Hello,

We have a customer inquiring if we can ship items with no paperwork (receipt, packing slip...etc). We always include our policies and a packing slip from Amazon in every shipment. Mostly to make sure the customer understands we track serial numbers and charge restocking fees for items returned in a different condition. The question: is it against Amazon policy to not include any paperwork? We don't want to answer this query until we're certain our answer doesn't violate Amazon's policy. TYIA for your input.

Hi everyone,

Looking for advice or escalation help.

Amazon received and scanned in 32 units from my shipment (FBA18WCTPDZV) into the SWF2 warehouse on 04/19. Two FNSKUs were included:

X003VKDHRZ – 11 units

X002Q3ID6X – 21 units

Everything was shown as received in my Fulfillment reports. But on 05/11, Amazon suddenly marked all 32 units as “not received.” Now they're closing the shipment and refusing reimbursement, despite the items being clearly scanned into their warehouse weeks earlier.

I’ve provided:

-The invoice proving I sent the items

-Fulfillment report links showing receipt

-Screenshots of the shipment history

Support keeps sending boilerplate responses saying “investigation completed,” despite clear proof they had the inventory and lost it after receiving it. Support case #17795919581.

Has anyone dealt with this recently? Any tips on how to escalate this properly?

Any advise on the following would be appreciated. Maybe I am just experiencing newbie and growing pains at the same time.

I've read through quite a few posts regarding payment reserves and understand, somewhat, how they work. I am about 6 months in on Amazon and in the beginning my payments came relatively quick. Sales have increased dramatically, which is typically a good thing, but now I find myself still waiting on payment from orders that were delivered early this month and even late last month. My reserves seem to do nothing but recycle to the next period and the busier I get the less money is becoming available. This past period yielded no deposit at all, not even the rollover amount from two periods ago...

These are not substantial amounts of money, but is the growth what is slowing down my payments? I almost feel like I can only sell for half a month just to let those settle and then collect and then start selling again. I get Amazon needing to cover returns, but my return rate so far is less than 1% and they're holding funds not even remotely related to this period, or the the last. Grrr...

dear Amazon Seller Support, It is crucial for us to ensure that our Amazon presence remains in good standing by fully adhering to all Amazon policies to avoid potential issues.

Normally, our handling time is set at 2 days. This works well, and on the weekends (Saturday and Sunday) we set it to 3 days, which does not typically cause problems. However, with the upcoming vacation time extending, we anticipate challenges in shipping out all Amazon orders in a timely manner.

Yesterday, we proactively adjusted our handling time from 3 to 6 days for every ASIN individually.

Upon verification today, it appears that the extended handling time is not functioning as expected compared to previous holidays. Orders are still being processed with a next-day shipping expectation. To avoid having to inactivate all our listings on Amazon for six days, I urgently request assistance in researching this issue. We need to understand why the adjusted handling time is not being recognized and how to rectify this. Additionally, we require information regarding any upcoming closer policies that may affect our operations.

Thank you for your prompt attention to this critical matter.