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Hello,

We are a brand registered vitamin/supplement company and have been selling a particular vitamin on Amazon for the past 7 months without issues. Two days ago we edited the title of the listing in order to provide more detail about the ingredients the product contains. The next morning we found that the product had been automatically flagged as restricted and our listing removed. We have contacted support numerous times about this but they keep closing our cases after they send us the same response each time:

"Unlicensed medicines, prescription only medicines, pharmacy only medicines and GSL (General Sales List) medicines containing aloxiprin, aspirin, paracetamol or ibuprofen are prohibited on Amazon.co.uk"

The product in question does not fall under any of these categories (it is a common vitamin supplement), and is completely compliant with UK regulations (We have the documentation to prove this). Additionally, there are a lot of other products available on Amazon with the exact same ingredients and dosages/strengths which are not restricted, so we would appreciate some clarification as to why our product in particular has been flagged as restricted but all of these other products with identical ingredients and strengths are allowed?

We have taken to the forum because we have tried to go via support so many times but it appears that each time the case is closed without actually being read by support staff - I have been on the phone to support for hours and at times it appeared our issue was about to be resolved (one told me it was an internal error which would be resolved shortly; another told me that they would escalate this to the restricted products team), but after each phone call we received the same automated message and our case was closed.

Please can someone from Amazon respond because this is a product category which strongly relies on repeat purchases so we are losing customers every day that this issue affects us.

Kind Regards

Hi everyone, looking for help on how to cancel my seller account? I opened the account as retailers in Ireland were invited to do so in advance of the launch of amazon.ie. But the new site hasn't launched and I haven't started selling at all, and I'm being charged €48/month. Totally misleading and I would like to cancel it. Any help is much appreciated!

can I ask how many of us are still affected by this? I suspect a lot, I have not been able to disburse since before Christmas

Customer support just send the standard we will get back to you response

I can’t believe I m the only one still still with an issue,

Surely if there is enough of us we could take it further? Press maybe? Last time there was a mess didn’t an MP get involved?

Amazon are a law upon themselves and treat us sellers like rubbish, it’s looking more likely that after 16 years on here this year will be my last as it is a constant battle, luckily I do not rely on Amazon but when I have thousands in my account I cannot disburse it is extremely frustrating and worrying.

They know there is n issue, they must know yet their silence is deafening…….

My Amazon account is 99% SFP and as you would expect 99% of the orders I ship are via the buy shipping process within Amazon. Due to the size and weight of my product all my buy shipping labels are shipped with DPD. Recently I have been made aware of an issue that DPD are having scanning the labels that are produced via the Amazon buy shipping process. I have checked and double checked this issue is with the Amazon labels not my printer or print format. Has anyone else experienced this recently with DPD?

Hi all

I am wondering if any mods can help here as I have been waiting for a brand approval for the Ireland market. I already have approval for the UK market.

The decision date was the 20th dec and it is now 5th Jan so it is well past the decision date.

I have replied now on three occasions to the approval case but am getting no replies from those.

I have also reached out to seller support and unfortunately they are unable to help and either tell me to wait longer or refer me back to the case that is active but as explained this is proving fruitless.

Any help looking into this woud be greatly appreciated.

The support case number is 10612165732

Many thanks

OK so I just had this sent to me

I handed my packages 1.2 days BEFORE promised handling time - Amazon say Room for Improvement (I have a 1 day handling time)

Carriers delivered packages 24.4 days BEFORE promised transit time set (Times set by Amazon not me) Amazon say Large opportunity to do better

What am I doing wrong ???

The Feedback Manager is not working properly to remove the seller feedback which are entirely product reviews, as Amazon's feedback guideline supports.

We received three reviews and they are both about products, not us as a seller. However, the automated feedback manager is never able to detect that and says that they are not violations. Still, the automated messages we are receiving are clearly saying that the feedback can be removed if they are entirely product reviews

This is clearly a issue as others have had same issue

Can you please help me with this? @Sarah_Amzn @Ezra_Amazon @Maja_Amazon @Julia_Amazon @Winston_Amazon @Ash_AMZ @Simon_Amazon @Julia_Amzn @Sakura_Amazon_

I've not been able to receive any disbursements since 13/10/2024 and account level reserve will not go away, has ruined my Q4 sales and made 10-15 cases with no resolution

So many of our expensive parcels are being lost/stolen by Evri! They only offer £20 compensation and even then nobody responds. How can we remove Evri as an option for the return labels provided by Amazon and only allow Royal Mail labels to be provided? TIA!