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Hello Sellers,

We invite you all to our upcoming Ask Amazon Event. This time, we'll be addressing your questions about the new policy: Swiss VAT on Ecommerce Legislation Launch

On January 1, 2025, the Swiss tax authority will implement new Value Added Tax (VAT) rules for e-commerce sales to Swiss customers.

Do you have any queries regarding these changes? Join our Ask Amazon event on 21st January 2025, from 9 am to 5 pm (BST), and post your questions and comments in the Ask Amazon: Swiss VAT on Ecommerce Legislation Launch. We'll collaborate closely with our partner team to provide answers.

Please note:

-This event is intended for general questions and we cannot provide advice or feedback on individual claims.

-To participate in the Ask Amazon Event for the German, French, Italian, and Spanish stores, please use the following links:

We look forward to addressing your queries!

Have a great day, and see you at the Swiss VAT on Ecommerce Legislation Launch.

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This seems to be a common problem whereby an inactive account cannot request help as it sends you back to the "Your account is inactive" homepage. I need to access my account for the purposes of submitting a tax return. Can you please help me?

@Seller_DNQGSsdC7DccM @Seller_j9Bd91CW3ZVpr @Seller_Udi0JNbTrsmUV @Seller_Huz6FT08OxHAR @Seller_gAhPNiLrkfTcr

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DISBURSEMENTS NOT AVAILABLE?
by Seller_CJqSWcdCEfgqF

I'm aware that there is some kind of issue with disbursements...

I have been able to disburse fine but now I've got £0.00 available for the past 48 hours and the request payment button is greyed out? Bank shows verified and everything is fine, Have done £500+ days for the past 2 weeks so no issue in regards to that.

Anyone else having this issue?

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We have been sellers on Amazon for over 10 years, and our experience in the past was exceptional. However, since returning to the platform, we have been deeply disheartened by the current state of Seller Central customer service.

For over a month, we have been dealing with an ongoing case 10629259682 that has yet to be resolved. This is just a newer case of another one which was not resolved. Despite providing all requested information promptly and in full, we have been repeatedly asked to resubmit the same details. Promises of resolution are made, but they are consistently followed by emails requesting the same information again. This suggests that customer concerns are not being read or properly addressed, which has resulted in significant delays and frustration.

When we attempt to seek support via chat, we are often disconnected mid-conversation, or the representatives appear to not read or understand our messages. This level of service is unacceptable, and it is evident that we are not alone in our dissatisfaction, as reflected in the numerous 1-star ratings for Seller Support from other sellers.

We are in the process of moving our brand to Amazon, with anticipated sales exceeding $1 million in the first year. However, the stress and inefficiency we are encountering in listing our products have led us to question whether Amazon is the right fit for our business.

We respectfully request the following:

Immediate escalation of our case to a senior representative or a member of the escalation team who can take ownership and resolve the issue.

A detailed explanation of the delays and mismanagement we have experienced.

Clear and effective communication moving forward to ensure that no further time is wasted.

Amazon has been a trusted platform for sellers for years, and we hope this experience is not indicative of a systemic decline in service quality. We urge you to address this matter with the seriousness it deserves and look forward to a swift resolution.

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We have sent out an order which was attempted for delivery but failed as the customer was not home (this is a large fireplace valued at £500 so cannot be left in a safe place) The delivery team carded the house so they can rebook the delivery, the customer did not action this therefore the delivery was not reattempted.

The deliver reattempts cost us £50 a time, so after the first delivery attempt the courier contacts the customer via the contact number on the order (in this case was invalid due to missing a digit) and by putting a card with instructions through the door.

On top of this, we also contacted the customer instructing to reschedule the delivery with a date they are available, and to update the contact number so the courier can contact them to arrange the delivery, to which they replied stating they hadn't had a text from the courier (Because the number on the order was invalid!!) We again stated they needed to update the contact number and book the delivery in with the instructions put through the door then an A-Z was filed and refunded in full with an ODR%

I have now cancelled the delivery so the refund is fine to proceed, but how can we be liable for an order defect rate when we and the courier have provided instructions to arrange delivery after the original delivery attempt to the address failed due to the customer not being home?!?

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6 replies
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FRAUD SELLER
by Seller_zP4mEc2uI42Ja

I have reported a seller several times and no one at amazon have done anything.

https://www.amazon.co.uk/sp?marketplaceID=A1F83G8C2ARO7P&seller=A2TO08DXT74ME3&ref_=dp_merchant_link&asin=B002ZXYPVK1

Seller name: LIKKEOCH

This person is selling everything for £4.42, even high value items. We are selling duraframes for £18.00 and they cost us £5.90 to buy.

The feedback is all 1's and everyone is saying goods not shipped.

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395 views
10 replies
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Seller Support not replying to my case
by Seller_HnxzZFt8zofw4

I have opened a cases with seller support nearly3 month ago now and they ask some details on it when i provided them they never replied . Anyone else having this issue with seller support? Is there another way to get in contact with someone at Amazon? This is for the UK market.

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How do you handle constant OTP requests? I'm setting up my account and it requires jumping through different settings, which triggers OTP request almost all the time.

Even if I check dont require OTP for this browser etc it still asks for OTPs. I've tried deactivating 2 step verification altogether but the moment I needed to log in - it forced me to set up 2stage verification again.

0 votes
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3 replies
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Global User Permissions
by Seller_HGeQzhrlKBjjq
Amazon replied

I am reaching out regarding a critical issue with my Seller Account for BUDGET BAZAAR LTD. There is an account with Global User Permissions that was added without my authorization during a hacking incident.When I navigate to "Settings" > "User Permissions" > "Global User Permissions", I see an email listed there that I never added or authorized. When I attempt to revoke access by clicking "Manage rights" > "Remove this account", I receive the following error message:"T

his is the primary account manager account for BUDGET BAZAAR LTD. This account has all rights that apply to this business, and those rights cannot be removed."

I have contacted Seller Support multiple times about this issue, but I have not received any helpful response. Despite providing screenshots, detailed explanations, and confirming the unauthorized user's access, no action has been taken to assist me in removing this user or securing my account. I am urgently requesting: Assistance from a team familiar with resolving unauthorized global user access.Immediate removal of this unauthorized user from my account.

THIS MATTER IS URGENT BECAUSE HE IS CHANGING MY BANK ACCOUNT DETAILS EVERY FEW HOURS TRYING TO TRNASFER THE FUNDS TO HIS BANKACCOUNT.

This issue has left my account and business vulnerable, and I am extremely concerned about the potential risks.If anyone has encountered and resolved a similar issue, I would greatly appreciate guidance or steps to address this matter effectively.

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3 replies
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We’re updating our product title policy to standardise listings and enhance the shopping experience across our stores.

Over time, we’ve observed that product titles have become longer and they sometimes include redundant wording or characters that can decrease customer confidence. These new policy changes will help ensure that product titles are clear, concise and consistent.

The following new requirements will take effect on January 21, 2025:

  • For most product categories, titles may not exceed 200 characters, including spaces.
  • The special characters !, $, ?, _, {, }, ^, ¬ and ¦ are not allowed, unless they are part of the brand name.
  • Titles may not contain the same word more than twice. Prepositions, articles and conjunctions are exceptions.

If you have titles that do not comply with the requirements listed above, we recommend that you update them.

Starting on January 21, all title changes will be subject to the updated policy and you’ll be able to view and fix any non-compliant titles in Manage all inventory.

Additionally, we’ll provide override suggestions for non-compliant titles to brand owners in Review listing updates. Brand owners will have 14 days to act upon on the suggestions before we update the titles to comply with our requirements. These suggestions will be rolled out gradually.

Your listings will remain active during this process and you’ll still be able to make edits to your product titles as long as your changes comply with the new policy.

For more information, including character limits by product category and store, go to Product title requirements .

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182 views
12 replies
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USA market ASIN
by Seller_1U7LTbqzEY5gY
Amazon replied

I would like to us an ASIN for a product on USA market in the UK market.

The product is not coming up when I search for it in my UK seller account.

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1 reply
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