the world, and will kick off here in the U.S. tomorrow, July 8th at 12:01am, and run through July 11th at midnight!

Hopefully you’ve seen some of the Prime Day Prep series here on the forums, but if not, you can find some highlights and resources in this post to help you navigate this year's sales event!

Key resources during Prime Day Week:

Full list:

Blog Posts:

As always, please post your questions, comments, and any strategies you employ to Prep for Prime Day in the comments, and wishing you all a phenomenal Prime Day!

Happy selling!

Danny

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Case ID: 17995118891

Want to share a frustrating experience we've encountered with one of our ASINs, with FNSKU barcode X00475HX0P. We have been using this barcode since we began selling our products in November 2023 without any issues—until now.

For a shipment we prepared in April 2025, we added additional cartons for this ASIN. However, upon check-in at Amazon's fulfillment center, we were informed by Amazon Support that some units are not scannable. To make matters worse, these units have been redirected to an FNSKU that is not related to our product and is not part of our brand.

Despite our repeated explanations, Amazon refuses to relabel the affected items for free. They keep insisting that "the labeling responsibility for this shipment was assigned as 'Merchant' preparation," meaning they believe we are solely responsible for proper labeling before sending items to their fulfillment centers.

We simply downloaded the barcode from Seller Central and affixed them to our product cartons. As sellers, we do not have the ability to edit backend information related to barcodes, which complicates matters further.

Has anyone else faced similar issues? Any advice on how to navigate this situation would be greatly appreciated. It seems unreasonable that we are held accountable for labeling issues when we've followed the standard procedures outlined by Amazon.

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The brand registration of the new store has been rejected, and there have been multiple unsuccessful appeals. We have examined the possible reasons for brand abuse and found that all of us meet the criteria.

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Error 8805
by Seller_ajohguHPFUssS

Hello,

I have been trying for several weeks to list ASIN B007UIKVP4 in the USA marketplace under my preferred SKU. Unfortunately, I continue to face Error 8005 during the listing process.

Details of the issue:

The ASIN B007UIKVP4 appears to be linked to my account as Standard Inventory, but it is not visible in my active inventory or archived listings.

I have deleted any old SKU associated with this ASIN and waited for the purge to complete.

I also followed all your previous instructions, including uploading the HEALTH_PERSONAL_CARE.xlsm file with a full update, but the error persists.

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FSKU Barcode Mislabeling and Incorrect Charges
by Seller_QAeZveIuTY1Nb

Trying to bring attention to a serious issue we encountered with our recent shipment of 1,072 bottles, shipped on April 24 (Shipment ID: FBA18WN8B359).

Upon following the standard protocol, we downloaded the correct FSKU barcode from Amazon Seller Central and attached it to our product cartons. However, upon arrival at the Amazon Warehouse, they said they faced issues scanning 400 of our cartons. Instead of resolving this correctly, they opted to relabel our products but used the WRONG FSKU barcode associated with a different product entirely - 672 bottles were checked in without any issues.

See case ID 17792079541

To make matters worse, we are now facing unjust charges for the relabeling of our products that were incorrectly handled by Amazon. Additionally, we have only received a refund for 60 units, which is far from acceptable given the circumstances.

See case ID: 18036911901

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Hi

I encountered this problem, the carrier confirmed the delivery of the goods on 20.06, today is 7.07 Amazon has not yet notified that it has received the goods. The support team answers in different ways, at first they answered that the goods were delivered to the order processing center and the delivery status will be updated as soon as the receiving process begins and that my blocks will be available by 9.07.

Others responded that the goods are not in stock and that they need to contact the carrier. Why is this happening? When will I be able to see my goods in the inventory? I am a new seller and this is my second shipment. This did not happen with the first shipment.

dispatch number ФБА СТА (28.05.2025 16:58)-TMB8

FBA18XQ4FNKX, 4FWLQRJP

Please help me find out what happened to my shipment?

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Hello Amazon Team and Fellow Sellers,

I am facing a serious issue with my Amazon seller account. My account has been deactivated, and I am currently stuck in the verification process with no option to move forward.

Here are the key details of my situation:

1. I submitted the video call verification, but unfortunately, it was rejected.

2. After that, I was asked to “Submit New Information” — but when I click on that option, there is no way to upload documents and no option to write or submit any appeal.

3. Amazon also sent me a verification link via email. But when I click on it, it shows the message:

“We have completed our review of your document and information.”

4. This message has been showing for several days now.

Because of this, I am not able to complete the verification again.

Every new link also shows the same message.

5. The “Create Case” or “Contact Support” option is disabled in my account.

I cannot open any support case from my seller account.

I have tried from laptop, mobile, and different browsers, but the option is completely missing.

As you can see in the attached screenshots:

There is no option to upload documents or appeal.

The verification page is stuck with the same message.

There is no way to contact Seller Support from the deactivated account.

My humble request to Amazon:

Please remove the message:

“We have completed our review of your document and information”

from my verification page so I can start the process again.

Please provide me with a way to submit my documents again or allow me to schedule a new video verification call.

Please restore the “Create Case” option in my account so I can contact support directly.

I am a verified and genuine seller, and I am fully ready to cooperate and provide any required information. I just need a proper way to continue the verification and save my account.

Please help me. Thank you.

@Seller_4GjtS9k0cnHHv @Seller_PIHyltK09pbl3 @Seller_zukQNO61PzGck @Seller_xkwDczt8sPSmx @Seller_37l8i4vuvugjG @Seller_nt9X7GoCkqXGB @Seller_QYS7Alex1XIw4@Seller_pAPBCLhysbW5T @Seller_CnfW62x6yxvJw

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Hi - We have a listing that we are the only supplier of, saying we do not need to label since a barcode is being used. We do not use barcodes. How do I change this back?

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After fulfilling 637 orders across multiple marketplaces and maintaining a 73% lifetime positive feedback rating, Amazon has shut down my account — and is now withholding $1,619 in earned funds.

I completed their video identity verification, provided:

1. My government ID

2. Bank statement

3. Receipts and screenshots from my supplier

Despite full cooperation, Amazon responded with an outrageous accusation:

"Using your account to engage in deceptive, fraudulent, or illegal activity, including fictitious transactions, review manipulation, and even money laundering."

They provided no specific evidence, and they refused to release my earned balance, even though the money comes from actual shipped orders.

This is not just account deactivation — this is character assassination over a small amount of money.

Amazon is a trillion-dollar company. If they can treat a small seller like this — holding earned money while accusing us of fraud — what protection does any seller really have?

We work hard, ship real products, and serve Amazon customers. But when you're small, it seems like you're disposable.

@Seller_hme3Wbydd1ihr @Seller_khUF6HPR2AHxu @Seller_kIukTwdhvntAp @Seller_OvL8C4BJWiuS9 @Seller_l3eCP9f1PtJXC @Seller_pAPBCLhysbW5T @Seller_aEROSwwdnzGiU @Seller_LVZcgxAgZ2xBv @Seller_4zBzdtgCyS9EI @Seller_WuTsVQpWwkaIC @Seller_dugVS36ev6NbJ @Seller_TKUt9NdwRQuCX @Seller_phy2uq6HMLwRI @Seller_rwbCRY7MNSePG @Seller_UDgy4Y2pBlPHU @Seller_A9jeAB6ulQPUG

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Hi everyone,

I'm currently facing an extremely frustrating situation and wanted to ask the community for insights or similar experiences.

Our Amazon account has been in good standing for over 5 years. However, it was recently deactivated due to a "linked account" ( our freelancer briefly supported in 2024). That account is inactive and has no sales history. We have no ownership, financial, or operational ties to it.

We’ve submitted multiple POAs, termination documents of our current freelancer, payroll proof, and even legal entity separation. However, Amazon continues to tell us that unless the unrelated account is reactivated, our account will remain blocked.

The owner of that linked account refuses to cooperate – they no longer operate on Amazon and are unwilling to reactivate their account just for our situation.

We've asked Amazon to allow us to verify our account identity and compliance independently, but so far, no alternate resolution has been offered.

Has anyone dealt with a similar “linked account deadlock” situation where the other party is uncooperative? Were you able to resolve it without the other account being reactivated?

Any advice would be greatly appreciated. Please help us...

Thank you.

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We have encountered a serious issue: all of our ASINs have become unsearchable in the Amazon storefront, with no prior notification or performance alerts. The only way these listings appear is through sponsored ads — they are completely missing from organic search results.

We have opened multiple cases regarding this issue. Initially, we were told that the listings would recover within 72 hours. However, it has been well over 72 hours, and the issue still persists.

To date, we have not received any official explanation or communication about the root cause of this problem.

With Prime Day fast approaching, this is having a significant impact on our business. We urgently need someone to look into this matter and tell us why this is happening and what steps are being taken to resolve it.

Please help us. We are desperate for a clear and prompt answer.

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