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UK seller account deactivated due to using harsh language with customer service. It should have been used i understand. I was pushing my employee to why issue not been resolved yet. He came under pressure and used harsh language.

I have submitted 6th action plan and they reject with standard reply. First i wrote brief plan. Later i started adding up details and by 5th plan it was lengthy document. Basically same facts stretched over few pages . Then i called customer service and she asked me to write a brief plan with different heads . I did and it was rejected again today.

It all started from a blocked listing. Amazon customer service team was asking to edit listing. We did all but no success. We did all we could to fix listing. Amazon support was sending same copy paste reply. No help for sellers from technical team. They always send standard reply from no-reply email so we cannot start two way communication.

UK seller account deactivated due to using harsh language with customer service. It should NOT have been used i understand. I was pushing my employee to why issue not been resolved yet. He came under pressure and used harsh language.

I have submitted 6th action plan and they reject with standard reply. First i wrote brief plan. Later i started adding up details and by 5th plan it was lengthy document. Basically same facts stretched over few pages . Then i called customer service and she asked me to write a brief plan with different heads . I did and it was rejected again today.

It all started from a blocked listing. Amazon customer service team was asking to edit listing. We did all but no success. We did all we could to fix listing. Amazon support was sending same copy paste reply. No help for sellers from technical team. They always send standard reply from no-reply email so we cannot start two way communication.

Amazon deactivated my account and wont accept my invoice when they accepted the invoice before.

In March, I advised Amazon to update the product image as Shiseido and Fino had parted ways, but my suggestion was not taken into account. As a result, customers were confused and complained, thinking the product was fake. However, Amazon has since created a separate listing with the correct product image, and the complaints have stopped.

Initially, Amazon accepted my invoice without issue, but now they have deactivated my account and are no longer accepting it. I find this situation unfair and confusing. The reinstatement of my listing had reassured me that my supplier was legitimate, and now I’m left in a difficult position without clear reasoning from Amazon. This feels inconsistent, and I’m hoping to get some clarity on the matter.

I sent the below on via the 'help' section

Subject:** Request for Reinstatement of Account – ASIN B00JF5BTF6

Dear Amazon Account Health Team,

I hope this message finds you well. I am writing to express my concern and confusion regarding the deactivation of my account due to ASIN B00JF5BTF6.

This ASIN has not been part of my inventory or sales for over four months. To provide a clear timeline of events:

1. On March 21, I was restricted from selling this ASIN. I promptly submitted invoices from my trusted wholesaler on March 24, along with an explanation clarifying that the product is genuine. The explanation addressed potential customer confusion due to a branding update—where Fino and Shiseido had parted ways.

2. Following this, my account was reinstated by Amazon. The approval not only reaffirmed my belief that my products were authentic but also strengthened my trust in my supplier.

3. Encouraged by Amazon’s validation, I continued sourcing from this supplier and selling the product. However, in August, I received a single complaint of inauthenticity. Despite having had my invoices approved earlier, this time Amazon did not accept the same supplier’s documentation.

4. To ensure compliance and avoid further complications, I immediately ceased all sales of this ASIN and refrained from sending any related inventory. Since August, I have not been associated with ASIN B00JF5BTF6 in any way.

Since that time, I have continued selling other items, consistently adhering to Amazon’s authenticity policies by sourcing from trusted wholesalers and submitting invoices whenever required.

Given the above timeline and my complete disassociation with ASIN B00JF5BTF6 since August, I believe my account's deactivation for this ASIN must be a mistake. This business is incredibly important to me, and I take Amazon’s policies on authenticity and customer trust very seriously.

To support this appeal, I will attach all relevant emails and correspondence pertaining to this case.

I respectfully request a review of my account and the situation surrounding this ASIN. Please let me know if any further documentation is needed to resolve this matter and have my account reinstated.

the notification is :

Hello,

Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.

Why is this happening?

We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages

-- "Amazon Anti-Counterfeiting Policy":

https://sellercentral-europe.amazon.com/gp/help/201165970

-- "Policies and Agreements":

https://sellercentral-europe.amazon.com/gp/help/521

-- "Amazon Services Business Solutions Agreement":

https://sellercentral-europe.amazon.com/gp/help/201190440

How do I reactivate my account?

To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.

https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq

What happens if I do not submit the required information?

If we do not receive the requested information your account will remain deactivated.

We're here to help

If you have questions about this policy or your account, contact us:

https://sellercentral-europe.amazon.com/cu/contact-us

You can get help submitting your appeal in Seller Central Help:

https://sellercentral-europe.amazon.com/gp/help/200370560

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq

The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-------------------------------------

ASIN: |B00JF5BTF6|

Brand: |SHISEIDO|

-------------------------------------

Sincerely, Merchant Review Team, Amazon.co.uk

I've been sending packages since last year via UPS parcel collection service as many of us do. On the 7th of January, I delivered two boxes as usual. After couple of days, I realized that one of the boxes seem like never been received by the UPS. I called the driver to double check if I miss anything and he confirmed that he received two boxes from me. I engaged with customer representatives and they say they cannot give information because your name and your company are not what I see on the system, therefore, I cannot make sure that you are the shipper. I cannot find any contact and now my 500 pounds box gone missing. Has anybody experienced this before?

Hello

I just want to start selling but i dont know how to make from Aliexpress or Alibaba that i sell direct on adress from costumer , i dont know how to make this , i was also trying market products sell on amazon but they dont allow me to post but i did watch some youtube videos but nothing was helpfull to me .... i will be very greatfull that somebody explain me how to do it , i just wish to start i just dont understand how .....

Hello,

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace.

However, overnight, without any warning or notification, since 1 July, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 344.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

Despite opening multiple cases, I have yet to receive any feedback or resolution regarding this matter. The cases indicated that my store's performance is satisfactory, and I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here all my ASIN, because this issue affects ALL of my SKUs , These are a few of the asin I've had problems with:

B0D5XSTCCN

and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

@Seller_XUNeUuvrQDpgP

@Seller_hnDMgUKxMh1V4

@Seller_mIRnuhdx7l5sN

@Seller_TSXM2A5nxWSuH

Thank you!

I requested to change my bank account on the 12 December. As far as I'm aware I did everything that was required, but as of today (17 Jan) I still have 'awaiting verification'. On top of that another issue appeared - I apparently selected the wrong legal entity as part of the account verification (I seem to remember making sure that I put in the correct legal entity but heyho, manybe I'm wrong). When I try to update this, I get an error page which means I can't make any changes until the other issue (the bank account) is verified. This means I'm completely stuck in a vicious circle. I've contacted support and eventually I got a reply yesterday to say that this query has been sent to the internal team but I've not heard anything since. I realise that I'm a very small fish in a very large pond, but a simple email from that team, to say that they are looking into the matter would be nice. Seriously considering closing the account altogether now. If anyone from Amazon is reading this and you think you can help, it's case number 10708670802.

Hi, I've noticed a change in my handling and shipping times, for example. A buyer purchases an item on Thursday, the 16th, at 20.21, the ship-by date is showing as Friday, the 17th :-0

Has anyone else experienced similar, and do you know why this could be, please?

Hello All,

So i am one of those who have used stylevana to source items. Yep i am currently under a section 3 due to concerns of the authenticity of said items. I have provided all the documentation required to prove supply chain, payments including my own Xero reconciliation from my accountants and still i am deactivated. I sold all of the items and deleted the listing and none of the customers raised an issue.

All i want to do is get back to selling and build my business. Clearly i wont be using stylevana again. Has anyone managed to resolve a stylevana issue?

Cheers,

Dan