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Have found myself in a situation where Amazon Seller Europe set my account to 'inactive', likely due to low usage, but at the same time left my inventory availble to purchase.

Two days ago someone ordered an item, but I am unable to access the “Manage Orders” page and 48 hours on all attempts to re-activate my seller account or get help from Amazon to re-activate the account, or even to get a bit of help on what the actual problem is.

Resigned now to giving up, but a question for you helpful sorts! Does the customer automatically receive a refund after a certain number of days?

Any bad things that might happen to my finances me as a result of this?

Thanks for your advice,

Hello @Seller_XUNeUuvrQDpgP,

I have lost all buy box/featured offer on all my FBA listings yesterday at 3pm. I sell super seasonal stock like advent calendars that has to sell today, tomorrow and maybe Monday. Everything was fine up until yesterday.

Created sever cases but no help. Case ID 10564672462.

All account health is in good condition, we have not received any performance notifications or any emails from amazon stating that anything is wrong with an account

Please help @Seller_XUNeUuvrQDpgP @Seller_hnDMgUKxMh1V4 @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH @Seller_DNQGSsdC7DccM@Seller_gAhPNiLrkfTcr

Kind Regards,

Jovita

Hi, I just upgraded my plan from Individual to Professional and then about 10 minutes later my account was deactivated, for seemingly no reason.

I uploaded one of the bills it asked for and submitted it. It was rejected. Confirmed there's a valid credit card on file.

I went through the 'take a photo of your government id and yourself' process (which I'd already done originally when I signed up for the Individual plan ages ago) and the page I uploaded the ID/face photos to now says the below:

"We have completed our review of your document and information. We are conducting further checks on the document and information you provided during registration and we may contact you by email for further clarification within two business days."

Meaning I could have to wait another 4 days, when I've literally gone through all these checks already and changed nothing apart from upgrading my plan.

I don't even know if further checks are being done as the Account Health page just says 'Reactivate your account. Status: Your submission is required'....

I'm not quite sure what the problem is or why the documents I uploaded weren't sufficient, but from searching through these forums I'm not the first to have this issue. Unfortunately, none of the posts I've seen have mentioned any kind of solution or why it happens?

Perhaps someone who works at Amazon could provide me with some help/an update please?

@Seller_ZyGdB49sb7An4 @Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH @Seller_Huz6FT08OxHAR

Thanks

hI,i'm trying to send two separate orders with the same address to one courier delivery.The message I'm receiving is

'Same tracking ID entered for multiple orders, please provide a valid tracking ID'

Can you help ?

Has anyone else become aware of this?

Having got Trademark, copyright, design rights etc. over products I personally make, I have it set up on Google to let me know if my Trademark is used. Google kept coming up with Desertcart.

My products keep showing up on dozens of their websites for practically every country around the world at a huge cost (roughly twice the price) and are quite clearly harvested from Amazon. I looked at a lot of the reviews on trustpilot - it appears there is a free subscription for a period of time and then a huge monthly fee of £179 (which people often forget to cancel), sending expired goods, no replies from customer services etc. etc., so lots of negative reviews.

I clearly don't want my products to be associated with such a Company! It has taken a long time to be able to get in touch with the legal team for Desertcart (customer services never reply, but eventually found out the email) and give them their due, the legal team replied straight away.

This is the response: "We get it from Amazon UK with whom we have legal agreements to use product data, and then Desertcart, from London, sends it wherever the consumer in the world is. We are essentially a Supply Chain company that makes the products available to consumers in the world (130 countries) from Amazon UK, US, India and a few other locations. As it is all fully automated (hence the 400m products) we don't really know what will show up in our page or not. It depends mostly on availability on Amazon."

So it basically looks as if Amazon are selling our listings. Yes we get a sale; and I know Amazon say they own the images/ listings when we sign up, but in my opinion it's appalling, that having got Brand Registry, Trademark, copyright, design rights etc for MY products, this is being sold by Amazon to a Company for which we have no control over.

Hi everyone,

I’m in a really tough spot and could really use some help or guidance. A few days ago, my Amazon seller account was disabled because my DAC7 hasn’t been verified.

When I log into my DAC7 portal, it says "Pending Verification," and it’s been stuck like this for over a month now. The problem is, I can’t make any changes or edit my information. I’ve checked everything multiple times, and all my details are correct. My passport details and VAT numbers are all marked in green as "Successfully Verified," but the verification process hasn’t progressed beyond this status.

I don’t know what else I can do. This situation has completely halted my business, and I feel helpless. Has anyone else experienced something similar? How can I get this resolved? I’ve tried reaching out to support, but I feel like I’m not making any progress.

If anyone has any advice or has been through this before, please let me know. I’m desperate to get my account back up and running.

Thanks so much in advance for any help or suggestions!

Nadia

@Seller_XUNeUuvrQDpgP@Seller_TSXM2A5nxWSuH are you able to help?

good morning all.

I have a wine shop. I was hoping to open a store on Amazon for bulk orders and they, rightly asked for a personal and premises licence. No problem, I’ve uploaded them. The first was declined and no reason stated. The second was declined and stated that I needed to upload a valid personal and premises licence… which I thought I already had. The third was declined for the same reason… and now my applications are being automatically declined by AI. 3 times I have asked what I am doing wrong or what I need to do, but have never had a clear response (and the responses I HAVE had, I could not reply to. One of them told me to reapply in a couple of days and change the name of the uploaded files… which was wild).

Seller support told me that the team that looks at applications are uncontactable and I must wait for them to look at my appeal… but I should have had a reply 3 days ago and I’m still waiting. Support told me that there’s nothing they can do… so to me, it looks like I’m just in limbo, with no route in or out… this can’t be right, can it?! I’ve been trying for almost 4 weeks!

I wouldn’t mind so much but I’m literally paying for a store that, if I can’t sell wine through, is completely pointless… coz I’m, ya know, a wine shop. What should I be looking for? What’s the obvious thing that I’m missing here?

Amazon are now so far down the rabbit hole that there is no way for them to turn things around and start treating sellers properly.

I see that I am now being charged over 5% fees by Amazon even when a buyer changes their mind. Plus I am required to pay the buyer's return postage costs.

I sell mainly second hand products and the amount of scammers is off the scale. Yet Amazon encourage this behaviour. And compel us to reward said scammers under threat of a defect.

Seller Support is a sick joke - these people are worse than the AI and are powerless to do anything.

What should be the best market place in the world has been ruined by utter greed from a corporate monster that thinks it is above the law.

I encourage every seller in the UK to contact the FCA, the CMA and their local MP. These people only act when they get the numbers to demonstrate that anti-competitive behaviour is taking place large scale.

Every action that Amazon takes my be in the T&Cs, but that is not a valid justification or legally acceptable.

Given their ecommerce dominance, their behaviour has to be forcibly changed!

Hey guys,

I’m super frustrated with how things have been going since I started my Amazon seller account over a month ago. Here’s what’s been happening:

Account Verification Issues:

My documents were authentic, but they took several re-attempts to get accepted. On top of that, my ID verification dragged on for 20 days, and it only got approved after I sent multiple follow-up emails to them.

Invoice Keeps Getting Rejected:

I bought products directly from the manufacturer, and the invoice is legit. It’s recent, has my company name and address (matching my Amazon account), the manufacturer’s details are there, and I purchased more than 10 units. Still, it keeps getting rejected. Whenever I ask why, all I get is a generic response with no real explanation.

Case ID: 10548778002

Has anyone else gone through this? How did you fix it? I’m stuck and could really use some advice on what to do next.

Appreciate any help!