Hi everyone, here is what happened:

First, I am not seeking any help or requesting feedback removal the feedback has already been removed by Amazon.

I just wanted to share my experience and hear if any of you have had similar cases, and how they ended. Also i would like to confirm we didn't sent expired item. This guy just try some tricks to get some refund.

Down below, you'll see the bold messages from the customer; the rest are my responses.

Hi I have received these today however I have received 2 kiwi strawberry ones when it should be 1 and also only 1 fruit punch when it should be 2 boxes. Also I have received Gatorade zero grape instead of glacier ice, which is discustojg. Also to make matters worse it is out of date 29 apr 25. Please could I get some compensation for this I’m not happy at all and if anything I would like a full refund please. See pics provided. Many thanks.

Dear Steven,

Thank you for getting in touch. I'm very sorry to hear about the issues with your recent order, and I completely understand how disappointing this must be.

To receive a full refund for the incorrect and expired items, you’ll need to return them to us. Please ensure the boxes remain unopened, as returns for consumable products can only be accepted if they are sealed and unused.

To start the return process, please follow these steps on your Amazon account:

1. Go to "Your Orders."

2. Locate the relevant order and select "Return or Replace Items."

3. Follow the on-screen instructions to complete your return request.

We truly apologize for the inconvenience this has caused and appreciate your understanding. Once the return is received, your refund will be processed promptly.

If you need any help with the return process, feel free to let us know.

Warm regards,

I cannot send them back I’m going to the states and I was using these for then. I need to use what I’ve got but obviously they are out of date and the flavour is not good and glacier ice is missing and replaced by some zero ones. I need to use what I’ve got but the price is high for what I’ve got and I’m not happy. This needs sorting and something doing without a return.

Also I have 2 kiwi strawberry ones and should only be 1 and only 1 fruit punch and should be 2

Dear Steven,

Thank you for your reply. I completely understand your frustration, especially given the timing of your trip and the condition of the items received.

Please rest assured, we never knowingly sell expired products. It appears this may have been a fulfillment error, and we will be taking this up with our supplier to ensure it doesn’t happen again. However, in order for us to raise this issue and recover the cost on our end, we do need the item returned.

Amazon's policy requires that items be returned in order for a full refund to be issued. Without a return, unfortunately, we’re unable to process any refund or compensation.

I understand this may not be the resolution you were hoping for, and I truly apologize for the inconvenience. If you're able to return the product, please initiate the return through your Amazon account as previously advised.

We appreciate your understanding and hope to resolve this for you as smoothly as possible.

Kind regards,

Yes I have grape zero instead of glacier freeze, which are out of date. 1 fruit punch and 2 kiwi strawberry. So I have 1 kiwi strawberry instead of strawberry raspberry, not 2 fruit punches my mistake. This rider is not right and I will be leaving negative feedback regarding this.

Hi Steven,

You are attempting to blackmail us by demanding a partial refund and threatening negative feedback. As we have already informed you, you are welcome to return the item for a full refund.

Please be aware that this kind of behaviour is considered feedback abuse and is not permitted on Amazon. If you proceed in this manner, we will have no choice but to report your actions to Amazon.

Best regards,

How am I blackmailing you if it is correct. I don’t want anyone else having this issue which they will do I could go ahead and order the item again and guess what I would receive the same items again. I’ve explained why I can’t send them back so you should understand this. I have contacted Amazon by phone and they have told me I can put a claim in on the 24th June, which I will be doing. Also I have been explained too that I can put a review whenever I like.

Dear Steven,

Thank you for your message. We understand that receiving incorrect or unsatisfactory items can be frustrating and we sincerely regret the inconvenience this has caused.

As humans, mistakes can occasionally happen but we are always here to assist and resolve any issues fairly and promptly. From the beginning we’ve offered a resolution in line with Amazon’s return and refund policies which require items to be returned in order to process a refund.

However, when compensation is requested while explicitly refusing to return the items and especially when followed by the threat of leaving negative feedback this behavior falls under feedback extortion which is not allowed on the Amazon platform.

We understand you have already opened a return request which is the correct step forward. Once the return is received your refund will be processed in accordance with Amazon policy.

Thank you for your understanding.

Kind regards

It’s not good enough receiving expired goods and different flavours to what were pictured. These are expensive and to me a lot of money, I bought for a trip. I didn’t mean it to come across like that as it is true though what has happened, and before leaving I have checked with Amazon and they said it is fine to leave feedback for the customer if you are not happy with the experience. I am ever so sorry if this has caused you inconvenience, but it has also caused me inconvenience too.

Dear Steven,

Thank you for your response and for clarifying your position. We truly understand that this situation has caused inconvenience, especially as these items were intended for your trip. We also appreciate your apology.

However, may I kindly ask if you mentioned to Amazon that you requested compensation while refusing to return the items, and that you stated you would leave negative feedback if we didn’t provide it? If this full context is shared, Amazon would confirm that such actions are not allowed on the platform, as they go against their feedback and communication policies.

That said, we are genuinely here to help and don’t want you to feel disappointed right before your trip. To make this easier for you, please keep one pack whichever is your favorite and return the rest. Once we receive the return, we will issue a full refund for the order.

We ask this because we need the returned items to speak with our supplier and provide evidence of what occurred. Your cooperation is truly appreciated.

Wishing you a smooth and enjoyable trip.

Kind regards

Well I will be taking the 12 with me and not the grape zero as I don’t consume things out of date. So I would only be happy send back the grape one as that’s useless to me. I am disappointed I haven’t received the correct flavours as I was wanting to try the strawberry raspberry ones and glacier freeze. Really upset about this.

Also the quantity is wrong, such as kiwi strawberry, I’m ordering on Amazon and expecting what is in picture and it’s completely different to what I’ve got and I’m so disappointed and feel inconvenienced. I would of been purchasing more in the future too I’m so sad with this

Dear Steven,

As feedback has now been left, we require the full item returned in its original, unopened condition to process a refund. This is necessary for our claim with the supplier.

Please complete the return via your Amazon account. Once received, we will issue your full refund.

Kind regards

Feedback can always be removed u know. Il leave it with you let me know. As I say I would be a return customer for these.

And I will give you another chance, but first this needs to be sorted to my expectation and the inconvience that has been caused.

I appreciated your offer which was given however it doesn’t work for me at this time

Dear Steven,

Let us be very clear we do not and will not negotiate with anyone who uses threats or feedback as leverage for compensation. This behavior is unacceptable and a direct violation of Amazon’s policies. We are now reporting this conduct to Amazon for review.

As stated, once we receive the full item back in its original, unopened condition, we will process your full refund in accordance with Amazon’s return policy. If the item is opened or incomplete, we reserve the right to decline the refund.

This matter will now proceed strictly by the rules.

Kind regards

Your feedback has been removed by amazon and you been reported

Well it just goes to show what a shambles the platform is then doesn’t it, if they can support this type of thing. Hope you have many more support customers and people experience the same as me, why I was bothered before by this happening I do not know. I wish to have no further communication from yourself, and any other communication beneath this line I will be taking legal action against yourself, and no I will not be involving Amazon, because they have proved whose side they are on, I’m glad you have had your negative feedback removed. It will all catch up with you one day though on this selling platform and Amazon won’t bail you out of it. Like I said, beneath this line and your in big trouble with my legal representatives. You’re a disgrace to the Amazon platform.

Dear Steven,

We take your comments and threats very seriously.

As previously explained, mistakes can occasionally happen in any business. We acknowledged that and offered a clear resolution in line with Amazon's global return policy which is a full refund upon return of the item in its original unopened condition. This is standard practice worldwide and ensures fairness for all parties involved.

What you have chosen to do instead by escalating the matter with threats, refusals, and personal insults is unacceptable and in direct violation of Amazon’s communication policies. You should consider your own conduct in this situation before placing blame.

Legally and ethically we have acted within all Amazon rules and applicable laws. We owe you nothing beyond what policy allows and your attempt to intimidate or threaten us will not change that. Your accusations have no legal basis and your threats of legal action have been noted.

We are closing all further communication on this matter. You are still welcome to return the item unopened for a full refund as per Amazon’s policy. Beyond that there is nothing more to discuss.

Kind regards