Hi all. Hope you're doing well. Ive had an account for a few months and while selling my one item (multiple quantity) i was constantly (every 2 weeks) being told to reverify my identity. I always did that untill the last time about 3 months ago when i thought i was inputting something wrong that was triggering something to keep asking for reverification and when i clicked another option (sole prorietor) i wasnt able to go back and now im being asked to verify as a sole trader business i believe which i am not. I initially registered as an individual and still am one but im not allowed to go back. Ive been trying to get help from amazon verification support email for the past 3 months however theyre just not responding and my account is getting more issues for dormancy, not to mention im unable to sell things. Im hoping an amazon helper or another seller can assist me here on what to do. Thanks

I have read that labels purchased on time via Amazon Shipping should not affect your ODR if a claim is made regarding delayed delivery or non receipt. However, I have had 4x A-Z claims in about a month, and my ODR is now >3%. All these orders were purchased via Amazon and dispatched on time, even one of them actually shows as delivered on time too!

I changed to buying via Amazon to avoid my VTR being affected as I mostly send 2nd class, but now I'm seeing an increase in items not arriving on time. Starting to feel impossible, I don't have any of these issues with eBay. Should my ODR be affected by orders sent via Amazon shipping?

There are Sales Orders missing from our Reports repository. I have compared the Tax report to the reports repository and there are a significant number of orders missing. Also our fees do not come anywhere near the value invoiced. There are also sales orders on the report repository that do not appear on the VAT calculation report for June. How do i get accurate sales data for June?

I know it's been asked before and it appears with no conclusion but has anyone got an update on the correct postcode for the BHX3 Centre address? As so many of you before, I sent 2 parcels off to NN11 8PQ (as per what Amazon told me) with Yodel, one of their approved carriers, only to have the parcels returned to me a week later.

Have been trying to get a straight answer from customer service today with zero success.