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After losing over £1000 to to customers claiming non delivery even though tracking has the parcels in CUSTOMERS HANDS. Amazon still refunding them.

I've been reluctant to use Buy Shipping due to the higher costs compared to the negotiated costs we have with Royal Mail however, in the long run we have lost more in Amazon refunds.

I am in the process of setting up an account with DPD with negotiated prices. However, I have only just found out you can link your negotiated prices from Royal Mail to Amazon Buy Shipping, I had no idea. I assumed you had to pay the prices Amazon charge. This solves my issue with Royal Mail.

However, I've checked Amazon's DPD prices and they are not far off the negotiated prices I have with DPD. I'm looking to move completely over to DPD but I'm considering just cancelling the account process with DPD because I'd prefer to just use Buy Shipping with Amazon's slightly more expensive DPD prices to guarantee they will support me if customers claim non delivery.

My question is, how do I go about using my negotiated prices with DPD. There seems to be an option for Royal Mail but not DPD.

Dear Amazon Comminity Team,

I am writing to bring to your attention a serious issue regarding fake negative reviews left by competitors that have been targeting my product (yoga ball) and potentially harming my business.

profile 1: https://www.amazon.co.uk/gp/profile/amzn1.account.AHQJKUHU7EW62FXRBBRTM6PUSJPA/ref=cm_cr_othr_d_gw_tr?ie=UTF8

profile 2: https://www.amazon.co.uk/gp/profile/amzn1.account.AH6ZH77Q3EFKEFUFMQOTE6DXCWUQ/ref=cm_cr_othr_d_gw_tr?ie=UTF8

profile 3: https://www.amazon.co.uk/gp/profile/amzn1.account.AECDWVBCDJDSS55XLITWBAVYSO5Q/ref=cm_cr_getr_d_gw_btm?ie=UTF8

profile 4: https://www.amazon.co.uk/gp/profile/amzn1.account.AFEPXBE6YUNGUUTN44D7GVP3FWGA/ref=cm_cr_getr_d_gw_btm?ie=UTF8

These buyers are using similar negative reviews across different brands for this type of product, which suggests that they are apparently being paid by our competitors to do so.

I urge you to investigate these buyer profiles and take appropriate action against such unfair practices. Maintaining a fair and trustworthy marketplace is essential for all sellers, and I appreciate your attention to this matter.

Thank you for your understanding and support.

Best regards,

Jancia

I know this is not new news, but I feel the need to keep posting until Amazon do something about it. It is costing me thousands of pounts and bringing out the worst in some people by claiming non-delivery when I suspect it has been delivered. I will never know for sure, but I have strong suspicions based on the timings of the messages and the fact many back down when I point out Amazon's/Royal Mail's broken tracking system. All driven by approx. 20% of Royal Mail 24/48 deliveries not being scanned on delivery.

AMAZON team - I am sure you will point me to another thread where you will say it is being dealt with from there, but clearly it is not being dealt with. This fix would take someone 10minutes. It's really poor and I wonder if some day if/when the press get hold of this if Amazon will look to compensate sellers for the loss of profit.

Hi all.

As usual, I initiated a manual disbursement of funds this morning but oddly didn't receive the immediate ("We sent your payout") email to acknowledge it. I have noticed (in Account Settings > Payment Information > Bank Account Information) - that our bank account deposit method is now showing as "Not verified" - which is strange as this bank account has been the same one used on Amazon for over 10yrs, with no changes. Clicking the link 'Verify account' (bank account / deposit method) brings me to a page which says 'Invalid'. I am assuming this is either a technical issue - which is why I am reluctant to click the other option ('Replace deposit method') by using the same bank details.

Is this part of an automatic re-verification process by Amazon? I can see a few other sellers have also been affected by this issue but curious to know how widespread this is as I think this has only become apparent since our last disbursement on the 24th Dec - which initiated fine.

With the Christmas and New Year holiday It seems an odd time to be asked to update account settings, hence curious to know if this is a wide-spread technical issue...

Hi everyone,

I hope you all had a wonderful Christmas!

I’m looking for advice regarding FBA Prime eligibility, specifically failing the Delivery Speed metrics. We’re a 100% FBA seller with all inventory stored in the UK and enrolled in the EFN network. Despite this, we’ve received a “second infraction in 28 days after the first warning” for Delivery Speed metrics in France.

As FBA sellers, we have no control over delivery speeds, so being penalised for this seems unfair. To address the issue, I’ve unenrolled from EFN for now. I’ve also contacted Seller Support, but I’m only receiving generic copy-paste responses.

Any insights or similar experiences would be greatly appreciated!

Thanks in advance.

Over Christmas we set our handling time to be 2 Days up from the usual 0 Days. For some reason the new setting was fully ignored, and we had orders coming in on 24th PM, 25th and 26th as Ship By 27th.

The first day we were open after Christmas was Sunday 29th, but we arrived to see about 100 orders registered as Late.

It's driven our Late Dispatch Rate up to a whopping 20%.

Has anyone else had this happen, or got any advice on how to handle it with Amazon? Thankfully our 30 day late shipping rate is down at 3% but as time passes I suspect it'll be impacted.

I attempted disbursement last night It confirmed it was successful but when I checked I had not been sent the usual disbursement confirmation email PLUS the disbursement showed ,...no disbursement was made.

I assumed I had made an error so over 24 hours later, ie so eligible for a disbursement. I actioned a £810 disbursement and I enclose screenshots which confirmed I had "successful initiated transfer" ie the same message I have always received in the past.

BUT again it then showed the full amount (including the £810) was in my balance and on checking it stated that "no disbursement made"

Confusing as initially it confirmed that the disbursement had been successful and then a minute later completely cancelled out the disbursements

I have only had issue with disbursement before when the changeover to the "7 day balance" came into play a couple months ag

The £810 I have tried to disburse was funds from over 7 days ago so completely eligible to be disbursed

Can anyone help this

Initially Amazon gave the £810 as available to disburse (even confirmed it was successful)

Has anyone else had a problem disbursing over christmas, I am still on daily and I have disbursed and the button is now greyed out, if I click again it says I cannot disburse again, but the amount is still sitting there 24 hrs later.

Many other sellers reporting the same issue , no previous warning, disbursements are not going through for days, especially now we need them the most. Why is only happening here, is the other competitive online platform disbursements happen daily automatically, what am I missing here? Amazon can you provide clarification and short out this mess...