Hello Amazon Team and Fellow Sellers,
I am facing a serious issue with my Amazon seller account. My account has been deactivated, and I am currently stuck in the verification process with no option to move forward.
Here are the key details of my situation:
1. I submitted the video call verification, but unfortunately, it was rejected.
2. After that, I was asked to “Submit New Information” — but when I click on that option, there is no way to upload documents and no option to write or submit any appeal.
3. Amazon also sent me a verification link via email. But when I click on it, it shows the message:
“We have completed our review of your document and information.”
4. This message has been showing for several days now.
Because of this, I am not able to complete the verification again.
Every new link also shows the same message.
5. The “Create Case” or “Contact Support” option is disabled in my account.
I cannot open any support case from my seller account.
I have tried from laptop, mobile, and different browsers, but the option is completely missing.
As you can see in the attached screenshots:
There is no option to upload documents or appeal.
The verification page is stuck with the same message.
There is no way to contact Seller Support from the deactivated account.
My humble request to Amazon:
Please remove the message:
“We have completed our review of your document and information”
from my verification page so I can start the process again.
Please provide me with a way to submit my documents again or allow me to schedule a new video verification call.
Please restore the “Create Case” option in my account so I can contact support directly.
I am a verified and genuine seller, and I am fully ready to cooperate and provide any required information. I just need a proper way to continue the verification and save my account.
Please help me. Thank you.
@Seller_4GjtS9k0cnHHv @Seller_PIHyltK09pbl3 @Seller_zukQNO61PzGck @Seller_xkwDczt8sPSmx @Seller_37l8i4vuvugjG @Seller_nt9X7GoCkqXGB @Seller_QYS7Alex1XIw4@Seller_pAPBCLhysbW5T @Seller_CnfW62x6yxvJw

