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Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
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Recent discussions

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Recent discussions

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New infographic about Single-Use Plastics in Germany in the Seller University
by Seller_z3k8APxGfbQEK

Hello everyone,

We have important new content in Seller University regarding: Single-use Plastics in Germany — Seller Journey.

The Seller Journey outlines the necessary steps to comply with the Single-Use Plastics directive. While the infographic is currently in English, you can find the same information in multiple languages on the help page.

The journey will soon be available in other languages in Seller University.

For further information on Single-Use Plastics in Germany, please refer to our Help Page: EPR Requirements: Single-Use Plastics in Germany.

I hope this helps!

1 vote
0 votes
26 views
1 reply
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Customer not know how to remove negative feedback
by Seller_ZTfD1nNpFFn0R

The customer for order ID 026-0438700-6689912 has agreed to remove her negative feedback and mentioned that she attempted to do so. However, the feedback still appears on my profile, so I believe she may be unsure how to complete the removal process. Could you kindly assist us with this?

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2 views
1 reply
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new chat support times?
by Seller_j27LWMjJoqueo

Chat support is only available for 12 hours daily now?

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3 views
1 reply
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New inactive listings that need approval to sell in the past seven days 2 Listings that require approval Address Issues New inactive listings with potential pricing errors discovered in the past seven days 1 Listings that have potential pricing error
by Seller_jWPpFxXshwSeI

Apparently the health of my account is in danger as I have to address approval to sell a Ladybird book and 2 DVDs. As Amazon states that the products were removed at least three years ago and I don't actually have any recollection of them anyway how can I remove these listings altogether.?

It seems that every time I open my account there is some new conundrum that i can't understand let alone solve !

Thanks.

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3 views
2 replies
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Amazon Charging Less for Royal Mail Labels, Delivery Issues.
by Seller_PbjYuGrla4bxN

Considerable number of orders shipped recently using Royal Mail 1st Class Large Letter service purchased through Amazon has been found not delivered or significantly delayed upon delivery. This has started occurring ever since the latest tariff hike by Royal Mail, however Amazon is still charging the lower price (£2.30) on shipping labels purchased through Amazon and displays the same on labels. The current going rate with Royal Mail is £2.50 for 1st Class Large Letter online shipping labels. Is anyone else facing the same issue lately? Can someone please advise if this delay in delivery is caused because Amazon is charging a lower price than the actual cost owed to Royal Mail?

2 votes
0 votes
828 views
26 replies
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VAT and tax
by Seller_j27LWMjJoqueo

I just sold my first product and looks like Amazon is taking 50% profit before tax and VAT. Is this correct?

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3 views
1 reply
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Listing getting deleted and stranded inventory
by Seller_E83uuzTny2KeZ

Hey forum members.

I've updated a few of our listings this evening with a couple new pictures, refreshed the bullet point information and matched our A+ content with the bullet points for consistency across the product listing.

After doing 4 or 5 listings, all of them were deleted with FBA inventory set to stranded. I did not delete any listings or break any rules in regards to policy, it seems very odd that after updating pictures all listings got deleted.

Any idea why this might have happened or the best way to reinstate the listings so that I don't have to pull all the stock out of FBA warehouse and remake 5 new listings with new EAN numbers?

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0 votes
18 views
8 replies
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A2X and LinkMyBooks?
by Seller_b11h3MR4zGx1G

How many of you are using A2X or LinkMyBooks for sending data to Xero and subsequently generating VAT Returns with that sales/expenses data. What is your experience with their software?

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4 replies
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Display videos across related product detail pages
by News_Amazon

You can now share video content across detail pages of product variations, like different sizes and colors, with a quick hassle-free process.

Videos can provide customers with more information about your products and their variations such as size, color and packaging. Adding video content to product detail pages can increase customers’ confidence about their purchase decision.

To display your video content across related product detail pages, go to Upload and Manage Videos under "Catalogue" and select "Upload video" on the right side of the page.

Go to "Upload and Manage Video" and the follow these steps:

  • Enter a "Title" for your video.
  • Enter ASIN in the "ASINs" text box.
  • Enable "Include ASINs’ product variations" to share your video content across related product variation detail pages.

It can take up to three days for videos to appear across your related product detail pages.

For more information about how to extend video content across product variation detail pages, go to Manage product videos FAQ.

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My Germany account was deactivated due to lack of VAT number
by Seller_juvzSixLkghc9

Please help. I recently uploaded the VAT number on Oct 11st and at verified status. I clicked "reactivate my account", but there is no access to do it now. What should i do? How can i reactivate my account? Please help @Seller_tPuc6hN2qQgcr@Seller_06JS7friV1yzw

CASE ID: 10503026492, 10505564082

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0 votes
2 views
0 replies
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Its goodgye and good luck to all after 14 years
by Seller_yAo12UfAg6lho

Trading on Amazon for a long time and at one point turning over circa £750k pa but due to payment changes and margin erosion we are leaving. Amazon are buying from the same suppliers and wholesalers as we are and due to all the undercutting and negative margin sales by Amazon we have pulled the account. Its a real shame as its been good most of the time (as you know dealing with Amazon generally and seller support is often a challenge) but off to concentrate on new opportunities. Best of luck all.

82 votes
2 votes
2.3K views
21 replies
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