I am new to amazon and trying to build my brand and have tried to all my possible best to keep my account above board. I have my brand registered under amazon brand registry. I received this email below and now my account health has tanked with risk of deactivation. I genuinely do not know what I have done wrong and I do not want my account to be deactivated as I have thousands ties in stock.
Any help will be so much appreciated. i have reached out to seller support, account support but they have not been able to tell me what the issue relates to. I am lost.
We found that you have violated our Seller Code of Conduct policy. If this issue continues, we may deactivate your Amazon seller account.
We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
Why did I receive this message?
We have taken this measure because we observed that you or someone acting on your behalf has requested changes to product images and displays that do not match the product being offered; or has requested a variation for an ASIN that does not match the product offered under the current ASIN; or has requested to merge multiple ASINs that do not match the products being offered in the original ASIN.
https://sellercentral-europe.amazon.com/gp/help/1801
How do I address this issue?
To remove this warning, go to your “Account Health” page, click “Appeal” next to the warning, and follow the on-screen instructions:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap
What happens if I do not submit the required information?
If we do not receive the required information, the warning will continue to impact your Account Health Rating for 180 days following the date on which it was posted to your account. If this issue continues, we may deactivate your Amazon seller account. Deleting your listing on this ASIN is not sufficient to address the violation and will not result in its removal from your Account Health page. To learn more about Account Health Rating, go to “Account Health Rating program policy”:
https://sellercentral-europe.amazon.com/gp/help/G200205250
Has this message been sent in error?
If you believe there has been an error, submit an explanation through your “Account Health” page:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap
Click “Appeal” next to the policy warning and following the instructions provided. Your explanation should include evidence that demonstrates your account did not violate our Seller Code of Conduct policies.
We’re here to help.
If you have questions about this policy, contact us:
https://sellercentral-europe.amazon.com/cu/contact-us
Amazon.co.ukSincerely,
Seller Performance Team
Amazon.co.uk
@Seller_QYS7Alex1XIw4
Pinned by community manager