Seller Forums
Sign in
Sign in
user profile
Sign in
user profile
Sign in

Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
Latest activityRecently createdMost viewedMost voted

Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Seller_z3k8APxGfbQEK
user profile
Seller_20Bic5ZFwxuCd
user profile
Seller_uPYdTETzFSdIa
user profile
Seller_fAz12TH9ngePO
user profile
Seller_I3N4JHVB9dNGK
user profile
Seller_mLJGNJGOLTtwT
user profile
Seller_jIk3PejeH4Ilf
user profile
Seller_lyUF34znaGncK
user profile
Seller_GPLxAbyNPI33I
user profile
Seller_Ltq0iKiIdyMv3
user profile
Seller_LXIHf2uaqm1bV

Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
Latest activityRecently createdMost viewedMost voted

Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Seller_z3k8APxGfbQEK
user profile
Seller_20Bic5ZFwxuCd
user profile
Seller_uPYdTETzFSdIa
user profile
Seller_fAz12TH9ngePO
user profile
Seller_I3N4JHVB9dNGK
user profile
Seller_mLJGNJGOLTtwT
user profile
Seller_jIk3PejeH4Ilf
user profile
Seller_lyUF34znaGncK
user profile
Seller_GPLxAbyNPI33I
user profile
Seller_Ltq0iKiIdyMv3
user profile
Seller_LXIHf2uaqm1bV

Welcome to Seller Forums

Recent discussions

Recent discussions displayed are from the last 7 days. To see more discussions, navigate to discussions page.
Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Coming Soon: Forums Sweepstakes
by Seller_z3k8APxGfbQEK

As the temperatures cool, Seller Forums are heating up! We'll be announcing a sweepstakes soon, so set your bookmarks! Details coming soon on how you can participate - don't miss out! Check back in a few weeks for your chance to win!

3 votes
1 vote
106 views
1 reply
Latest activity
user profile
ASIN RESTOCKED BUT AUTO GO BACK TO ZERO
by Seller_20Bic5ZFwxuCd
Amazon replied

Hi,

We restock the item but it goes back to zero after a while. we also updated the quantity again doesn't take effect.

Anybody has same issue.

Please help

0 votes
0 votes
7 views
2 replies
Latest activity
user profile
Question about Build International Listings
by Seller_uPYdTETzFSdIa
Amazon replied

If I delete all my listings on the international marketplaces (except UK) and re-enable the Build International Listings afterwards so that new listings are created on the international sites again... would there be any downsides? Obviously I will temporarily lose some sales until the listings have all been created again. Would it upset any algorithm?

0 votes
0 votes
7 views
2 replies
Latest activity
user profile
Missing Units in Inbound Shipment
by Seller_fAz12TH9ngePO
Amazon replied

There was a large discepency with my inbound shipment, with many missing units. I am certain we sent them. Our inventory records show they were sent. The shipping weight of the boxes is corresponds to what we sent. Everything was declared on the commercial invoice for Fedex.

Amazon supposedly completed an 'investigation' and thus offers no help. i need to file a reimbursement claim.

The case ID is 10430597942

0 votes
0 votes
8 views
2 replies
Latest activity
user profile
Can a hijackers bad review be removed?
by Seller_I3N4JHVB9dNGK

I had a problem with hijackers selling their version of my item. So, I got myself branded and the hijackers are all gone now. Can the bad reviews that their version of my item got be removed and how would I go about it? Many thanks.

0 votes
0 votes
2 views
0 replies
Latest activity
user profile
Inventory lost in Amazon FBA UK
by Seller_mLJGNJGOLTtwT
Amazon replied

I sent Amazon an FBA shipment FBA15JKTZJLG on 5th of October containing 3 ASINs. Amazon warehouse received it and reported 9 less pieces of 2 ASINs each. I opened up a case with Amazon Support, Case ID: 10449964072 and explained what I think is the case. I was asked to provide invoice which I did and then I got a bog standard reply, we've counted and it is what it is and Amazon won't compensate for lost inventory. I had done the packaging so I know what was in the box. All inventory was in a single carton which was sent to Amazon FBA.

This is the breakdown and my understanding of what has happened.

ASIN1 - 10 pieces inside the original Samsung packed box were sent. This box had a barcode on it so I'm pretty sure whoever scanned it, just scanned the outside barcode and counted it as 1 item without bothering to open up the box.

ASIN2 - 16 pieces were sent for this ASIN. 6 items were packed individually and an original Samsung box of 10 pieces was there too. Again 9 pieces are missing which obviously means someone scanned the box of 10 as a single item.

I've a small business and losing 18 items some with the value of £50 is a significant lost to my business. I'd really appreciate if @Seller_Huz6FT08OxHARor another very helpful Amazon member of staff could help me out here. I don't need compensation because I know inventory is there and needs to be counted properly, otherwise why would Amazon receive just 1 piece when 10 were in the same box?

Thank you

0 votes
0 votes
23 views
7 replies
Latest activity
user profile
Refund off professional selling account fee
by Seller_jIk3PejeH4Ilf
Amazon replied

Dear Sir/Madam

I would like to bring your attention on the matter that i have created Individual selling account on amazon but due to any technical issue the account has been converted a Professional Selling account.

and my credit card has been charged $39.99

I hereby request you to that please downgrade my account from professional to individual and refund $39.99 in to my account

0 votes
0 votes
10 views
3 replies
Latest activity
user profile
AZ Claim vs Amazon refund
by Seller_lyUF34znaGncK
Amazon replied

What is the difference between an AZ claim and Amazon giving a refund? I've had a few refunds recently that Amazon has given to a customer but they aren't under AZ claims. Can I make a SAFE-T claim against a refund (as oppposed to AZ.)

Thanks.

0 votes
0 votes
3 views
1 reply
Latest activity
user profile
Amazon replied

Yet another crazy idea.

Extended Returns information: For the 2024 holiday season, most items purchased between November 1 and December 25, 2024 can be returned until January 31, 2025

At the very least certain categories should have an exemption. For example if someone buys a hair dryer & they use it to dry their hair once & send it back then they can't drier their hair with again.

However if someone reads a book from cover to cover & sends it back then they can't read it again, but people who read the same book more than once surely must be in a minority.

Another policy implemented without thought!

0 votes
0 votes
15 views
2 replies
Latest activity
user profile
Worth Selling here
by Seller_Ltq0iKiIdyMv3

We have been selling here on Amazon nearly 10 years and never seen things this bad over the past year or so. Its getting worse everyday and we feel like it seems its not worth selling here anymore.

Anyone else feeling the same ? or is it just an economic issue and people do not have money to spend on non essential goods?

17 votes
1 vote
552 views
8 replies
Latest activity
user profile

Hi,

We want to start shipping our products from Germany to the UK ( UK FBA). The AMAZON specialist suggested we use DPD as a carrier to ship our products from Germany to the UK.

My question is, do I have to create a business account in DPD to request that they ship and pick up the products and pay them directly, or will Amazon generate a shipping labels like shipping address and shipping labels for DPD or it is like the normal process of shipping from Germany to a German FBA Amazon warehouse?

Are there any options aside from DPD such as FedEx or any carrier? I saw from DPD websites that the pick up of shipments is only available if you will purchase directly to them, unlike DHL and UPS / FedEx. I am using DHL to pick up my FBA shipments here in Germany ( to Amazon German Warehouse).

Thanks you in advance.

0 votes
0 votes
4 views
1 reply
Latest activity

FAQ

Learn more about Seller Forums, how to participate in discussions and more!
View FAQs

Community Guidelines

Tips to maintain a safe and inclusive environment
View Community Guidelines

Release notes

Stay up to date with improvements coming to Seller Forums.
View release notes

Conditions of use

Review Terms and Conditions for Seller Forums
View Terms of Use

Privacy Notice

Review Privacy Notice for Seller Forums
View Privacy Notice

Report abuse

Use this form to report abuse of Amazon policies
Report