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🚨 Ask Amazon - Learn about Global Logistics Solutions & International Shipping
by Seller_khUF6HPR2AHxu

🗓️ MARK YOUR CALENDARS: Join us on May 29th, from 8am - 5pm PDT, for a live Q&A session with members of the Amazon Global Logistics (AGL) team! Get expert guidance on your global logistics solutions and international shipping questions. This is a great opportunity to ask questions and provide feedback directly to the AGL Team.

Whether you're new to AGL or a seasoned seller, this is your chance to:

  • Get expert answers to your pressing AGL questions
  • Share your experiences and learn from fellow sellers
  • Provide direct feedback to the Amazon team

_____________________________________________________

📚 Key Resources: We've compiled key resources on all things AGL for easy access.

1. 🚢 AGL Program Page: Why Amazon Global Logistics? Amazon Global Logistics is a door-to-door ocean freight transportation program. It’s part of a fully automated set of services we call Supply Chain by Amazon. With Amazon Global Logistics, you can ship inventory directly from China to Fulfillment by Amazon (FBA) and Amazon Warehousing and Distribution (AWD) with reduced landed costs and competitive rates.

2. 📺 Seller University - What is the Amazon Global Logistics service?: Discover Amazon Global Logistics benefits and services.

3. 📄 AGL Help Page: Learn about getting started, inventory optimization, shipment rates, transit times, and more.

4. 🔎 AGL Seller Resources: A complete library of guides, resources, and support materials for AGL sellers.

5. ✅ Ready to ship with Amazon Global Logistics?: Contact the AGL team directly by filling out the interest form.

_____________________________________________________

💡 Submit questions below!

Post all your questions as a reply to this thread! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

In the meantime, let's keep the conversation going! Share your top tips for new sellers getting started with AGL, and let's build momentum heading into the May 29th Q&A session.

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

2 votes
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Our $4 billion investment in rural delivery
by News_Amazon

To help you offer even faster delivery speeds to customers in small towns across the United States, we're investing over $4 billion by 2026 to expand our rural delivery network.

At a time where many logistics providers are backing away from serving rural customers because of cost to serve, we're stepping up. We'll grow our rural delivery network's footprint to over 200 delivery stations, allowing us to deliver over a billion more packages each year.

This investment will not only make it easier for millions of customers - from Milton, Florida to North Pole, Alaska - to get what they need, when they need it, but we estimate it will create over 100,000 new jobs and driving opportunities.

To learn more about our investments in rural expansion, go to About Amazon.

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5 votes
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9 replies
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关于品牌备案申请的疑问
by Seller_ejYzWNYmAveEE

我的店铺在5月13日申请品牌时被秒拒，秒拒原因是税号，case id 17727648891，申诉提供资料后得到回复是认为该品牌不存在品牌滥用问题，因此申诉通过，并将品牌申请转交到 Brand Registry 注册团队，并提供了新的case id为17742008581，在case id 17742008581中，注册团队因为产品图片上的品牌名称与我申请的商标不符，因此拒绝，我提交了申诉，因为我的商标为文字商标，并不是图形商标，提供了商标受理回执文件及产品图片，得到的答复是我不能编辑已被拒绝的应用程序，被拒绝，要求重新申请品牌注册，于是我重新申请品牌注册，重新注册时依旧是因为税号被秒拒，我提交申诉case id 17727648891，得到的答复变成了6个潜在原因，我能确认的是我的店铺和品牌都是新注册的，律师也没有问题，不知道是因为什么原因导致品牌备案未通过，品牌也一直处于审核中的状态，导致我无法上架链接发货，我希望能得到解答并顺利在开启在亚马逊的销售，期待您的回复，非常感谢！

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Label / Bar Code printer
by Seller_M20DkUXDIPPYC

discussion. I am doing retail/ online arbitrage. What is good printer to printer label and bar code?

0 votes
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1 reply
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why this two cases still no answer ??
by Seller_isCqK4ntUwh0M

Hello,

I opened this two cases on 6TH May, but there are no any reply until now .

I urged them twice, but still no any update,

Pls help me !!!

Below are the two case ID： 17690824381 and 17690516861

Thanks!

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1 reply
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OTDR ---- Help Please
by Seller_bqcTNd7dVgr4T

@Amazon

@KJ_Amazon (seen you replied to post like mine)

Making it short and sweet. We have been purchasing our postage through Amazon since day one. Reciently started using Veeqo, and we where under the impression it was same as going through Amazon.

We always use USPS Amazon Advantage.

Use to ALWAYS see the two badges Claims protected and OTDR

One day I seen Late Delivery Risk.

Looked and found others the same.

Also found my shipping was changed to "2-4 days" This is IMPOSSIBLE.... OMG I quickly fixed it and all is well again... ONLY for those going forward.

Here is my issue, what was always 100% delivery is now currently at 82.61% and dropping. This is due to most getting there the next day. aka took 5 days not 4.

Even worxe is I know it will drop to 57% before the end of next week. Understand that one week time frame I did not know shipping time frame changed.. It will still effect me though next week.

Its fixed, just cant stop the hits that are still to come. I don't want to lose my account. Please toss me a llife raft. My history is good. Swear.

Thanks!

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1 reply
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Your account does not qualify
by Seller_oNqia4RIqEGqb

Your account does not qualify

Your account does not qualify. We have taken this measure because we have concerns about the authenticity of the affected listings. The sale of counterfeit items is strictly prohibited. For further information, visit "Amazon Anti-Counterfeiting Policy": https://sellercentral.amazon.com/gp/help/201165970

0 votes
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1 reply
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Request for Review Removal – Incorrect Product Review
by Seller_9va0tBTtaMReu
Amazon replied

Dear Amazon

I can confirm that the customer accidentally left someone else's review on my product ASIN

Here is the evidence I have collected：

1. This review was not a verified purchase

2. The customer claims to have bought our product in mid-February, but upon checking, there were no sales orders during that time.

3. The customer emphasizes having contacted the seller twice without a response, but we received no messages at all.

Therefore, I request Amazon to help remove this review.

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0 votes
10 views
4 replies
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CASE# 17684856351
by Seller_CgKcn8eiD8kni

@Seller_8hQgfj6OVZYseI would appreciate any help from an Admin to look into my case - it's been 3 weeks since it was "transferred to a skilled team for further assistance." I have not head back from them. My issue is I am unable to download my Excel template nor upload my compliance documents for review. In the meantime, my product is "Inactive." Thank you in advance. CASE# 17684856351 ASIN: B0F38SK2GG

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No sales in a week!
by Seller_8cIsVssvO29X6

What is going on? Normally about 10 sales per week - none for 7 days now. Worst week in 15 years of selling books and magazines on Amazon. Isn't anyone reading?

1 vote
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4 replies
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FBM orders, using buy shipping, FedEx charged rediculous adjustment, seller support doing nothing
by Seller_tA2AEVLO1JSZw

I am writing to report abnormal shipping fee adjustments charged to my seller account for several FBM (Fulfilled By Merchant) orders where I used Amazon's Buy Shipping service to purchase FedEx shipping labels. These unexpected fee adjustments were applied after the labels were purchased and packages shipped, and no clear explanation has been provided for these charges. I have already contacted Amazon Seller Support regarding this issue (via previous case inquiries), but no effective resolution or satisfactory explanation has been given so far.

Unexpected Buy Shipping fee adjustments were charged on multiple orders after using Amazon's Buy Shipping labels for those shipments. The additional charges are significant and appear to be errors or unexplained increases in shipping fees. This is causing financial loss and confusion, as I followed all shipping guidelines and entered correct package weights and dimensions when purchasing the labels.

I previously reached out to Seller Support about one of these abnormal charges but have not received a helpful response. The issue remains unresolved, and I have not been informed of the specific reasons for the adjustments. I am now escalating this matter with a detailed summary of the affected orders.

Below is a list of the affected orders with details of the shipping service and the fee adjustments charged. Each of these orders had shipping labels purchased via Buy Shipping, and later an unexpected additional fee was charged:

Order 111-7431685-6460257 – Shipped via FedEx Express Saver® One Rate (Tracking ID: 288233871565). Original label cost was $34.00; later, an additional fee adjustment of $167.75 was charged, which is nearly five times the original cost and is not explained.

Order 112-4751916-1320257 – Shipped via FedEx 2Day® One Rate (Tracking ID: 281919666274). Original label cost was $32.70; a fee adjustment of $105.10 was charged afterwards, more than triple the original shipping cost, without any explanation provided.

Order 111-7298005-6981039 – Shipped via FedEx Ground® in 2 packages:

Package 1 (Tracking ID: 285170736493): Original cost $22.03; later additional fee $41.12 charged.

Package 2 (Tracking ID: 285170691726): Original cost $22.03; later additional fee $41.12 charged.

Both packages for this order incurred identical adjustments of $41.12 each, nearly doubling the cost of each shipment, with no justification given.

Order 113-6213706-5352266 – Shipped via FedEx 2Day® One Rate (Tracking ID: 285610129151). Original label cost was $34.00; a fee adjustment of $172.81 was charged later, which is five times the original cost. This adjustment is extremely high and was not explained.

Order 114-9134485-4305829 – Shipped via FedEx 2Day® One Rate in 2 packages:

Package 1 (Tracking ID: 286386875737): Original cost $29.50; later additional fee $195.76 charged.

Package 2 (Tracking ID: 286386759451): Original cost $29.50; later additional fee $58.64 charged.

The adjustments for this order's packages ($195.76 and $58.64) are exorbitant (the first is almost 6.6 times the original label cost). Such charges are clearly abnormal and have not been justified.

Seller support said my packages are charged for large package surcharge, but none of them are large package (according to the stardard provided by Amazon).

The case ID is 17790073711, I hope I can hear more responsible replies here.

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5 replies
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