Every week, we encounter at least one fraud attempt where a customer returns their old equipment, falsely claiming that the item they received was damaged. However, they are unaware that the units we ship have their serial numbers scanned and recorded. As a result, when they return a different item, they are not eligible for a refund.
When we attempt to close the return request through the "Returns - Issue Refunds" section and try to deduct 100% of the refund, the system consistently throws an error:
"System Error - There was a system error. Please try again in 15 minutes."
Even after waiting 15 minutes, the issue persists.
Despite repeatedly raising this with the Seller Support team over the years, the problem remains unresolved for years. As a result, we are forced to issue a 1% refund to the customer—despite the fact that they do not deserve it.
Can someone from the Amazon team please investigate this issue? We are happy to cooperate.
