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Has anyone else had a message written like this?

"I need this item delivered by Friday 16th May 2025 at the very latest please. As a consequence of the delays already experienced, I have no alternative option at all. There has been plenty of time to fulfil and deliver the item, or to give me an honest response and sufficient time to find a replacement item."

It's so oddly written. I knew as soon as I started reading it that the customer was trying it on. Sure enough, the item was delivered, and the GPS was right outside his front door. The message reads like it was copied from a scammer's Facebook group or somewhere.

I was just curious if anyone else had received it.

Is there an Amazon Representative here that can help me

Customer opened a return for an order that was no longer required. Amazon issued label and the return never arrived. customer opened an A-Z stating "Different from what I ordered" to get a refund. this was granted and I opened a help case and it was stated that the refund was not funded by me. A few days later I get a new email stating decision made on A-Z refunding the customer from our funds and has impacted ODR. Return never arrived. I spoke to customer service who were useless and said to appeal the A-Z with the return tracking showing its got lost and hey presto they have upheld the decision.

For the past few months I been receiving small FBA fee charges on our account from Amazon Germany and Amazon Spain. We sell UK power adapters so have no dealings with non-UK countries.

I ran an FBA stock report and I see that somehow I've ended up with 10 pieces of stock in Germany, Spain, Italy and Poland. I didn't ask for this as they will never sell there and as a last kick in the teeth Amazon are charging me storage fees for them each month.

Clearly I need to get them back but support are telling me I need to create removal orders. Heaven knows how much this will cost and I don't feel I should be on the hook for it when I never asked for the original transfers.

Amazon recently introduced a new feature called "Managing Sourcing Cost" to handle the reimbursement for inventory that has been damaged or lost in their warehouses. After submitting a claim for sourcing costs, we received rejections. In two instances, Amazon requested proof of documentation. As the manufacturer of our products, we provided invoices, but our claims were denied again. Can anyone advise on the specific documents we should upload to have the sourcing cost approved?

Hi all,

I have been making offers to increase capacity for standard parcel from capacity manager for Germany but so far 5 of my offers have not been accepted. Have you had any offers accepted before? How much should the offer be on average to be accepted?

Thank you

HI ALl

Can anyone please assist/ advise knows how to obtain Compliance Certification and below for the Food Supplemmets ?

Compliance Certification Value for Amazon UK

Regulatory Organization Name

Khush

UK based and we send stock to FR, though have vat numbers in EU4.

I cannot get my head around the fulfilment charges in various countries

Looking at the transaction view in Italy, sometimes Items are charged a fee for EFN fulfilment, other times 'domestic'.

The fact is we send stock only to France. And (alas) these items are not PAN EU (though they were). However. I thought EFN meant stock is kept in 1 country only (the country into which it was delivered).

However, if I am being charge a domestic rate for certain transactions elsewhere, stock must be held in that country (in this case italy) but I have not sent it there.

Logic tells me that Amazon must be moving stock around despitre not being PAN EU

As Shakespeare would have said when face with a similar, albeit Todor, conundrum

'It doth do'est mine head in'.

Has anyone seen this occur before (ie, EFN set up but domestic rates for certain transactions in other countries).

(NB we are VAT registered in EU4 , which means stock can be stored other than FR

Any comments welcome.

Hello @Seller_XUNeUuvrQDpgP @Seller_hnDMgUKxMh1V4 @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr

My issue still hasn’t been resolved. This is the second time I’m sharing my ASINs list. I’ve contacted the seller support team and emailed the managing director, but the problem persists. Their responses have been mostly copy-paste replies. Nearly 90% of my brand’s listings are showing this issue, and they’ve lost their Buy Box privileges without any explanation. Amazon hasn’t sent any notifications or emails about this problem. This has severely impacted my business, including my top-selling FBA products. All these listings are under my own brand. If anyone knows how to resolve this, please let me know.

We lost Buy Box (Featured Offer) on entire FBA & FBM inventory ASINs :- @Seller_XUNeUuvrQDpgP

e.g :- B0C5MZM4M7

B0CR7GZLKT

B0C543HMMR

B0C541ZXX4