Seller Forums
Seller Forums
Sign in
Sign in
imgSign in

Recent discussions

Latest activityRecently createdMost viewedMost voted

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Seller_xkwDczt8sPSmx
user profile
Seller_tS4zjOUTC0L7D
in group
user profile
Seller_5pCeF8IySo4ym
user profile
Seller_9nLQksgB6ahaR
user profile
Seller_Fyll8lfClN2Z5
user profile
Seller_yyU1FSvx2C1eF
user profile
Seller_Bj7UdDdLTWL1Q
user profile
Seller_swZB1Si8WDsq4
user profile
Seller_0cZ2WWkWYlL1W
user profile
Seller_llgjCXjXLfVu9
user profile
Seller_D0MT3eXzjklBQ

Browse by category

Recent discussions

Latest activityRecently createdMost viewedMost voted

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Seller_xkwDczt8sPSmx
user profile
Seller_tS4zjOUTC0L7D
in group
user profile
Seller_5pCeF8IySo4ym
user profile
Seller_9nLQksgB6ahaR
user profile
Seller_Fyll8lfClN2Z5
user profile
Seller_yyU1FSvx2C1eF
user profile
Seller_Bj7UdDdLTWL1Q
user profile
Seller_swZB1Si8WDsq4
user profile
Seller_0cZ2WWkWYlL1W
user profile
Seller_llgjCXjXLfVu9
user profile
Seller_D0MT3eXzjklBQ

Welcome to Seller Forums

Browse by category

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile

Hi sellers,

We hope your transition into July has been smooth!🌞 As you settle into the new month, we want to highlight some key posts from June in each of the categories that you may have missed. Stay informed and optimize your Amazon business with this curated roundup of essential seller resources, covering everything from brand protection and account setup to Prime Day prep and returns management.

1. Account Setup

Starting a new Amazon seller account or need to verify your existing one? Learn everything you need to know about Amazon's seller identity verification process and learn which documents you'll need to submit in @Seller_37l8i4vuvugjG's post.

2. Create and Manage Listings

Is your product categorization optimized for Prime Day shoppers? Maximize your product visibility and sales potential with a quick guide to proper category placement written by @Seller_GEZPMc4CeQfh6.

3. Account Health

Received a food or product safety violation on Amazon? Find out what documentation you need and the right steps to resolve safety violations quickly in @Seller_QYS7Alex1XIw4’s post.

4. Grow Your Business

Ready to maximize your sales during Amazon's biggest event of the year? Access key resources and strategies to prepare your business for the extended Prime Day event, July 8-11, curated by @Seller_l3eCP9f1PtJXC.

5. Manage Your Brand

Concerned about unauthorized changes to your brand name on Amazon? Learn the official step-by-step process to report and resolve unauthorized brand name changes to protect your business, written by @Seller_PIHyltK09pbl3 and @Seller_guPeMXBrBxqyU.

6. Manage Buyer Experience

Want to streamline your returns process and protect your bottom line? Unlock a comprehensive strategy for handling returns efficiently and maintaining customer satisfaction crafted by @Seller_FJwyF3iu5qxUY.

7. Fulfill Orders

Worried about "Item Not Received" claims from buyers? Discover your options for handling missing package claims, from prevention to resolution, with @Seller_YeWcEeTwlVO93.

8. Community Connections

Check out upcoming events to attend in person, the New Seller Summit and Accelerate. We’d love to meet you there!

Missed our June Ask Amazon events? There’s still lots of insights and replies to revisit on Seller Central Growth, Analytics & Reporting and Amazon Ads Best Practices.

Want to be the first to know about exciting new content? Following your Community Managers is the perfect way to stay in the loop! Just hit the "Follow" button on our profiles to never miss an update.

Drop us a 👍 or 👎 below if you found any of these helpful! Have questions? Feel free to drop them below or leave them directly on the posts you found interesting!

4 votes
0 votes
174 views
4 replies
Latest activity
user profile
No buy buton
by Seller_tS4zjOUTC0L7D
in group

I am a new seller as per the Amazon new seller should start with individual plan and so my plan is switched to individual plan.

I have listed just one product which has variations but when I checked on product detail page buy box and add to cart is not available.

Now I ma not getting how customers will buy from me??

0 votes
0 votes
3 views
2 replies
Latest activity
user profile
Feature Offer Eligibility Error - Need Support
by Seller_5pCeF8IySo4ym

Dear Amazon Seller Support,

This is my Active Case ID for the matter: 18038752701

I am writing to formally request the reinstatement of my Feature Offer (Buy Box) eligibility within the Video Games category.

My account previously held Feature Offer eligibility for products in the Video Games category. However, I have recently observed that this eligibility has been removed, and my listings are no longer winning the Feature Offer, despite meeting all stated performance metrics and requirements.

I believe this removal of eligibility has occurred in error, as my account consistently maintains excellent performance metrics, including:

High Order Defect Rate (ODR) below 1%

Positive Customer Feedback Score

Consistent inventory availability for relevant ASINs

I have reviewed the Feature Offer eligibility requirements and am confident that my account continues to meet or exceed all criteria necessary for this category. The sudden change in eligibility is impacting my sales and business operations significantly.

Could you please thoroughly review my account's eligibility status for the Video Games category and reinstate my Feature Offer eligibility as soon as possible? I am prepared to provide any additional information or documentation required to facilitate this review.

Thank you for your prompt attention to this urgent matter.

@Seller_nS0jcFQNDLG3e@Seller_zukQNO61PzGck @Seller_l3eCP9f1PtJXC @Seller_guPeMXBrBxqyU @Seller_RSwABJNHpHnEZ@Seller_RsATYbG9XP0HP

@Seller_GEZPMc4CeQfh6

@Seller_4GjtS9k0cnHHv

@Seller_CnfW62x6yxvJw

@Seller_l7Jtck9jxnEA0

@Seller_8hQgfj6OVZYse

0 votes
0 votes
1 view
1 reply
Latest activity
user profile
FedEx shipping adjustment theft...AGAIN!!!!!
by Seller_9nLQksgB6ahaR

We have multiple instances where we bought shipping through Amazon and used FedEx OneRate. Later on FedEx re-rated the package charging over 5x the original shipping amount. Most times they (FedEx) think the dimensions are different than they actually are. We input correct dimensions and weights and go with the shipping option that Amazon gives us, which is FedEx OneRate. In one case the correct shipping amount was $29.50 and FedEx re-rated the package and charged us $901.60!!!!

What are people doing to claw back their money from these scam artists? I saw something that said FedEx OneRate requires using their packaging, but ABSOLUTELY NO WHERE in the Amazon Buy Shipping pages does it say anything about that.

Amazon tells us to contact FedEx, But FedEx says they cannot help us because the shipping was purchased through Amazon's account. We get a bunch of goat herders in Pakistan copying and pasting idiotic answers to our cases. I'm ready to kick in the door at Amazon and burn the place down.

0 votes
0 votes
0 views
0 replies
Latest activity
user profile
Deactivated account.
by Seller_Fyll8lfClN2Z5

my account has been deactivated for a while now due to amazons silly policies. I tried to comply with their unreasonable requests, but just decided to let it go. I have been consistently hassled from Amazon for years now although i have done nothing wrong. Currently they said they have destroyed all my merchandise (although I’m quite sure that means they’ve sold it somehow, perhaps in a pallet or some other means) but now they actually have the balls to be asking me for more money. They’ve depleted my payments that they never gave me fees over the holding my account. Now they’re charging me for. “”” destroying “””” my thing and they want more money. It’s very disheartening to find out that Amazon is so incredibly shady. They seem to be on the side of the small business person, but they are just nothing but a bunch of crooks.

0 votes
0 votes
6 views
2 replies
Latest activity
user profile
GTin Exemption
by Seller_yyU1FSvx2C1eF

I sell for Amazon Handmade, so my items dont have sku's. I need to apply for a Gtin exemption but I cant figure out how. HELP

0 votes
0 votes
0 views
0 replies
Latest activity
user profile

ORDER ID: 112-5432236-2584218

CASE ID : 18005782991

This scammer customer has been placing orders from our store under different names and shipping them to various addresses. Afterwards, they submit return requests with the reason simply listed as “null.” Please find all related order IDs below:

112-5432236-2584218, 111-0239844-0131460, 113-9781998-5374625, 114-2705202-1256268

For the most recent order (112-5432236-2584218), the customer left negative feedback and proceeded to harass us via messages and asked for nearly $100 extra. These can be verified through the return and message pages.

I reported the customer, but Amazon has done nothing other than send an automated message.

The customer is attempting to defraud us and is damaging our store’s reputation through unjustified negative feedback. We kindly request the immediate removal of this feedback.

@Seller_F4AbbFj6ovBk3 @Seller_PIHyltK09pbl3 @Seller_lPQKmFEqyipQQ @Seller_t9kvdr2yixQej @Seller_l3eCP9f1PtJXC @Seller_l7Jtck9jxnEA0 @Seller_ovM5p622oIbGp @Seller_JT2cdQLa0Oueg @Seller_FJwyF3iu5qxUY

0 votes
0 votes
10 views
1 reply
Latest activity
user profile

The nightmare began:

After enduring two consecutive Section 3 appeals spanning six months, plus one inventory audit. Amazon required sellers to prove authenticity without evidence, rejected appeals without specifying flaws in submitted documents—we resubmitted the same materials roughly 20 times before finally unlocking the account twice. This proves their review process is arbitrary, not based on careful evaluation.

During appeals, we still paid monthly subscription fees. Inventory under review couldn’t be reinstated as sellable and had to be removed—we bore all costs for return shipping to third-party warehouses, warehouse labor, and re-shipping to FBA!

Current issues:

After returning inventory to FBA, the first batch sold normally, but the 2nd/3rd/4th batches became "unfulfillable" a month after receipt, with no account violation notices or emails. Only after opening cases did support claim "authenticity issues"—most are my whitelisted private label products—they are my own brands, but not yet trademark-registered! Why harass sellers like this after two successful appeals?

It’s been half a month since opening cases with no resolution. They asked me to email inventory-appeals@amazon.com for appeal, but no response after a week.

The most helpful interaction was when a forum staffer proactively opened case 17985947511, resolving one SKU of a toy ASIN. For the second SKU of the same ASIN: 10 units sent, 2 lost with only $6 reimbursement (for a $19 product, not counting round-trip costs). My case for review with invoices was rejected. The remaining 8 units are marked "WAREHOUSE_DAMAGED"—they were inspected as intact before shipping. Support stated that since the "unfulfillable" status requires an authenticity appeal first, reimbursement cannot be processed at this stage.

Please contact me to resolve multiple ASINs. What’s the root cause? Will every new shipment face this? I just want to sell inventory quickly to recoup losses—Amazon has wiped out all my previous profits.

0 votes
0 votes
9 views
4 replies
Latest activity
user profile

Customer order is delivered and proof of delivery is shared also but then customer keeps denying that he did not received the package and then files AZ Claim and Amazon refunds him without any delay.

We confirmed delivery with FedEx and it was confirmed that package was delivered to correct address and we reported customer as fraudulent buyer and Seller support team overlooked that. We have lost $1200 to this order and Seller Support says we cannot help you.

Case# 18015162481

0 votes
0 votes
16 views
3 replies
Latest activity
user profile

The customer reported that product arrived broken and gave 1 star reviews. I asked the Amazon warehouse to check several times, but the products were all fine. There is only one reason for that. It was damaged during FBA delivery. I request to delete the negative reviews caused by this reason. Here is my case id 18012867691. I just want to deliver good goods to buyers, thank you guys!

@Seller_CW0P5hgbsiqWX @Seller_l7Jtck9jxnEA0 @Seller_rl7kltrMnkHFJ @Seller_l3eCP9f1PtJXC @Seller_pAPBCLhysbW5T @Seller_GEZPMc4CeQfh6

@Seller_l3eCP9f1PtJXC @Seller_Udi0JNbTrsmUV@Seller_FJwyF3iu5qxUY

0 votes
0 votes
8 views
2 replies
Latest activity
user profile

Dear Amazon Seller Support,

We are writing to urgently request an investigation into a series of malicious negative reviews recently received for our product. We have strong reasons to believe these reviews violate Amazon's policies and appear to be part of a malicious campaign by our competitor.

1. Abusive Accounts & Unnatural Behavior:

a. Reviewers show >80% negative ratings, attacking multiple products same day

b. Posted reviews within 24 hours after ordering one

c. Some orders were cancelled after leaving negative reviews

2. Verifiable Fake Content (Misleading Buyers):

One of the buyers who left a negative review contacted us via Amazon. She informed us that her personal information had been stolen and used to place an unauthorized order of our product. She did receive the item, but confirmed she did not write the negative review.

3. Statistically Anomalous Negative Review Rate:

a. Jan-May 2025: 0 negative reviews (5800+ orders)

b. 7 negative reviews in 10 days, all 7 negatives concentrated in June 6-16, 2025

c. Category benchmark: <0.1% average review rate

Actions Requested: Remove all 7 malicious reviews

Someone from Amazon team advised us to report the issue through the “Report Abuse” function on the Account Health page, which we did promptly BUT HAVEN'T GOT ANY RESPONSE YET. If unresolved, this competitor will continue exploiting Amazon's review system to attack our product. This systematic abuse violates Amazon's policies while causing significant harm to our business. We're deeply concerned about the ongoing impact and request your immediate intervention.

Sincerely,

0 votes
0 votes
3 views
1 reply
Latest activity

FAQ

Learn more about Seller Forums, how to participate in discussions and more!
View FAQs

Community Guidelines

Tips to maintain a safe and inclusive environment
View Community Guidelines

Release notes

Stay up to date with improvements coming to Seller Forums.
View release notes

Conditions of use

Review Terms and Conditions for Seller Forums
View Terms of Use

Privacy Notice

Review Privacy Notice for Seller Forums
View Privacy Notice

Report abuse

Use this form to report abuse of Amazon policies
Report