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I'm trying to sell my old textbooks, and the approval process requires me to have an invoice showing I buy the textbooks and bought them recently, which makes no sense. I graduated over a year ago. What gives?

Hi there,

I’m facing an unresolved issue regarding my listing (ASIN: B0DRPSQZ8P), which has been incorrectly deactivated by Amazon.

Amazon is requiring me to submit pesticide-related approval documents, including information about U.S. residency and pesticide compliance. However, this product is a bed pillow made from shredded memory foam—it has absolutely no connection to pesticides, pest control, or any related claims.

I have followed up multiple times through Seller Support live chat and email, but the issue is still not resolved. Every time I contact support, I’m asked to wait while they "look into it," and then my case gets transferred to email, where no real response or action is taken.

I’ve already created multiple cases, including the most recent two:

Case ID: 18069624471

Case ID: 18062802721

Despite my repeated efforts and clear explanation that I’m selling pillows (not pesticide products), my listing remains inactive. This is directly impacting my business and sales during a critical period.

I’m requesting that Amazon urgently review this case, acknowledge the misclassification, and reactivate my listing immediately.

Any help from other sellers who’ve faced similar issues—or moderators who can escalate this properly—would be greatly appreciated.

Please help@Seller_l3eCP9f1PtJXC@Seller_xkwDczt8sPSmx@Seller_GEZPMc4CeQfh6@Seller_l7Jtck9jxnEA0@Seller_guPeMXBrBxqyU@Seller_t9kvdr2yixQej@Seller_zukQNO61PzGck@Seller_8hQgfj6OVZYse

Thank you.

I am trying to start a new listing for a children's toy which is in a deactivated state for several weeks. I have acquired my CPSC certificate and attached it along with the test report that has all the images as well. After submitting the documentation, I get a response below.

Please update CPSIA Warning Attribute in detail page.

I am unclear on where to go from here because the help articles just do not help and I am totally clueless on how to resolve this. The fields that the help articles mention are just not visible to me. I have a professional seller account here.

This is very frustrating that after spending the time and money to get all the documentation and testing done, I am still left stranded with no proper direction.

Someone please assist ASAP.

Case ID: 18074396681

We've recently been ripped off yet again by a customer returning a different item than they were sent. We tried to charge a 100% restocking fee and reported the buyer and the refund didn't take. After a few hours, it just looks like it has not been refunded at all. I contacted Seller Support and was told that we now have to contact the buyer before we can charge a 100% restocking fee.

All this does is give them the opportunity to raise an AtoZ claim and get their money back that way. Its so shocking its crazy. How are we less and less protected against fraud????

https://sellercentral.amazon.com/help/hub/reference/G201725780

I've seen a few people post, but honestly haven't seen any answers on this, but I have a distribution account, I have had it for about a year now, and I buy brands like Pokemon and Dragon Shield. I have decided to start selling on Amazon, but can't get either brand to get approved for my store. I have submitted invoices for both products showing the MOQ of 100 units but I am still getting denied.

A customer bought a product from me. After it ships and the day before it was delivered, they asked to cancel the order or a refund. They said they no longer wanted it. I told them once they received it to do the return and put no longer needed and return it. They then asked for me to send them a return label. I told them I couldn't and that they would need to pay for the return shipping that amazon provides for the return. So, they talk to Amazon customer service, and they are told to just put in the return that they "didn't approve the purchase", so they can get a free return label. and that's what they did and that's what they got.

I know amazon customer service sucks, but this is a lie and goes to a whole new level.

Well done amazon. you should be proud of the new felon you created.

We are new to selling on Amazon and cannot figure out why our one and only listing is not "Buyable" to customers. We have one listing marked as "Active" with no issues preventing it from being sold. There is plenty of inventory available, there is no issue with our Amazon Seller account health (confirmed with the Amazon Seller Account Health department), we are the only seller on Amazon using the ASIN/SKU numbers that are on our listing, and we have tried everything recommended by Amazon Seller Support to get our listing to show as "buyable" to customers including:

- Deleting our listing and re-listing with the same ASIN and SKU numbers

- Deleting our listing and re-listing with the new ASIN and SKU numbers

- Confirming our account is healthy with the Account Health team

- Updating the details on our 3 variations in the listing to hopefully "refresh" the listing

Our lisiting is searchable but has the message "Currently unavailable. We don't know when or if this item will be back in stock."

Here is a link: https://www.amazon.com/Convert-Videotapes-DVDs-Memories-Shipping/dp/B0FH5SDC9N/ref=sr_1_1?crid=1V7Q2507M4SA0&dib=eyJ2IjoiMSJ9.hFCHsum9WY8W15pXS7JdXA.A8TWPRXUOuS2xUPeHzfxHF74thd2qxK4QfLNF8HpFsY&dib_tag=se&keywords=B0FH5QM8ZJ&qid=1752258571&sprefix=b0fh5qm8zj%2Caps%2C76&sr=8-1&th=1

For reference, here is our listing information:

Parent ASIN: B0FH7C7X67 (SKU: IM-2E3O-77XA)

We have 3 Variations/Child ASINs off of this listing that are our products:

Child ASIN #1: B0FH5QM8ZJ (SKU: OW-J92H-HPOQ)

Child ASIN #2: B0FH5SDC9N (SKU: 5P-B1NE-03NK)

Child ASIN #3: B0FH5RXHSW (SKU: MN-37C6-LEGS)

Anyone know what we need to do to make our listing "buyable" for customers? Thank you in advance!

I'm sure everyone is in similar situations at the minute with prices going up left right and center due to tariffs. We've had to update many of our prices and i had figured out a way of being able to update the "Your price" and "Business Price" fields using a bulk update csv file.

After i had put a bunch of prices up recently, a few days later i got an email from Amazon asking me to update the list price for these items. Mainly due to, for example, we had an item listed for $100 that went up to $110, the list price had not been updated to $110 creating a disparity.

So what i need to be able to do is update the List Price at the same time as the standard and business prices. Otherwise, what i have to do is then go into each listing individually to update the List Price. Its so long winded!

Does anyone have any tips for updating the List Price in bulk?

Example of what i mean by list price below:

Amazon order 114-1192434-4765842 - Buyer tried to return a completely used, neglected and damaged item. Our return dept refused the delivery of the damaged return shipment.

Buyer opened a claim and we immediately send all information to the claims dept with images of the return shipment and Freight company document confirming we have refused the delivery of the neglected item.

On Sun, Jun 15, 7:43 PM, We received an email from A TO Z Guarantee confirming this claim was closed but today I see the buyer has received a FULL refund for this order.

is this a glitch by A to Z claims dept..?

Now the buyer has a full refund and a $1,670.20 order.

@Joey_Amazon

@Danny_Amazon

I had appealed the decision with all images of the item and freight documents again but it was denied.

Please help me

Regards,

Smart Deals Now