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customer has left a negative review. They said my cleaning product states it has to be used within 4 days of the concentrate being diluted. They really did slate the product on the back of it. I am ok with negative reviews (albeit, this is the only one), however it is not at all true. Totally false.

It is actually 8 months from dilution.

The product is probiotic so carries on cleaning for 4 days (which is where I think they have got confused , or got the 4 days from).

Contacted seller central and they said there is nothing I can do apart from me to manage feedback. This review does not show up in manage feedback section. So no help at all.

How do I address this, it’s having and impact on sales but I can’t respond and it’s absolutely fabricated.

Any advice would be so appreciated 🙏

Hi,

Recently my account deactivated and i have submitted all the requested information and original invoices from a well reputed supplier but Amazon team still thinks that information is still not enough to prove the authenticity of the products.

Can someone help me what to do?

discussion.Good Morning, I am new to Amazon FBA but a little confused about how it works. I am wanting to go into shops and buy deals to sell etc as I have seen this is a good way to start but I have noticed you need to ask permission to sell brands such as huggies etc how do I go about permissions? Will it work with a store receipt? If not how am I to try and set up my account so I can start selling? I find the process very confusing. Many Thanks

few days ago our ebay account was restricted, ebay requested a few documents, it would take some time to get the documents so we emailed them saying hey we need some time to send those documents can u unrestricted our account so we can get the money out, 10 mins later our account got unrestricted..... i could never imagine amazon doing this....... amazon please take notes

A buyer asked to return an item. Amazon have refunded them even though I have not received the item back.

When I appealed the decision they said the item had been received back which is a blatant lie. When you look at the evri tracking number it says: “We've got it. We've received your parcel at the ParcelShop and will be collecting it shortly”

Amazon have essentially washed their hands of it and as usual their useless seller support team refuse to engage properly and it is impossible to speak to anyone. Even if you do get through to someone they said they aren’t the right team to deal with it. Just a shocking company.

Evri are also very difficult to get hold of. I am trying to speak to someone but it is very difficult and I am waiting for a call back but not holding out much hope. Their phone lines and chat bots are no help.

It sounds like the package might be lost and I might need to try and claim the money lost back through evri, if I can ever speak to anyone. Or is it possible the buyer never sent the item back?

Regards

Hi everyone,

Our account was recently deactivated after being wrongly matched with another seller account located in the same serviced office building, but in a completely different unit (we're Unit 16, they’re Room 106).

We’ve submitted multiple appeals with full legal documents (rental agreement, company registration, VAT certificate) proving we are unrelated businesses — yet we keep receiving the same automated response.

We’re completely stuck and losing business daily.

Has anyone experienced this and managed to get a real person to review their case? Any advice or escalation paths that worked for you would be hugely appreciated.

Thanks in advance,

izzy

A case has already been opened about the issue, I am posting this here to hopefully raise awareness of the issue...

My account has been billed multiple adjusted charges for many of my sold items where postage was bought via Amazon, with Evri being the courier.

The adjustments are claiming that the original label cost of 2.95 for instance was undercharged, the result is a doubling of the postage fee and £100s of lost revenue.

All items are weighed and measured correctly so what is going on here? A system glitch? Evri trying to pull a fast one?

There is no way in hell that a small item, weighing 200g, measuring 30x 10 cm costs £6+ to send.

Has anyone else experienced this issue? It's causing me alot of stress it has to be said.

I have purchased the GTIN for my product from GS1 and completed the required details for a new listing. However, upon submission, I encountered error 5461, which prompted an additional dialogue screen for review submission. I proceeded to provide all necessary information, including images of my product, packaging, brand, and barcode.

Despite this, the seller approval application team rejected my submission, stating that the GTIN provided is not valid. I have thoroughly verified the GTIN through both the GS1 website and my GS1 account, confirming that it is active and correctly associated with my product. The response from Amazon lacks clarity, and I am unsure of the next steps required to resolve this issue.