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There's an ongoing thread here about an FBA seller whose shipment - sent using an Amazon-supplied UPS label - was lost before it reached the warehouse.

It's understood UPS generally provides only $100 of coverage per package, unless the shipper buys extra insurance.

Since Amazon doesn’t seem to offer a way to add extra insurance to its FBA labels, am I right that if UPS loses an inbound shipment, the seller has to absorb any loss over $100?

I’d appreciate hearing from other sellers who’ve dealt with this - especially if you’ve ever been reimbursed by Amazon (or UPS) for more than the $100 base coverage.

We are authorized selling partners for The Elf on the Shelf company. We have been creating approved bundles annually with UPC's provided by the company for this specific use for over a decade. The bundles are made by combining 2 of the products which have been cleared by and are sold by Amazon themselves.

This past year has presented us with an unusual amount of difficulty in getting this listings to clear compliance vetting, using the exact same process we have used successfully for over a decade. Equally frustrating is the fact the the bundle submissions were initially approved, and then rejected, coincidentally, just as sales began on the listings.

The following listings have been repeatedly rejected while supplying the exact same information used to successfully clear each of the individual products directly, by AMAZON for their own listings. The documents provided for these purposes were supplied directly from the company's product testing and are the same that were used to clear the listings for Amazon's own listings.

We have repeatedly resubmitted these through Account Health, explaining that each of the bundles is comprised of 2 items which have each been fully vetted by the platform for safety and have passed that review. There is no reason that these should be presenting with any issue. This has impacted potential sales for close to $40,000 worth of product.

At this point, we are requesting additional support, as our repeated requests for additional review through account health have been unsuccessful, for what should be a common sense issue at this point.

The 3 impacted listings are as follows:

Listing #1

B0DFZW4F6W The Elf on the Shelf Blue Eyed Boy with Polar Props Beach Vacation Set MSKU: 3445_EOTBOYL3-PROPSBEACH

This is a bundle comprised of ASIN: B07TJJTBW8, which is currently live and active with no restrictions of any kind and ASIN B0CS1NSMZ4, which is currently live and active with no restrictions of any kind.

Listing #2

B0DFZR58PT The Elf on the Shelf Blue Eyed Girl & Polar Props Beach Vacation Set MSKU: 3445_EOTGIRL3-PROPSBEACH

This is a bundle comprised of ASIN: B07TQV2NH6, which is currently live and active with no restrictions of any kind and ASIN: B0CS1NSMZ4, which is currently live and active with no restrictions of any kind.

Listing #3

B0DFZRXMLL The Elf on the Shelf Brown Eyed Boy & Polar Props Beach Vacation Set MSKU: 3445_EOTBOYD3-PROPSBEACH

This is a bundle comprised of ASIN: B07TKMZ2CJ, which is currently live and active with no restrictions of any kind and ASIN: , B0CS1NSMZ4 which is currently live and active with no restrictions of any kind.

We have provided all requested photographs, including packaging, warning labels, age restrictions, etc. All bundling supplies are properly labeled with required suffocation warnings on the bags in multiple languages, as well as all product labeling complete and accurate and are on file with the account health submissions.

We have additionally provided screenshots to the exact products showing Amazon on the buy boxes and selling these individual (and fully vetted) products with matching ASINs and UPC and explained that these are the two root items in the bundles.

We are requesting assistance as this should be a common sense review of this product. Amazon has reviewed and accepted all documentation for each of these products individually. The amount of money lost due to AI review creating erroneous non-issues is financially painful to sellers.

The associated case numbers are:

16608863051

16608447381

16608932081

The documents were provided in account health at the case direction. We are requesting a human moderator's support as these listings should not be restricted, and were in fact, approved at one point, before being rejected some time later (?).

@Seller_nUXRIxpv1gT6F

Good afternoon

We have business account since 2022

We don’t have any health issue

Someone try to open account in Italy

This is not our problem

We submitted documents

We call Amazon 3-4 times Aday

Nobody help

This is my main job

We have bill to pay

Why we loss our account we did not make mistakes

This is not fair

On June 9, 2025, at 10:05:11 AM GMT+8, 17878817261 has opened a customer service call and is still waiting. My inventory has been automatically removed due to defective products, which has caused great trouble. Currently, it has passed the compliance document review and requested to reactivate the inventory for sale and resume normal sales. Request to pass the defective product review

We're a small family business, and recently some of the orders fulfilled by amazon arrived to customers opened or damaged — due to mishandling during Amazon fulfillment. The customers left a 1 star review. What can I do? My product use to have 5 stars and now its being affected by 3 - 1 star reviews.

For the seller review I know how to report them but when is a product review, what can you do?

Hi Community Manager team,

My Singapore seller account passed document review and was escalated to the Seller Identity Verification queue on 12 June 2025 (Case 3050992283). Account Health Support advised I would receive a scheduling link for the virtual identity-verification interview “within a few days,” but 12 days have now passed with no email or Performance Notification.

The account remains suspended, leaving 5,392 FBA units stranded and daily storage fees accruing. Could you please check whether a specialist has been assigned and give the queue a gentle nudge? If any action is required from my side, I will respond immediately.

Thank you for your help

This is a harsh truth, but it needs to be said — Amazon is permanently holding the funds of thousands of sellers, not because they proved wrongdoing, but because most of us can’t afford the cost of arbitration.

When Amazon deactivates a seller account under vague reasons like “deceptive behavior” or “violation of the Business Solutions Agreement”, they also refuse to release your funds — even when:

1. You fulfilled all orders

2. Customers are happy

3. There are no A-to-Z claims or chargebacks

4. You’ve submitted ID, invoices, and everything they asked for

After that, they refer you to the American Arbitration Association (AAA). But the reality is:

• Arbitration costs $4,349 USD up front for claims involving non-monetary relief

• Many sellers are individuals with no access to savings because Amazon is holding it all

• Fee waiver requests are often denied, even for those with $0 in their bank accounts

Sellers who can pay the arbitration fee — usually larger businesses or those with savings — often get their funds back once Amazon is legally forced to respond.

But those who can’t afford arbitration? Their funds stay locked forever, and the case is silently buried.

This isn’t just my story — this is happening to countless sellers across Amazon’s global marketplaces. Small sellers, single moms, first-time entrepreneurs — we trusted this platform to build something real, only to have it taken away with no hearing, no conversation, no recourse.

Amazon, if you're reading this:

We understand the need for fraud prevention. But justice shouldn't be based on who can afford it. Holding someone’s business income hostage without due process isn’t just unfair — it’s exploitative.

To other sellers:

If you're facing the same situation, please comment. Maybe if enough of us speak up, Amazon will finally listen — or at least, the public will see what’s happening behind the curtain.

@Seller_kIukTwdhvntAp @Seller_LVZcgxAgZ2xBv

@Seller_OvL8C4BJWiuS9 @Seller_Drj4AlOiVmNJt @Seller_4zBzdtgCyS9EI @Seller_8sP6ffckcRn6v

This is meant to be a customer return via UPS. Package is nowhere to be found....

Problem is, Amazon already refunded the buyer "at first scan". First time for me. How best to proceed? Thanks for your ideas.

Subject: Request for Clarification and Reversal of Account Health Violation

Case ID 17865952171

ASIN B0F5SQNLSX

I'm having trouble resolving this case and would appreciate some support from Amazon or the community. The ASIN in question is a listing from the Klim brand that we have an offer on. It triggered a violation for being "identified as a motorcycle helmet that does not indicate that it meets Federal Motor Vehicle Safety Standard 218 (FMVSS 218)"

The ASIN in question is a snowmobile helmet, not a motorcycle helmet. The product detail page clearly states "snow helmet" and it's not FMVSS 218 / DOT certified, as it’s intended for trail/mountain snowmobile use—not public roadways. A comparable ASIN (B09FS3NF9K), also ECE-certified only, is properly classified.

We received a different outcome for the exact same product in a Restricted Product Policy Violation (Case ID 17787144491, regarding ASIN B0F5SCZKYV). That case was appealed with no restrictions or account health impact. ASIN B0F5SQNLSX is identical aside from color and size—why is the outcome different?

Can the account health violation be reversed? This is a listing we have no control over and a product which seemingly does not match the category to which is was assigned. We're not interested in keeping the listing, only reversing the account health impact if possible. I’ve submitted multiple appeals, but haven't received any actual human response to my questions or comments. Thank you.

Allissa

@Sandy_Amazon

@Blake_Amazon

@Michelle_Amazon

@Tatiana_Amazon

@Jaijai_AMZ_136

@Roberto_Amazon

@Bryce_Amazon

@Atlas_Amazon

@Micah_Amazon

@Josh_Amazon

@Connor_Amazon