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Customer requested a return of a Blu-ray disc as "it would not load". I asked if he had a Blu-ray player rather than a DVD player as we've never had a faulty Blu-ray. Turns out he only had a DVD player! Amazon refunded and charged me for return label. Blu-ray arrived today - dirty finger marks all over it, especially near the centre. Even if he had a Blu-ray player it would not have played. Best part of £25 down the drain - disc in bin. Happily these faulty customers are rare.

Hi

A customer is stating the envelope was empty

I know lying but will she win a A/Z case

Or do i send another ring ?

Jo

I am trying to list my first product in the Handmade section.

I need to add variations as I need to enter different bracelet lengths. I have selected Size as the option but when I enter my variations (either in cm or in inches) the system is not accepting them and I get a red error message to edit them. When I click on the pencil I get the message that duplicates are not allowed but none are duplicated.

I am listing the variations like:

6 inches, 6.5 inches etc

or

16 cm, 17cm etc

Can anyone tell me please what I am doing wrong?

Many thanks in advance.

Hi all, another plea for help...

We’ve been trying to get our safety razors reinstated on Amazon UK since they were restricted in 2023. Despite numerous attempts, Amazon support has been completely ineffective in resolving the issue.

When the UK updated its regulations on selling blades online, we were forced to adapt to the law and remove our safety razor refill blades from our product, continuing to sell the razor handles only. However, Amazon later restricted these ASINs under their Bladed Product Policy:

https://sellercentral.amazon.co.uk/help/hub/reference/201852820

Despite multiple appeals, they refuse to acknowledge that these products do not contain blades.

The ASINs that remain restricted are:

B08BJYB63N

B08BJY1DB5

B08BJY693J

Meanwhile, we still have other safety razors selling on Amazon UK with no issue, despite them being the exact same product:

B07YHNFHN9

B07YHRPGMH

B07RXVFF2F

B07RWYKXNN

We sell these razors all over the UK in retail stores, yet Amazon UK will not allow us to sell them online. UK customers are still buying the restricted razors but are forced to do so through Amazon Germany, Spain, and France, paying unnecessary import duties just to get them delivered to the UK.

One of the most frustrating aspects of this issue is that we are completely unable to edit the listings. We are not able to update the product descriptions or change any keywords that may be triggering the violation because Amazon continuously asks us for approval to sell the product before allowing any edits. This has left us stuck in a loop where we can neither appeal effectively nor make any necessary changes to comply with Amazon’s system.

We have already attempted to resolve this issue multiple times, but case ID 10794820092 is just one example where the support provided has been completely unhelpful. Instead of reviewing the issue properly, we keep getting generic responses quoting the bladed product policy, which does not apply to these ASINs.

At the same time, in case ID 10766216272, some of our other shaving products that were restricted for a similar reason were successfully reinstated after Julia assisted with the case. This proves that these restrictions can be overturned when properly reviewed, yet we are still being blocked from selling these safety razors without any valid justification.

If this restriction applied to all safety razors, then all sellers would be affected. However, countless other sellers continue to list and sell these products without issue. The inconsistency in enforcement is frustrating, and there is no clear process for legitimate UK businesses to resolve these errors.

We are one of the leading manufacturers of this type of product, and it makes no sense for these ASINs to remain restricted while others sell freely. Amazon needs to review this issue properly.

Is there any chance of a moderator being able to properly investigate this issue?

Best wishes

Chris @ Jungle Culture

@Julia_Amazon @Winston_Amazon @Sarah_Amzn @Simon_Amazon @Winston_Amazon @Maja_Amazon @Roberto_Amazon @Sakura_Amazon_@ Ezra_Amazon @Spencer_Amazon @JiAlex_Amazon

hi my account is registered as a business but I am an individual seller, the account is de-activated but Amazon will not let me change business to individual without account being active ?

How do I resolve

In den letzten Tagen haben die Sponsored Products Kampagnen nur sehr, sehr wenige Impressions bekommen.

Es liegt nicht an Geboten, Buy Box etc.

Sponsored Brands und Sponsored Display laufen ganz normal.

Hat aktuell noch jemand das Problem?

In den Vergangenheit gab es schon mal einen Glitch im System, der dazu geführt hat.

Yesterday I upgraded my account from Private to Professional and the second I did that, my account became deactivated and needed additional verification to reinstate it. Feels like I paid £25 to get banned...

When I submitted a recent electricity bill which is what it asked, it said it did not have enough information to reinstate me yet, and asked me to do the "Take a photo of your face" or "Join a call with Amazon" feature.

My account is in the UK, but the "Take a photo of your face" or "Join a call with Amazon" features only shows up for US accounts. I did it for a US account, although I do not need a US account. It now says the ID verification is being analysed, although the email said it will only take "3 to 8 minutes".

My question is - when my ID becomes verified on the US account (which I do not need), will it also become verified on the UK account (which is the one I actually sell on)? There is no "Take a photo of your face" or "Join a call with Amazon" feature when I click on the UK account... it just goes to homepage of seller central.

There literally are no options like this when I go to my UK account. How can I submit what is not there?

Thanks...

Hello!

I've been struggling with a selling application to be able to sell Stanley Cups having purchased directly from Stanley via their website. I initially (in hindsight an error) uploaded the order confirmation via email to try and obtain brand approval.

However I have subsequently requested an invoice having watched the video about requesting approval to resell branded and reapplied with the invoice.

The issue I'm facing now is that the response to the request is stating that they cannot validate my order with the supplier. Retrying just gets a generic response saying I've not uploaded anything new.

What are my options here? I'm not going to order more products unless I know i can get brand approval and can sell them. Has anyone been through something similar or does anyone have any advice?

I've reached out to Stanley/distributor to help but I'm not getting very far with this.

Cheers!

I have looked into the issue we are facing to see if anyone has had a similar. It appears that most only face the threat of registering, whereas this person has gone to the trouble of actually registering our trademark under a class that we do sell under but admittedly we had forgotten to register.

Has anyone else experienced this? How do we tell Amazon that they are not legitimate? Outside of Amazon we have had some legal advice about sending a cease and desist but we also want to make sure that anything we do legally won't push them to remove our listings.

Please help