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In the spirit of the giving season, we’re asking our Seller Forums members to share pearls of wisdom you’ve learned from other Amazon selling partners. Give the gift of knowledge this year and share your advice in Seller Forums for a chance to win 1 of 10 £100 Amazon gift cards! See Terms and Conditions.

Amazon EU Sàrl, 38 avenue John F. Kennedy, L-1855 Luxembourg, a Luxembourg entity (“Amazon”) is the promoter and prize provider of this competition. No purchase or payment required to enter or win. The promotion begins and ends on the dates and times specified in the linked announcement for the promotion (e.g., the post on Seller Forums, email, social media, and Seller Central). You must be a legal resident of the UK and 18 years of age or older to participate. Limit one entry per Seller Forums account. You must be an actively enrolled Amazon selling partner with a Seller Forums account. You may enter the promotion via one of the entry methods described. To participate, review the linked announcement for this promotion and follow the instructions to enter. Odds of winning depend on the number of eligible entries received. Our and our affiliates’ employees and their immediate family members, and associates enrolled in the Amazon Associates program are not eligible to participate.

Responses on this thread will be accepted until 9 December, 2024, at which point 10 respondents will be randomly drawn and awarded £100 in Amazon gift cards. We will notify the potential prize winners via their Seller Central account, and post the winner’s usernames on Forums. Potential winners will be notified as specified in the linked announcement for the promotion within 5 days of the end of the promotion, and once notified, you will have 72 hours to claim the prize. If the potential winner does not respond within 72 hours or if the potential winner is deemed ineligible prior to the prize being awarded, Amazon may, in its sole discretion, award the applicable prize to an alternate potential winner.

By entering the promotion, you agree that Amazon and its affiliates, the prize provider(s), and Facebook, Instagram, Snapchat, and Twitter, will have no liability, and will be held harmless from and against any liability or loss, including reasonable attorney’s fees and costs, for all matters related to your acceptance, possession, experience with, use or misuse of the prize or participation in the promotion. You also agree to a release of any claims to intellectual property or proprietary knowledge that you choose to include in your response or submission to the promotion.

By entering the promotion, you consent to your Amazon Seller Forums username being shared publicly if you are selected as a winner. If the prize is an Amazon Gift Card (“GC”), each winner must have or will need to create an Amazon.co.uk account in order to redeem the GC. The GC may only be used for purchases of eligible goods on Amazon.co.uk or certain of its affiliated websites. The GC cannot be redeemed for the purchase of another GC. Except as required by law, the GC cannot be transferred for value or redeemed for cash. To redeem or view a GC balance, visit “Your Account” on Amazon.co.uk.

Amazon is not responsible if any GC is lost, stolen, destroyed or used without permission. If the GC is lost or stolen, it will not be replaced. The Amazon.co.uk Conditions of Use & Sale apply. See https://www.amazon.co.uk/gc-legal for complete terms and conditions. We reserve the right to change these terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law. No fees apply to Gift Cards. Gift Cards, including any unused Gift Card balances, expire ten years from the date of issuance.

9 votes
57 votes
1.9K views
83 replies
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Tracked postage
by Seller_Xtb6vIhzOSaXT

discussion.from earlier this year you can walk into a post office and buy tracked postage.

It is good value but when I queried with Cs why the option was not there it aid I was not registered for this option I use a franking machine for my other platforms and do now send the occasional purchased at post office tracked for slightly higher value but need to buy from amazon to meet vtr?

Anyone in this position or overcome it.

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2 views
0 replies
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"We are not accepting applications to sell"
by Seller_WURahsUBuEDzl

Can someone help us,

We have been selling certain items for a few years, now amazon blocked all the sellers on these products form sending in new inventory without any notice,

when i create a shipment amazon says it needs approval, so i request approval, and amazon says below

We are not accepting applications to sell:

Other Beauty category in Used, Refurbished, Collectible condition(s)

Other product(s)

Please help me with this

0 votes
0 votes
4 views
0 replies
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HMRC Bills
by Seller_KU6eEZuVez4Zu

A friend of mine who is too shy to post on here. She has asked to ask the discussion issues she is currently facing. She has been selling on amazon for 2 years now and has been hit with a large VAT bill. She sells predominantly zero rated products? Is this right? and if not what could be the potential issue? Thanks

0 votes
0 votes
254 views
21 replies
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Sales way down on this time last year.
by Seller_0lQP368tpx7Wc

My sales both FBA and FBM over the last 2 months are 40% down on this time last year, is anyone else finding this dramatic drop. I have 100% buy box on the majority of my listings.

By the way, this forum is not half as good as it used to be, eg, there isn't a category to fit this post, I wonder why?

9 votes
1 vote
1.3K views
10 replies
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Hi All,

So I was in the process yesterday of updating our listings, altering some bulletpoints and some descriptions & photos, just generally updating them. They are all strong sellers in our category, easily top 20 on best seller rankings.

However just 1 hour after updating, they don't appear in searches anymore, I've contacted Amazon and they state that the browse nodes have been removed, I've re added them, although they are still there and had no luck. I also put a request in with Amazon to change and they said that the listing cannot change the browse nodes as they have been selected based on the product. So doees this mean the listing isn't now responding directly to organic searches?

My concern now is Christmas, have I now lost the rankings on these listings? Like I said, these were top 20 for us.

Any help would be massivley appreciated!

Thanks

Ross

0 votes
0 votes
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0 replies
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What amazon fees can i claim back on vat
by Seller_evYvp3zn7Ix93

discussion.finally got my head around vat but now im trying to find out what fees amazon have charged can i claim back as vat?

Thank you

0 votes
0 votes
11 views
8 replies
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My products aren't showing in search results
by Seller_xWQ1u7FQ7hoxy

Hello when I search for my products as if I was a customer they don't show up on the search results anywhere. I have been through every single page and nothing. I have tried single keywords and combinations of the most obvious keywords. "Wonkiwear fan" which is my brand name and product type doesn't work either, and even searching by their ASIN doesn't work?

My account is in perfect health and the listings are showing as active with no error messages?

For example ASIN B0DNWF7D18. But every single one of my products aren’t showing in search results? How is anyone meant to buy them if even I can’t find them knowing exactly what to search for?

Case id: 10553012472

0 votes
0 votes
4 views
0 replies
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My head is about to explode
by Seller_pbXi8LQlnnU7m

Hi there,

I’m hoping someone who’s faced a similar issue, or a member of the support team, can help me out. I recently opened a business bank account with Tide in my company’s name, with me as the director, but it looks like Amazon’s automated verification process isn’t happy with that. My account is now blocked, and it doesn’t accept any proof of ownership, like a bank statement or account verification letter. I can’t find a way to contact support through my account health section, and I’m pretty stuck. I can’t even close my Amazon account. If anyone has had a similar problem, I’d really appreciate any advice or guidance!

Thank you so much!

0 votes
0 votes
1K views
7 replies
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Classic Received an empty parcel, £800 refund!
by Seller_jrQPSkCeMxq1Y

Hello Everyone,

Recently sold a PS5 pro, was sent special delivery, with signature, GPS location, photo, and weight confirmation. Customer claimed empty parcel, even though the images showed no seals broken, and got refunded by Amazon through A-Z Claim (bought shipping label from Amazon, no extra protection, what so ever).

Of course, challenged the claim, and awaiting an outcome, but wanted to ask, claiming through royal mail, what would be the best way to go about it?

Cheers

0 votes
0 votes
891 views
16 replies
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Hello,

Has anyone experienced that the amazon support team is taking a long time to resolve cases these days?

I currently have 6 cases open and almost all of them have been open and waiting to be resolved for more than 15-20 days, the oldest being September 24th.

Thank you.

0 votes
0 votes
1 view
0 replies
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