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Hi sellers!

Have you been thinking about attending Accelerate this year?

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Register now to save $100

Have questions? Drop them below, we’re here to help.

For those who've attended before - what's your favorite spot in Seattle to visit during your downtime? Would love to hear who else is planning to attend, and if anyone has Seattle recommendations to share with fellow sellers.

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Amazon is holding my music inventory hostage
by Seller_TmD6G2Yalz5sk
Amazon replied

It’s says Poor FBM Performance in my performance health for shipping with tracking. Funny thing it’s at %100. How can I do better? lol.

Anyway I di the appeal process and talking to customer service and they said it would be fixed soon. I started the process on July 11th and as of July 13 at 12:27 pm still all music inventory is inactive. Do I need to contact them again or is this happening to lots of sellers and just need to be patient?

Thanks, Gary

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I'm reaching out regarding a critical issue that has severely impacted my business operations and remains unresolved despite repeated follow-ups. ​​

Issue Summary​​: ​​

  • ASIN​​: B0DJ52KNDS
  • ​​Affected Inventory​​: 880 units
  • Current Status​​: Stuck in "FC Processing/Reserved" for ​​over 2 months​​
  • ​​Impact​​: Unable to create removal orders.
  • ​​Case ID​​: 17709611731(Opened in May 2024, no resolution yet)

​​Steps Taken​​:

Contacted Seller Support multiple times—each response states the case was "escalated internally," but no solution provided.Attempted to resolve via Inventory Planning, Shipping Queue, and other backend tools, but the system still blocks actions.

Request to Amazon​​:

  • Investigate the root cause (e.g., lost inventory, system glitch) and provide a clear update.
  • ​​Release the inventory​​ (make it sellable/removable) ​​or confirm reimbursement eligibility​​.

Thank you for your urgent attention.

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Hi Amazon Support & Seller Community,

I’m experiencing a serious issue that many other sellers are also facing — after submitting identity verification, the account gets deactivated, but the process never completes, and access to Seller Support is completely removed.

I received a performance notification on July 7th regarding verification. However, when I click the link, it keeps showing the same message:

❝We have completed our review... further checks ongoing...❞

This message has been stuck for over 13 days. I haven’t received any email, update, or response. All support options are disabled in Seller Central — I cannot create a case, chat, or call support.

I, along with several other sellers, am ready to complete verification again — but we need an official response and a clear path forward.

Please escalate this issue and provide a timely resolution for all affected sellers. @Seller_pqdL1AXPOg9BI

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Dear Amazon Seller Community and Support Team,

I am reaching out to seek urgent guidance and assistance regarding an ongoing issue that remains unresolved since June 23, 2025.

Recently, my account was impacted by an over-limit (Capacity Monitor) situation for FBA restock, which has now triggered restrictions and potential charges. However, I want to clarify that this shipment was not created manually by me or through any add-on replenishment. It was automatically generated by Amazon’s own Auto-Replenishment system, which incorrectly assigned inventory quantities that exceeded my allowed storage limits, since I have my AWD inventory on "Auto-Replenish", but I never thought Amazon would send units that would trigger exceeding the capacity monitor limit!

Despite raising this matter with Seller Support, I continue to receive generic responses stating that the shipment exceeds the allowed volume. This does not address the fundamental issue: the overage was not caused by any action on my part, but by Amazon’s automated system. I believe it is unjust for me to bear the consequences of a system-generated error.

I have been patient and cooperative while waiting for a resolution, but after more than three weeks, there has been no meaningful investigation or accountability. I am now left with imposed limits and the risk of being financially penalized for something entirely outside my control.

I respectfully request the following:

Immediate escalation of this case to the appropriate internal technical and policy teams.

Full investigation into how Amazon’s Auto-Replenishment system bypassed the restock limit.

Immediate removal of any over-limit charges or restrictions caused by this error.

Clear preventive measures to ensure this does not happen again to my account or others.

If any other sellers have experienced similar issues, I kindly invite your input and support in bringing attention to this matter. Transparency and fairness are critical to the success of all selling partners.

Thank you for taking the time to review this post. I genuinely hope the community and Amazon representatives can assist in ensuring a fair resolution.

Sincerely,

Omar A

Case ID: 17973122141

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The Amazon ungating is so inconsistent and frustrating. I have submitted numerous different invoices from a legit supplier who are literally listed on the the manufacturers/brands website as an authorized distributor. My supplier has been in business for 30+ years buying directly from the brand and is licensed to wholesale to people such as myself. I have an LOA from my supplier which I have provided. My invoices all meet or exceed Amazon requirements showing quantity, product id, UPC, letter head of supplier, address, phone number, email, fax, purchased within the last month etc. I don't even redact pricing because I have nothing to hide! I have had my supplier send me different invoice formats to submit and still denied. I have asked to escalate the issue and it has been denied. There is no hope selling this brand on Amazon so I have to move the products to competitor platforms which are willing to work with me. The worst part is, majority of my ungating for other brands have been with the same supplier and I have had no issues till now. My supplier literally has a team dedicated to answering Amazon's calls/emails that verify the legitimacy of the products and quantities ordered but Amazon has never reached out to even verify. I literally have sent proof of products purchased of over 400 units of a specific brand and still denied.

If anyone can help it would be appreciated. I have numerous cases but the most recent are case id: 18109145341 or 18109331141 or 18093457341 or 18062630451 or 17604774381

I hope not one else has been dealing with this as well.

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Long story short Amazon is telling us we are selling a product which belongs to a brand which is prohibited, we have all documentation including live pictures, live video, manufacturer invoices, LAB TESTING and etc proving that it is not but we can't get the item reinstated. We have been going in circles for weeks and can't get a straight answer as to what the problem is and what we need to provide. We have a case ID which is 17940849891 but our last communication with account health support they directed us to contact the email pars-rp-core-sellerappeals-transfer@amazon.com as we had multiple attachments which we did, this was my last appeal which was denied:

Hello and thank you for your time and help, we were provided this email address by a very helpful Account Health Support associate by the name of Shawana C. We have tried for weeks to clear up a misunderstanding in that Amazon has assumed we are selling a product which belongs to a set of prohibited brand names, prohibited for containing undeclared drug ingredients.

The product we sell has no relation whatsoever to these brand names, we have this product custom manufactured specifically so that it has no relation to these brand names and complies with Amazon policy. We have submitted multiple documents in order to prove this but after speaking with Shawana she was kind enough to deeply investigate and it appears that Amazon believes that our documentation is not genuine. Shawana instructed us to provide the following documentation in order to resolve the issue:

--Resubmit live photos

Please see the live photos attached of all sides of the product including the back of the product which states that it was manufactured for our company. Please also see the design spec layout from our manufacturer, the product as packaged for shipment as well as a LIVE VIDEO of the product showing all sides and proving that it is not of the prohibited brand names which can be found at the following link (it was too large to attach):

(LINK TO VIDEO)

--Testing documentation (notarized)

We have attached the accredited lab testing for the product showing the absence of the undeclared drug ingredients as required by Amazon showing Sildenafil and Tadalafil as "ND" NOT DETECTED. In addition, I have attached a notarized version of the lab testing with a signed note from the lab administrator stating that the testing is true and accurate as well the screenshot of the email which contained the notarized results from the lab. I have also attached a screenshot of the testing with a date and time stamp, a screenshot of the testing results in our lab portal, the invoice for the lab testing, our payment for the lab testing and screenshot of the lab website with contact information. The lab is willing to provide any documentation Amazon requires in order to prove and authenticate the lab testing for this product.

--Ingredients list

Please see the attached live photo of the product showing the full ingredients list.

--An explanation as to why the item was listed under generic

We listed this product as “generic” instead of under our brand registered name because our brand had yet to be registered on Amazon when the listing was created. Also under my understanding of Amazon policy just because our company has it manufactured does not necessarily mean that it is our brand. It would have benefitted us greatly if we had just done what other sellers do and list it under our name even if it is not, we would have had greater control over the product and from my understanding much of this would not have been an issue. In fact we tried more than once to have the brand name corrected while it was still active but were denied, we were told it was not an option to change the brand name on an existing product. If we were wrong in this and it should have been listed under our brand registered name then please by all means correct the brand on the listing. It would benefit us greatly if that were the case.

--Information concerning brand ownership (Invoices from manufacturer)

Please see attached our manufacturers invoice for the product as well as the credit card transaction for payment to the manufacturer.

We can provide any documentation or proof that Amazon requires to show that the product we are offering for sale is not of a prohibited brand name and it does not contain undeclared drug ingredients. The ironic part in all of this is that we have had multiple customer complaints that our product “doesn’t work” because in fact our product IS NOT one of the prohibited brand names and it DOES NOT contain undeclared drug ingredients. This is the reply we provide to our customers which you can see in our Amazon messages to buyers:

“Hi thanks for writing, there are multiple variations of this product on the market. The one we offer is a natural food health product it does not contain any illicit undeclared drug ingredients as many of the others do, that is specifically why we sell it on Amazon and not the other variations. Everyone reacts differently to it just like any other health product.”

Our product is simply a natural health food product, it is incredibly ironic and frustrating to have the product removed by Amazon when our chief complaint from customers is that it is not an illicit product as they have purchased from other sources on Amazon. We believe that we have done everything correctly here and we will do whatever it takes to prove to Amazon that we are selling a legitimate unrestricted product.

Again thank you sincerely for your time help, any further information we can provide or anything we can clarify is no issue at all and we would be happy to do so.

I was shocked when this was denied and denied quickly with just the same boilerplate response that we received in the first place. We desperately need help with this, we can provide any and all documentation Amazon requires to prove our product has no affiliation with any other prohibited brands. I have spoken with account health support more times I can remember and have submitted everything they have asked for in multiple ways and formats.

I am a complete loss here as to what to do next, there are multiple other sellers who sell similar products and have been selling them for years with hundreds if not thousands of reviews. Whatever they did to prove to Amazon that their product complies with policy we can do the same, we just need someone to tell us what the problem is and what Amazon needs to see from us.

Can anyone help?

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Return fee for magazine with no Return Request
by Seller_8cIsVssvO29X6
Amazon replied

Why would Amazon charge me a return shipping fee of $4.31 for a magazine I sold three months ago that shows no signs of being returned - and no Return Request?

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I bought a product on Amazon as a customer. Realized I didn't need it after I opened it. Within 5 clicks I was able to return the item at my local Whole Foods. Dropped it off with two scans and they wrapped it in a poly bag so no items get lost, and done. Perfect customer service.

Flip over to the Amazon Seller side of the house. I had a listing taken down without warning or ability to change 1 WORD (antibacterial). Had the my listing removed for over 5 days. Lost potential sales. Had to go through 3 Case Tickets, 1 Forum post, several chat sessions, and while I was able to get my listing removed, Amazon has yet to refund me for the Vine reviews that those orders were not able to write while the page was down.

My ask was simple. Credit my account $75 so that I don't have to pay the Vine fee for enrollment 3-4. That should be as easy as 5 clicks to return an item on the consumer side. At a maximum, pay for the cost of fulfilling the 2 orders again.

Why is it so easy to deal with support and get refunds on the consumer side, but next to impossible on the Seller Side?

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Hello,

I am reaching out for assistance regarding the following issue:

Amazon automatically canceled order 111-2529225-1093833, but the item had already been shipped before the cancellation. I did not cancel the order myself — the shipment was confirmed, and the package is currently in transit/has already been delivered.

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