Amazon mistakenly marked our products as adult items and search results have been banned.

This product has nothing to do with adult content at all. I have contacted the seller for support, and they acknowledged misclassification and committed to reclassification.

However, it has been 120 hours now, and without any change, our products are still not searched normally, and this delay has greatly affected my sales.

What should I do to solve this problem? Who can help?

ID 18008842441

We’ve been suspended since October 2024 over a supposed violation of Amazon’s Drop Shipping Policy.

A violation that quite simply doesn’t apply to us. We do not dropship.

Every single one of our orders is fulfilled through FBM directly from our own warehouse, and we’ve submitted invoices for proof of inventory for the items they claim to be in violation.

Amazon is withholding $50,000!!!!

We have now submitted multiple Plans of Action, detailed SOPs, comprehensive documentation, and new supporting evidence countless times, only to receive the same generic, copy-paste response every single time:

“To speed up the review of your selling account, send the following information…

-- Evidence and an explanation that shows how your account complies with our Drop Shipping Policy and Seller Code of Conduct.

-- If you are facing logistics issues that are affecting proper fulfillment of your orders, send us evidence for the reasons. We will consider the evidence during your review."

We have already submitted everything requested and more! Over and over again. Every submission is carefully documented, and we’ve continued updating it with new information and new invoices. Still, we’re stuck in this absurd loop, receiving zero clarity, no movement, and no meaningful response. It's the blind leading the blind at this point.

To make matters worse, we can no longer even speak to Account Health by phone. We’re forced to go through chat or email, and those agents are completely disconnected from the team actually handling the suspension. They can’t provide updates, insight, or help escalate. It’s a never-ending cycle of frustration with no resolution in sight.

This experience has been nothing short of exhausting and infuriating. All we’re asking for is a fair, human review of the case based on the clear, factual documentation we’ve provided repeatedly. WE HAVE EVERYTHING TO BACK IT UP, BUT ITS BEING REJECTED!

We urgently need real support, not generic replies. I'd appreciate it if a mod could get in touch and help us contact account health via phone!

Merchant token id: A2IH19R0ZH9MM5

Hi, I’m following up on Case ID: 18023846321 regarding ASIN B0BLWBHDJ8 (The Last Leg Football Game).

I received a message saying the ASIN is not eligible for promotion, but I’m not trying to run any promotions. I’m simply requesting that the Adult classification be removed, as it is incorrectly flagged and being suppressed from search results.

This is a party card game intended for general adult audiences/sports fans. It does not contain sexually explicit content or imagery that would warrant an Adult classification per Amazon’s policy.

Please review the classification so the ASIN can appear in relevant search results. Happy to provide more details if needed.

cómo hago para eliminar mi suscripción, me inscrito por error