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Hi, Amazon,

Moderators please can you escalate this, I've already sent emails to the jeff@amazon.com team and the resolution-uk-sellers@amazon.co.uk, as seller support and brand registry support as usual, offer zero support and or help and just close your case and tell you go elsewhere and raise it with a different team.

@Seller_VJ4XoAkjDpjPH @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_iTgjdgiRqiPsn @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH

This is Classic Amazon caught between two teams, being brushed off with no idea how to raise this or escalate to get this fixed.

I’m currently the brand owner for “Colour Bomb by Maverick” in the UK, and this is recognized in the UK brand registry.

I’ve done various things, such creating a variation list add added A+ content. Currently there 8 ASIN’s listed on Amazon UK, however they have produced another two products. So when I uploaded them using the Amazon category specific bulk uploader, I got some random error messages stopping me from adding these two new listings a "5885" and "5886" error, which I raised with seller support (case id: 10476169982).

Who came back with this.

“Hello from Amazon Brand Registry Support, We understand that you are contacting us for the error_5885 error that you are facing while adding a product. We’ve identified that you’re attempting to contribute to a restricted generic ASIN that you haven’t contributed to in the past, such as by trying to change the detail page or create or update an offer. To be able to make changes, such as extending this ASIN to a new store, creating a new variation relationship, updating ASIN attributes or adding offers to sell the product, you must create a new ASIN by following the process as outlined in our Add a Product tool. For more information, go to Amazon’s Generic Product policy: https://sellercentral.amazon.co.uk/help/hub/reference/G84H3T69ZX762NWT To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction. Were you satisfied with the support provided”.

Anyway, after a few conversations back and forth with seller support, I learned that somebody has already used the two barcodes associated with my brand to create “Generic” listings in the amazon.se catalog. Now, Amazon doesn’t recognize the barcodes as belonging to my brand, as they have been used to create “generic” listings in the amazon.se marketplace. So now I can’t use these barcodes to create my listings, as Amazon sees this as “generic” and not belonging to my branded products.

The two variations and barcode are:

VIOLET POWER 250ml barcode: (0000073165859)

B0BN4G6881 on Amazon Sweden (for some the discussion board won't let post the direct links on here???)

and

PINK 250ml barcode: (0000073165804)

B095PLJL81 on Amazon Sweden

The following ASINs: B095PLJL81 & B0BN4G6881 already added in Amazon.se under the Generic brand name, as whoever created these is isn't registered to use the Colour Bomb by Maverick brand.

So, I've raised a violation with seller performance team, in Sweden, unless you’re the registered brand owner, I don’t think they even bother to look at this stuff. I won't hear anything back from them, especially as I'm not registered for brand in Sweden, which requires me to provide a European registered trademark, which the brand doesn’t have. So basically, I’m not expecting much from them.

The UK brand registry team has completely brushed me off and said this this an issue which only the seller performance team in SE can fix.

So now I can't create the additional variations despite ,me being registered in the brand registry for these products, because someone else has used these barcodes prior to me, and registered them as “generic” and now Amazon sees these barcodes as "generic", the response from brand registry is put this on to the seller performance team who may or may not do anything about it? Also, they won't send me an update to let me know what they have or haven't done, as they simply don't tell you this or give you this information regarding the outcome.

Please can you look into this and escalate or raise this with the correct team in amazon.se to remove these "generic" listings as they aren't generic they are registered to Maverick and Hair Beauty Limited. I'm the registered brand owner in Amazon UK and can't list my products because someone has used them against a "generic" product, this is classic Amazon, being brushed off to another department, if they do nothing about it then I'm stuck and can't list the products despite being the registered brand owner according to Amazon, due to the actions of someone else, I now can't list my products, through no fault of my own ?????

Finally "generic" listings should never be used like this, presumbly this a clear breach of Generic Listing Policy.

Please can you assist in getting this issue fixed.

Regards Thomas Shearing

Managing Director Mr Cosmetics Limited.

I had a problem where Amazon classified my new product incorrectly as a medical device. I appealed and, after weeks of to and fro, the listing was finally reinstated.

I went into my account today and discovered that they have disposed of the stock because the reinstatement took longer than 30 days.

I tried to cancel but too late, even though 29 items are still showing as Pending.

I did a seller support chat and the case ID is 10515480212.

I have lost hundreds of pounds worth of stock through no fault of my own.

There was no email or performance notification about the disposal. I know that in the past emails were sent informing of upcoming events like this. Why has this stopped?

I cannot afford to lose this stock.

Is there anything I can do to stop the remaining 29 from going?

Surely someone can ask the warehouse concerned to pull those items.

Please help @Sarah_Amzn

@Julia_Amazon

@Winston_Amazon

@Spencer_Amazon

@Sakura_Amazon

@Simon_Amazon

@Ezra_Amazon

@Ash_AMZ

I've read everywhere saying that no HTML is allowed apart from line breaks. I've seen people mention <br>, </br> and <br/>. I've tried all of them, but it's possible my formatting is wrong, as they just appear as written with no line break.

Please could someone lay out for me how I should use them?

Thank you

My apologies if this is a duplicated topic, however I am unable to find a specific response. Can anybody shed any light on what happens to stock held in UK FBA centres on the 13th December. By this I mean any stock held that doesn't currently conform to the new GSPR regulations as it doesn't currently need to but will do after the 13th? Hope that makes sense....

Hi guys,

With the new VAT on fees rule, my accountant is saying that i am overall owed a VAT refund for the qaurter, instead of the usual other way round where I owe HMRC money. I was just wondering if other people are seeing a similar thing?

Please confirm if you guys are seeing that too.

they ignore messages , they want fake information to be generated, they hold money for years to use it some were else and they only have auto reply sets with ai so there is no customer service whats so ever

Has anyone else had experience of the ‘untouchable’ SAFE-T team? I was wondering if the following sounded familiar:

• Templated responses regardless of what you write.

• Refusal to engage in any kind of meaningful dialogue.

• Derisory compensation for customer damaged returns.

• No full refunds for customers returning the wrong item, which they didn’t even buy from you.

• Inability to complain about or escalate a claim outside of their team.

• Inability to complain about the team themselves.

• Refusal to adhere to their own policies, even when sent links.

Hi All

This was not funny to start with but just had my third A-Z claim granted to a buyer (as always) in a week not only affecting my pocket but also my ODR

These were all sent through RM & labels bought through Amazon Buy Shipping (Which I thought protected sellers?)

All three buyers were sent an attachment of the delivery scan showing the date, time & a GPS pin, despite this they all opened & won the A-Z claims.

Does Amazon not realise or care that with the rate of false INR claims being made so many Marketplace sellers will end up having their accounts closed through high ODR /INR due to scam buyers that eventually between those sellers who quit due to being tired of the endless hoops to jump through & those sellers trying to stick it out but getting scammed so much & loose their accounts that in the end these fraudulent buyers will be the death of Amazon Marketplace!

so how are we now supposed to deal with this nonsense? This listing has been selling fine for years but in the last few months has had the parent / child relationship broken 3 times and this is the latest response:

"Hello from Amazon Selling Partner Support,

I understand that you are facing issues while setting up a variation for parent ASIN with a feed file that was working fine 2 days ago.

Please note that even if the variation family was working fine until 2 days ago, it does not mean a violation did not occur.

Once our internal specialist team determined that the variation is violating our policy, no further action can be taken on it.

As per the update from our internal team, We have completed our review and determined that the variation relationship is not approved because it does not follow Amazon's listing policy.

Due to confidentiality, we cannot disclose the factors behind the decision."

The fact that all 4 child listings are now sitting orphaned in the catalogue seems fine and all the parents' job is to hold it together but that seems beyond their tiny brain power