Welcome to Seller Forums

As title says. I received 3 separate inaccurate pricing information violations at the end of January for 3 different ASINs which resulted in my offers being completely removed.

My price was the lowest on all 3 ASIN's when they were removed and other sellers have been allowed to continue selling at a higher price since this happened. On one particular ASIN my price was £118 at the time of removal and Amazon has continued selling at £128 since this happened in January. How does this make sense?

I submitted invoices for 1 ASIN which was repeatedly rejected and after speaking to the account health team many times I was advised use the "Has your listing been deactivated error" appeal option instead.

I have submitted multiple appeals for all 3 ASINs with detailed evidence to show that my price was fair and competitive and in line with Amazon's fair pricing policy yet they are denied with zero feedback. Only "We do not have enough information to reactive your listing at this time". I am sure my appeals are being auto rejected by ai.

I then had at least 10 more calls with the account health team and raised one ASIN for an internal review. I was told this would take a week but I had to wait 5 weeks for single response. And when they finally did get back to me they simply told me to update my price and submit an appeal again. They did not look at any of the evidence I provided and they based their decision on the current market price (which has dropped significantly over the past 3 months) and not the price at the time when my offer was removed.

The account health team have been completely incompetent and have constantly provided false information and guidance in order to fix this. Yesterday I was told to update my price in selling applications. That is not even possible. When I tried to explain this the lady told me I had to copy the listing and this would then allow them to approve my offer again. She very clearly did not understand that this would create a new ASIN completely which of course will not remove the violation or allow me to keep selling.

Last week after the internal review was completed I was promised a callback from a manager that actually has authority to make a decision on my case within 24 hours and this never happened.

I have also been told that this is not an account health issue and I need to contact seller support as account health does not deal with pricing violations and they do not have the pricing history available to them. I was told to contact seller support and not mention anything about it being an account health issue. I did this and they told me to contact the account health team for immediate support! what a joke. There is absolutely no accountability and the only people you can speak to our middle men that do not even understand the Amazon platform. case id: 11053997442

I contacted the managing director multiple times and I when I finally received a reply from the escalations team they also told me appeal through the account health dashboard and provided a fake case id so I could not reply. It is impossible to speak to a human that actually has power to fix this.

My small business has now gone from selling £80,000 a month to £0 because of this. I cannot confidently list new products and have not listed anything since January when this happened as I am scared my offers will be removed and I'll have to go through this for every ASIN. So I have effectively been shut down until I can remove these violations.

The account health team do not understand the impact this has had on my business and say things like "This hasn't impacted your account health score so you can continue selling on Amazon". They fail to recognise that my account health has dropped to 212 as I am not longer selling anything.

Can somebody please help me with this. I do not know where to go from here. I have been holding £40,000 worth of stock since January.

Internal reviews keep being raised but they do not provide any meaningful feedback and take months.

The ASINs in question are:

B0BS752V5R - removed 25th Jan. Price at time of removal: £118

B08FRJBSHQ - removed 21st Jan. Price at time of removal: £655

B0BQRTQ1XK - removed 20th Jan. Price at time of removal: £155

My store name is UK Deals *Next day Delivery*. If you look on the Keepa graph you can clearly see evidence that my price was not violating Amazon's fair pricing policy and other sellers (including Amazon) have been allowed to continue selling at a higher price.

This is anti competitive and completely illegal under UK law.

You can also see my pricing in the attached screenshots.

I have not done ANYTHING wrong and my business has been shut down for 3 months.

Somebody please help.

I want to sell my EU power strips on Amazon UK for customers that travel overseas and want a good power strip to take with them.

I tried listing before but it was removed as a product violation as the product does not have a UK plug or a UK adaptor with it.

This product is not intended for use in the UK, and it cannot be used in the UK. I made this clear in the listing but it was still removed by your team.

Surely it must be possible to list products designed for traveler's to take to the EU with them?! Its obvious from the product photos that this is not for use in the UK as it has EU sockets and an EU plug on it.

Amazon doesn't know its own policies. Today, we and other sellers received VTR warning emails in France, Germany, Spain, and Italy.

The policy clearly states 'You must maintain a 95% VTR for the following seller-fulfilled shipments:

Cross-border shipments above €20: Shipments to and from the UK, Germany, Spain, Italy, Netherlands, Portugal, Poland, Austria, or Sweden that have an order value above €20 (including shipping charges, excluding VAT).

Today received warning emails for all categories for invalid tracking on orders below €20 Euros. It's madness with Seller Performance not understanding Amazon's own policies. We have raised this with seller support twice this year to get standard replies stating the policy above.

Why are Amazon not measuring cross-border VTR to their own policies on orders under €20?

I've sold a bundle of items on another platform to an InPost locker. One of the products I've sent in to FBA so I need to get one of them back.

What's the cheapest and best way to get one of them back to me? Create a removal order for 1 item or create a fulfilment order to my address?

Hello,

I started my Amazon account using an existing company I have to see if I would be accepted to sell on Amazon first. I then opened another company specifically for the Amazon business. I reached out to Seller Support and asked for their permission to update my account details with the new company's details. They advised that I can only do it via account transfer into the new legal entity, they even shared the link to it.

I initiated the process but everything stopped at once, even before I entered the new company's details. I am now unable to proceed further, or go backwords. I cannot access my account or my inventory, The only thing I can see is "invalid Charge Method" message, and when I click on it, it takes me to an Error message.

I reached out to the support team, they are now saying that they cannot find my account using the email I provided. That is the only email associated with my account and the only email I ever used for the account. It is been a week now and I am struggling to solve the issue. Any advice would be much appreciated. Is there any contact number, or complaint procedure to escalate this issue?? Thank you

We have just had an A-Z granted in favour of the buyer. The buyer cited the reason for not being delivered, but clear photographic evidence provided by DPD shows delivered. I am at a loss for words as to why Amazon refund the buyer without looking at the tracking. DPD is certainly one of the better carriers for viewing delivery and tracking information. On appeal, at this moment we are advised that Amazon have upheld their decision as we did not provide sufficient evidence!

We provided a written summary of events and screenshots of full buyer messaging, photographic proof of delivery and an email between us and DPD confirming the delivery was correct.

If anyone at AMAZON is viewing this, please reach out to us. I seriously feel quite stressed when we act correctly and get treated like this, not just from the buyer but also by Amazon.

I have recently decided to give Amazon another go and Amazon is still Amazon. I listed a storage container for AAA batteries that I designed and make myself in the handmade section. I am then accused of violating the trademark of a company called 'AAA products'.

I then get this response;

Hello from Amazon Selling Partner Support,

Thank you for reaching out. We are here to assist you with your case.

We can understand that you have requested regarding the ASIN re instatement issue .

We do acknowledge that you are facing issue regarding your recently removed listing for B0F6NQ51KY, B0F6NT9V63, B0F6NS7TP7, B0F6NPGGNH and B0F6NSH39C.

During your application review, we found your product may not be compliant with Amazon Intellectual Property policies and currently has the brand name as “Generic” and **AAA PRODUCTS ** products can only be listed by authorized licensed sellers. After a review, we've determined that we will not be reinstating the removed listings, as the brand on the ASIN cannot be updated. We consider all factors of a product while reviewing policy compliance. If you choose to re-brand a product, you must create a new product rather than updating an existing product.

I have tried twice to show them that this is my own product and has nothing to do with 'AAA Products' but they just don't listen. 'AAA Products' don't even sell anything remotely close my product. I also have not even used the word product in my entire listing.

How do I find out why they think this? How do I get them to listen to me? Am I just doomed to live in a loop and should give up on trying to sell the product on Amazon? Selling on Amazon is the absolute worst experience of any platform I have ever been on. Every time there is an issue it is looped again and again with no one who will listen.

Case ID:11066551232

@Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP

Some how a parent child relationship has been created via our products we sell on UK ,EU and USA sites. On our UK listing some of our products have been linked together ..although one of our most popular colours has been linked to our foreign inventory so is double the price. listing details and images are also missing. I have emailed via a case 10+ times and keep getting generic amazon responses totally unrelated to the issue..i.e. how to create a listing, holiday mode and the obvious steps to update a variation family. Which obviously i would easily do if i had access to the parent sku! chat and phone options have been unavailable for days saying no one is available. would just love an actual amazon human to read and help assist with my issue.

So on the 22nd of April i switched to a professional acc as i want to increase my inventory and take it amazon more seriously. I got hit with a section 3 notice for no reason. My account is healthy also. i was told to submit identity documents on the 22nd. It has currently been more than 7 days and i have had no response from amazon about the submission of the identity docs. I even rang customer service and they told me to wait a couple more days (on the 22nd) . Can anyone help me please