I have a shipment that has been on its way to an AWD location since april 30th, the shipment has not had any updates in its tracking events since may 26th and it seems to have arrived at its final destination. However; the shipment still claims to be "in transit"

I have opened several cases about this, but no decent response or resolution has been offered.

ID:STAR-TV3QBPM5UA5GW

Can somebody please help us with this scenario?

Within 10 days, 3 different advices from the account health specialists about my account suspension and how to proceed. How can I send what the performance team really needs?

1. May 27th:

Dear Mixing&Matching,

This is Juweriya, with Amazon Account Health Support. Thank you for speaking with me regarding your selling account.

As discussed, I understand you needed assistance with Account Reinstatement.

If you believe your account has been deactivated in error, please submit a dispute through the "Has your account been deactivated in error?" button in your Account Health Dashboard with the following information:

. Evidence and explanation demonstrating how your account has complied with Amazon's Selling Policies and Seller Code of Conduct

. Supporting documentation including:

- Invoices/receipts with visible dates

- Product names for all ASINs involved

- Sales volume documentation for the past 365 days

- Complete supplier contact information (name, phone number, address, website)

- Any relevant email communications or third-party information

Please ensure your dispute includes specific details rather than general statements.

2. June 5th:

Dear Mixing&Matching,

This is Heemansu, with Amazon Account Health Support. Thank you for speaking with me regarding your selling account.

As discussed, I understand you needed assistance with your appeal rejection for account reinstatement.

Firstly, I apologize that your account is deactivated because of adding inaccurate product information to product detail pages.

As informed, your account is currently not eligible for reinstatement for such violations

3. June 6th:

Dear Mixing&Matching,

This is Quenette, with Amazon Account Health Support. Thank you for speaking with me regarding your selling account. As discussed, I understand you needed assistance with your account.

I've carefully reviewed your account and notice that your recent Plan of Action didn't include sufficient details about how you'll prevent catalog violations in the future.

To help restore your selling privileges, please submit a new appeal that includes:

A detailed explanation of what led to the unauthorized product detail page changes

The specific steps you've taken to correct these issues

The processes and procedures you'll implement to ensure compliance with Amazon's catalog policies moving forward.

Has any other apparel sellers (or sellers of anything with size variations) been experiencing sizes on listings being changed out of nowhere?

The size of the child ASIN will be changed but the child ASIN title will remain the same. We have been getting many customer messages/feedback about receiving incorrect sizes or asking to ensure we ship out the correct size. Upon investigating what was happening its easy to confirm by looking at the variation wizard that the size name has been changed because the title is still the previous size.

All of our products are FBA so we aren't even able to substitute the correct size that was meant to be purchased.

Obviously, since we are not the brand owners we are unable to make the needed corrections so then we end up with dead inventory because the correct sizes no longer exist or they get kicked off the parent ASIN.

The image below is an item where we offer many sizes/color variations but the ones outlined in red have had their size names changed incorrectly. Now we have to close the ASINs and pull all inventory out of the fulfillment centers because Amazon won't fit it since we are not the brand owner. You can see the original size in the title and even in the size map column on the right, yet the actual size name that displays on the detail page is changed causing customers to unknowingly purchase the incorrect sizes. Amazon should send out an alert when this happens that way FBA sellers would at least have a change at avoiding returns by being able to be proactive rather than reactive.

I’m writing this after spending months stuck in a loop of silence, frustration, and cold responses from Amazon support — and I know I’m not alone.

Amazon deactivated my ASIN without any warning, violation, or appeal option shown on the account health page. As a seller who takes product safety and compliance seriously, this was both confusing and devastating. Still, I followed the process.

March 17, 2025: I opened my first case. It was closed with no explanation.

April 12, 2025: I tried again. Still no resolution.

May 7, 2025: I opened a third case (Case ID 17696105521). This time, I was asked to email child-safety@amazon.com with:

• Children’s Product Certificate
• Test Reports
• Real-time Product Images

I sent the email with all the documents on May 22, 2025 — no confirmation, no acknowledgment, nothing. Complete silence.

I then reopened the case and informed support that the child safety team hadn’t responded. A leadership team rep told me to wait 7 working days and follow up if I heard nothing. I waited. Still nothing. I reached out again, and this is when the real disappointment hit me.

The leadership rep I spoke with was robotic, cold, and dismissive. It felt like my issue didn’t matter. I tried to hold him accountable for ignoring my concern, and instead of helping, he left the chat and disabled the chat option altogether. That moment made it very clear: as a seller, I wasn’t being heard.

Today is June 7, 2025.

It's been a full month since I emailed the child safety team, and nothing has moved forward. No one is answering. No one is helping. No one is taking responsibility.

I’ve put in time, effort, and trust into this platform. I’ve followed every instruction given. But now I’m left wondering — do sellers even matter anymore?

How is it fair that we’re left hanging with no product, no clarity, no income, and no way forward? Why is there no escalation path for something this serious?

To the Amazon team (if anyone’s listening): Please don’t forget there are real people behind seller accounts — people with families, responsibilities, and businesses they’ve built with care. We deserve answers, not silence.

If anyone else has been through something similar and managed to resolve it, I’d truly appreciate your guidance. I'm mentally exhausted and losing hope.

@Seller_GEZPMc4CeQfh6