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Hello everyone,

I am a seller who strictly adheres to Amazon’s policies and regulations. I only operate in the Japan marketplace and have never listed or sold any products in the UK marketplace. Furthermore, I have never engaged in any activities that violate Amazon’s policies. However, my UK marketplace account was suspended, which has caused all my linked accounts, including the Japan marketplace, to also be deactivated. This has had a significant impact on my business.

I have made multiple attempts to contact Amazon UK’s customer support team via phone to seek assistance in reactivating my account. Unfortunately, I have not been able to resolve the issue, and my account remains suspended.

I am very puzzled as I have always operated my business in compliance with Amazon’s rules and provided genuine documentation. After reviewing the situation, I suspect that the issue might stem from the following reasons:

The UK marketplace account has been inactive for a long time and lacks payment information.

During the account registration process, due to language barriers, I used translation software and may have mistakenly filled in the company name field with my personal name.

After the account was suspended, I did not receive specific guidance from the verification team. As a result, I submitted my company’s business license and my personal identification documents, which are consistent with the details provided during the registration process. However, Amazon’s verification team stated they could not validate the information, which led to the account remaining deactivated.

My main concerns are:

Why were my genuine documents not verified?

Is there any missing information? If so, what additional documentation is required?

I am fully committed to cooperating and providing any necessary documents. I sincerely request guidance from Amazon UK’s verification team or assistance from fellow sellers who may have faced similar issues. I hope to understand what went wrong, how to rectify it, and the exact steps I need to follow to reactivate my account.

Thank you for your attention and support!

Hi Sellers!

I recently sent inventory to FBA under a listing that matched my product. However, two weeks after the inventory was sent, the listing changed to a different product under the same brand.

To avoid customer frustration and potential complaints, I deleted my offer since the product listed no longer matches my inventory. Unfortunately, I now need to pay Amazon to have all 48 units returned to me.

Could you advise on how I might avoid situations like this in the future? Additionally, is there any recourse or exception process for being charged return fees in this case?

Thank you

Yesterday I had several payments released from deferred transaction, no fees outstanding so the full amount should have been credited to my available account...but nothing was added, the money just disappeared, anyone else having money just disappear when released from DD+7?

Can you look into case ID 10641313472 please mods? @Seller_TSXM2A5nxWSuH / @Seller_gAhPNiLrkfTcr / @Seller_DNQGSsdC7DccM

I have submitted multiple requests for a GTIN exemption for my product but have been unsuccessful each time. Every time, the reviewer has provided the same two copy and paste rules, stating that I do not meet the criteria, and asked me to reapply.

However, I believe my product fully meets the requirements. After my third rejection, I requested more details from the reviewer, and she informed me that I needed to provide photos of all sides of my product. I followed her instructions, took the necessary photos, and submitted my fourth application. Unfortunately, the same reviewer rejected my application again, citing the same two rules. She also did not respond when I asked her for clarification on what exactly she was looking for.

This has been extremely frustrating. Can anyone here offer assistance or advice on how to proceed?

Amazon are thieves and there is nothing we can do about it because they are all powerful.

I sold on there for over 2 years with no issues, good performance and good reviews. Yet on the busiest weekend of the year (11thDecember) they decide to deactivate my account due to an IP complaint, which they call 'counterfeit goods'. Because 9 prints I sold had the same pattern, I was flagged for 9 policy violations. I appealed and thought that it was sorted, removed the listings, and anything remotely similar. They let me continue selling, and then suddenly deactivated my account. Because I sell framed prints, most of the £1,800 they tied up was not profit, but postage and frames that I had paid for and that people had received. The frames were not counterfeit which are the most expensive part of the orders. The prints cost pennies in comparison.

They recently did the same to my fathers business, and he never got his money back either. It seems to be a trend, crush small businesses and replace them with Chinese sellers or Amazon listings - in fact I later saw a similar poster to mine that seemingly was fine? The fact they can literally break a whole thriving business with the click of their finger, and no proper recourse is criminal and surely if not illegal then highly immoral. They should be held to account. Our laws were not made to factor in these e-commerce giants.

Add in the fact that they themselves are the biggest tax dodgers and treat their staff like rubbish shows the character of their company.

2 years with them and they take the word of someone else without even giving us the proper respect to even communicate or investigate. It is just computer says no, appeal is wrong, needs more information (that you inevitably cannot provide.)

Shame on you Amazon. I have a severely disabled son who used to love making posters and putting them into frames and packing them with me. I am just a Dad trying to make ends meet by selling my art online, and you rip that away right before Christmas.

Shame.

Amazon wants to delete my inventory unlawfully and never get to me in any way

Hello.

Does anyone know how you can offer an expedited shipping method and prevent mistakes?

I haven't tested to see if Amazon have any settings in place, but basically what's to stop you accidentally using a standard service?

For example if you send 100 standard (2nd class) orders a day and then 2 of them are first class or even special delivery, it seems easy to accidentally miss they paid extra for this, does anyone else know about this or have any measures in place?

I'd be grateful for any insights on this or experiences!

I have been selling with Amazon for 10 years + and since the change over to DD +7 I have had a message to say everything is fine to sell but my Bank Account has not been Verified for 2 months so no Disbursements are possible is there some one out there that can help with this

We enrolled in the Get Paid faster scheme a while back, but we have noticed that invoice by Amazon orders are again staring to show in deferred payments with a payment date towards the end of January.

Is anyone else seeing this?

We are still showing enrolled in Get Paid Faster.