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I am looking for a resolution for an a-z claim appeal which is refused. Customer contacted us because item is not received. We then contacted the buyer with the tracking details showing them the parcel is stuck with the customs because they need buyer's company tax id. We contacted them several times but they did not respond at all. The parcel is still stuck in the customs.

However all the tracking details and courier communications and evidence of buyer/seller messages provided to a-z appeal, however still they refused out appeal saying below.

"We have reviewed all available information and have determined that your carrier appears to have lost the package. The tracking information you provided shows no update since 06 December 2024. You may be able to recover the value of any lost items by filing a claim with the carrier."

This is totally baseless and they did not review the claim properly.

@Seller_z3k8APxGfbQEK , @Seller_Huz6FT08OxHAR , @Seller_mIRnuhdx7l5sN , @Seller_TSXM2A5nxWSuH please help us reverse the A-Z claim refund and ODR on our account. A-Z Claim instead needs to contact the customer and ask them to provide us with the information that he customs have requested.

Amazon is simply making more and more difficult for sellers to do business with their clueless claims team.

discussion.hi I want to know if anybody else is having problem listing removed evrday ike few aday due to GTIN or suspect policy as this is going crazy it stop for a while now is going of again and how is it possible to set this as is very hard to get them back on correct brand name.

I am absolutely furious with Amazon.

A buyer opened an A-Z stating item wasn't delivered, despite the tracking showing as delivered well within timeframe.

Tracking was uploaded at time of dispatch too.

Amazon then granted the buyer the A-Z and funded her out of our funds.

I appealed the A-Z and provided date and time it was delivered and a image of the official tracking page which Amazon have access to.

Despite this evidence, Amazon denied my appeal stating not sufficient evidence.

What on earth is going on, the official Royal Mail tracking page shows delivery.

Am I missing something here.

I take this extremely seriously and I will have absolutely no hesitation about taking legal action if this is not resolved.

What is Amazon thinking of as I am baffled.

Is this site not to be trusted to do business on?

TLDR: Variation issue. Seller support doesn't understand variation theme where are 2 variations per ASIN. Refuses to help.

In short: Parent has 12 ASINs: 2 size by 6 color variations. One variation fell out of the fold. Tried to fix it with flat file uploads and while they show "Success" all across, that 1 ASIN stays out of the parent (it shows correctly with parent in "Edit" of parent ASIN and is grouped in "Manage All Inventory").

Time to call in seller support. After 2 weeks of back and forth now support is repeatedly pointing that "color is the same and would have conflict" completely ignoring that when size is NOT the same, same color variation will not conflict. FFS - that's how variations work.

On top of being an absolute disgrace in terms of knowledge of the system, seller support needs to learn some manners as I'm getting "copy paste" of same reply that "answer on 21/12/2024 is correct"... despite me explaining how variations work in SEVERAL different ways with screenshots etc.

Escalating doesn't work and especially Martin B. from Leadership in support is a completely oblivious to how variations work. Unfit to be in support if you ask me.

For the fees we're paying and standards we need to adhere to, the seller support needs to be best in class, not this nonsense worst support I personally have ever experienced.

Case ID: 10587126632

Hello to the community.

The issue of Brand approval is all messed up with me.

In my case, I did apply for the Brand approval for two products, I got approve with the Approval stamp on my seller application tab.

However I could not list the approve product after 24hrs and when I raised the case, My response was to disapproved the application even though I show them that I was already approved to list the product.

It was very annoying and confusing because they could not explain the YES and NO answer received for the same question.

Any of you have faced this before?

Thanks for sharing your own with me.

Although my bank account is verified, but still the bank letter verification is required.

I have submitted the bank letter, but as its from Revolut (online banking) its getting rejected.

Can someone pl help me, as my payments are stuck.

ID 10640289182

@Seller_Huz6FT08OxHAR @Seller_XUNeUuvrQDpgP

As I send all parcels with Tracked 48, it's harder to claim no delivery and now I am getting strange unbelievable stories to get a refund. The most popular is that they have ordered several times and I have always sent them the wrong item, they never complained before but now they are fed up, they want some money back. There is no record of them buying more than once and everyone so far told me that I sent them an item that I don't even sell or doesn't exist. They can't even do their research right.

We desperately need a way to flag buyers, I would definitely flag this behaviour as they are likely to try it with other sellers. Buyers can rate sellers (often unfairly), I don't see why we can't flag a buyer that is obviously trying to scam.

I received the email below from Amazon

What type of document do I need to provide?

-- A scanned copy of a certified bank letter for the account currently entered as a deposit method in Seller Central: account number ending in ”.

The document must meet the following criteria:

-- The document must be dated within the last 12 months.

-- The document must show the bank account number, the bank logo, and the account holder's name.

-- If you are operating as a business, the bank account must be in the name of the business.

-- The document must not be a screenshot.

I submitted a certified bank letter, and they keep rejecting it, any ideas how to solve this?

Sorry I am struggling to get my head round this having looked at all your policies ref A to Z claims.

I cant understand why on earth Amazon have refunded a customer when the item has clearly been delivered, photographed, GPS is correct and even signed for.

I have uploaded the photo from the tracking of the actual item being delivered and there is also a signature.

Can someone please enlighting me as to what more I could have done? apart from taking it to the customer myself