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I saw a similar thread but it did not say what the solution was. One of my best selling products was suspended due to expiration date format issue. I was able to lift the suspension. However since then everytime I send in Inventory during receiving the inventory keeps getting put into "defective" status and I have to remove the inventory. I have reached out to amazon multiple times trying to figure out why this happening. Everytime i reach out they give me a canned response on not being able to tell me the reason and to check and make sure i am following amazons shipping guidelines.

@Roberto_Amazon I saw you help other sellers with this issue. Can you please help me.

We are writing to address an issue regarding our Valid Tracking Rate (VTR) for one of our listing categories. Due to unforeseen circumstances, our VTR fell below the required 95%, resulting in the removal of our listings from Fulfilled by Merchant (FBM).

From day one we are using amazon partner courier and buy shipping through amazon, i am confused if we buy shipping from amazon so why my VTR is less then 95%.

Need your assistance

@Seller_RSwABJNHpHnEZ

I placed an order for 4 items 5 days ago. 1 of the items arrived in a day or two as it should. Today I received an emailed message bearing this subject line: "3 items have been cancelled from your Amazon.com order" The message states only "All Gift Card funds reserved for this order have been returned to your Gift Card balance"

No mention of what was cancelled, or why it was cancelled, or whether the items are unavailable. NOTHING!

I went to my purchase history. Only the shipped item remains on the original invoice. No trace at all of the rest of the order. I spent a lot of time shopping (in part because of lousy search results) those items to get exactly what I wanted, and now I have nothing to reference.

Would YOU just say "oh well" and go through that process again?

This is how OUR customers are treated. Really - if they treat sellers badly, and they treat buyers badly, why do they exist at all?

There is a seller listed as an "other seller" only for my listing B0CQGXWMGY.

I am brand registered and have been for over a year now. I am also the only seller of my brand's products

There shouldn't be any other sellers as I would have to "ungate" them, correct?

How do I [Moderator Edit: removed inappropriate commentary] dis foo? Do I contact brand registry support?

Hi everyone,

I wanted to get some input on a serious issue we're facing. Recently, Amazon auto-authorized and issued a full refund (at first scan) for Order ID: 113‑9421877‑4887469 / Case ID: 18141455151, even though the return request was made 34 days after delivery, well beyond the 30-day return window. Our seller return settings adhere to Amazon's policy, yet Amazon overrode them. Amazon's official policy states:“Most items can be returned for a refund or replacement/exchange within 30 days of delivery…” (amazon.com, sellercentral.amazon.com).

Given this, can sellers take legal action, like a class action lawsuit, if Amazon repeatedly fails to follow its own policies and forces sellers into financial losses? What are others’ experiences, thoughts, or any precedent on this? Thanks in advance for your insights.

– Sole Obsession

Hello Seller Community,

I am having issues with applying to sell a brand we have began distributing. We submitted an application to sell the brand and got this response to our case from Amazon:

We cannot accept this INVOICE because we are unable to verify the transaction with the supplier. Documents must be authentic and unaltered in order to be verified.

The invoice and BOL documentation we sent was provided to us directly from the manufacturer and we have a distribution agreement permitting us to sell their products on Amazon.

All the information on the invoice matches our account information and the manufacturers information is all present on the invoice.

Is it recommend to send screenshots in the case demonstrating the emails containing the invoices were sent to us directly from the manufacturer?

How can I escalate this case to the correct department that can help resolve this issue?

The case ID is 18108233111

Any and all help is appreciated.

Regards

The FTC is upset about online sellers claiming Made in USA on stuff that isn't. You can claim Made in USA if everything that goes into the product is made in USA otherwise you need to say it's assembled in USA or Built in USA from Foreign Components, and to say something is made in USA and it was actually made in China can be a huge fine.

The FTC is starting to demand PROOF of the claims, so you must make sure you have proof what you put into your items is made in USA as well. Just buying components of your items from a USA company doesn't mean it's made in USA. How far they drill down on this remains to be seen. Like if you buy a part for your product and that part is made in USA but the plastic comes from Canada, are they going to care? It's a bit tricky, so gather your data. Just a warning.

We researched our USA made products, and discovered they were 100% USA Made right down to the resins. There used to be an 80% rule where 80% of the wholesale value added to the product had to be in the USA to be called Made in USA, but there's no guidance on this for years. They've been asking online market facilitators to monitor this matter. I can't blame them. I've seen things online I KNOW came from Alibaba and made in China but say Made in USA. Some people assume if you put a Chinese item in a box in USA it's made in USA. Nope.

Quick and easy request from a mod please

ASIN-B008HYMSEW

I am a fellow seller for this product and the page is out of my ability to update changes, along with no success from suggested edits. If my suggestion could get pushed through or even simply correcting the name to INCLUDE, "Non-Threaded Brush, Requires Friction Pole" Would go a long ways.

Here's my title for said product,

"Pentair R111584 Acid-Wash/Tile/Deck Wood-Plastic Composite Brush With Crimped Bristle, 10-Inch, Blue and White - Non Threaded - Requires Pole With Friction Tip"

Customers are not satisfied with the product after finding out it doesn't have threads for a threaded pole. Please help fix this simple error.

@Seller_8hQgfj6OVZYse think you can sort this out real quick for me?!