@Julia_Amazon @Spencer_Amazon @Sarah_Amzn @Simon_Amazon
About a month ago we made minor changes to some of our title listings, some of our best sellers for several years - essentially we shortened them to comply with title lengths. We own the brand, we do not have resellers etc and they are 100% unique on the platform. We only sell these items on our own webstore and Amazon.
Within hours we had several listings flagged up as deactivated due to policy violations.
Knowing that the bots can be easily confused, I raised an appeal for these obvious false red flags and hoped for a speedy resolution.
That's when it all started to go wrong and descended into a continuous circle of madness.
Seller support merely cut and paste a irrelevant reason for the deactivation and did not assess or consider possibility of error or the wrong/irrelevant rules being applied. To make matters worse, seller support even referred to a non existing policy warning in the account health section as a "possible reason". The appeal case is now very long, confusing due to different contradicting replies from seller support and new replies from them being merely cut and paste replies based on previous inadequate replies.
The listings that are deactivated are child variants, bizarrely the other variants are still active and show on Amazon.
For what I consider such a simple false red flag deactivation of listings, this has taken far too long and I have used up too much time & energy to get nowhere. It's been said before...seller support are frustratingly very poor and in need of obvious training.
What is my next step ?
All help appreciated, as of now I am slowly going insane.