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I'm trying to create a new listing for a product that has not been in the Amazon catalogue before.

I'm stuck with the 'brand name' field. The product does not have a brand name and I have checked the box to indicate as such, however I'm told that 'Generic' cannot be used.

Nothing I enter into this field will be accepted. Any ideas?

Dear Amazon, I am writing to express my concerns regarding the current practices that are being encouraged among your customers, which I believe are significantly damaging both your reputation and the interests of your sellers.

It has come to my attention that Amazon is, perhaps unintentionally, persuading customers to make false claims about non-delivery of items, enabling them to receive refunds and free products. While this may be beneficial to certain individuals, it is deeply troubling for honest customers who are now being coerced into participating in this deceptive behavior. These customers, who typically act with integrity, are being placed in a position where they feel compelled to lie in order to benefit from Amazon's current loopholes.

This not only harms the trust between Amazon and its customers but also encourages a culture of dishonesty. It has serious implications for the reputation of Amazon, which risks being undermined by practices that promote unethical conduct.

Furthermore, as sellers, we are the ones who bear the financial burden of these practices. We pay Amazon substantial fees, yet the company’s current approach seems to prioritize the interests of those who make false claims, rather than supporting the businesses that rely on your platform. It is, therefore, crucial that Amazon reconsider its policies and take steps to protect the interests of legitimate sellers.

I urge you to stop sending automatic warnings to customers in cases of delivery issues, as this is causing considerable harm to our sales and credibility. A more balanced and fair approach would help ensure that genuine customer concerns are addressed while preserving the integrity of both Amazon and its sellers.

Thank you for your attention to this matter. I look forward to seeing positive changes in Amazon's practices.

Hi,

Regarding Amazon Buy Shipping with a linked Royal Mail account and using Tracked 24/48 services..

We currently receive a free daily Royal Mail collection at the end of each day but I'm just curious to how sellers who don't have a daily collection dispatch / handover their parcels? At the moment we just print the manifest off Amazon (Order Reports > End of day forms) and hand it to the driver with our sacks of mail. What are our other options if we don't receive a collection?

Thanks

Hi

I have been trying to re-activate my account for more than one year now.

You can see my issue by looking at my previous posts, I don't have the mental stamina to write it again for the 20th time as I have done in the 'support' messages.

I have tried to appeal me deactivation about 15 times, and all I get is a reply from a bot which does not solve my problem

How can a company just provide zero support? No phone number, no way to contact a human customer service representative at all.

What are these forums? are Amazon users the new customer service? I hope you're at least getting pad to do what you do.

'If you don't like it maybe don't try selling with Amazon' I hear you cry. Well, once my account is rightly re-instated I guess I will have no further problems with the registration part at least.

*Does Amazon have a support email, or a support phone number?*

Hi all

About 18 months ago I signed up for an Amazon seller account on Amazon UK, at the time I was forced to register seller accounts in other Amazon marketplaces too.

Then my account get's deactivated because I was found to be 'associated with other accounts'.

I have send umpteen messages to support, and send 'submissions' but it seems like every answer I get is from a bot.

There seems not be no way to actually contact a human at Amazon support.

Any suggestions as to what I can try?

Thanjs

THIS IS THE MESSAGES THAT I GOT FROM HIM

As per previous years Amazon Seller Fulfilled Prime will be expecting sellers who operate on a Sunday to despatch as normal on Easter Sunday.

Easter Sunday is not technically a public holiday - it was never fixed as such when Sunday started being a working day for many.

As this normally takes several months to fix - can we please have the assistance of the forum admin team in getting Sunday 20th April added to the list of non-operational days.

this was discussed and fixed last year for 2024 but has not been fixed yet for 2025

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/bbacde7a-8323-414b-8724-163b20fe52e5

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_Udi0JNbTrsmUV

Hi, so here is a strange one, I've had orders all day. They generally move to a deferred status in the transaction view and then I also get released ones from a week ago.

Well today has been a standard day of sales but nothing is being added. Anyone else having the same issue?

Any help appreciated