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Just tried to leave a response in a seller support case and a captcha-style box appeared telling me to verify I'm human. Is this a new thing?

The irony made me laugh anyway.

So my VTR has dropped to 88%

Every single item has tracking number upon it so surely the acceptance of my bag at the Post Office is its first point of contact with the provider?

@Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP

Seller Support of course can only provide a cut and paste response because they probably have no idea who Royal Mail is.

Getting really fed up and tired of Amazon lately and seriously considering closing up its just not enjoyable.

I have just had an AtoZ against me for a non delivery

The reason.... the customer has put

I've been having problems with Royal Mail because our gate is broken and local dogs have used our path as a toilet. I've been told post won't be delivered to us until the gate is fixed.

Unfortunately, we are getting our roof fixed atm and can't fix the gate because the workmen need the space to bring in their supplies

<<<sigh>>>

hi .

iam trying to get brand approval for wall art .i purchased a wall art print with brand label .however, when i sent the pictures to amazon ,it keeps getting rejected from amazon with this standard reply ...

Hello from Amazon Selling Partner Support,

Thank you for giving us the chance to help you with getting a Global Trade Item Number exemption for brand [ the mug vault].

After a review, we’ve identified that you haven’t provided images that meet all requirements. The images of the product or packaging should meet the following criteria for granting a Global Trade Item Number exemption:

– Provide images of all six sides of the product and tags, unless it’s not possible to capture a six-sided image (for example, a scarf).

– Product images that you provide in the application must be in focus and show the complete product. The text in the images, such as the brand name, must be clearly legible.

– The brand or publisher name that you provide in the application must be an exact match to the brand or publisher name available on the product and packaging.

– Images must be real-world pictures of the products, meaning that the product and packaging can be held or placed on a table while you capture the image.

– Branding must be permanently affixed on the packaging or on the product.

– The product or its packaging must not have a GS1-certified barcode. If a valid GS1-certified barcode is available, you can use it to list products instead of requesting a Global Trade Item Number exemption.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

Hi all,

My VTR has droped to nearly 65%, I mainly use Yodel, I never had any issue but within past 4 weeks, Physical scan is not being uploaded. I have checked every single delivery which has been delivered with photo proof.

I esclated with Amazon but doesn't seem to get any help. I was told to get in tuch with YODEL which i did and challenge them.

As per Yodel, It's not possible that our delivery detail will be uploaded on our website without physical scan at customer door step. Also drivers get paid once it's scanned for delivery (that make sense).

On the other side Amazon I didn't hear anything from Amazon. Anybody know anything about it ?

Jersey and Channel Islands Orders

Am I correct in saying, as Amazon want to deduct VAT from an item that is ZERO VAT, the only way around this issue is to remove The Channel Islands from Shipping Settings, so all those Buyers lose out?

This would apply to Sellers that are not VAT registered and Sellers that sell 0% VAT items (eg Books)

Eg: £300 item, they deduct £50 even though no VAT to deduct.

SS as usual are not helpful

This is feedback for the wrong item, we do not sell camouflage cartridge bags, or the item that the customer says was received. It was also posted before the customer would have received the item (it was posted on March 10th and feedback was received the same day)

Can @Seller_mIRnuhdx7l5sN please remove the feedback - the bots do not understand and will not remove the feedback.

Many thanks

Farm Cottage Brands

Hi all,

I have had a customer return a fake mobile phone today.

I get the impression this isn't the customers first time doing this. They opened a return request stating 'the wrong item was sent', they have then returned a fake mobile phone using Royal Mail Special Delivery, presumably so they have proof of me receiving and it gives the impression that whatever they were returning, they wanted insured.

I have contacted Amazon support, reported abuse & opened a case informing Amazon of this fairly elaborate scam however i have recieved no help whatsoever. I am trying to get ahead of this because i already know for a fact that as soon as i deny refund, or partially refund, the customer will open an A-Z claim and i will no doubt lose the £714.99 i sold it for.

The phone the customer has returned is a fake device with a made up Serial number & IMEI. I have sent pictures of this device to Amazon but they haven't even acknowledged them.

I am unable to open a Safe-T claim and at present am unsure what options i have here, if any?

I am in two minds as to whether to report this to the police as theft. Though i know that doesn't get me my money back...

Any help is greatly appreciated.

Hi

I have another seller selling product on my listing with my brand trade marked and register in brand registry. I have register a violation through brand registry since Sunday last week and it nealry 5 days and Amazon not done anything just keeps saying under review but the seller it killing my hard work I have done and taking all my sales.

Anyone know what I can do as never know it this hard to stop sellers selling on your brand registred listings.