We have been sellers on Amazon for over 10 years, and our experience in the past was exceptional. However, since returning to the platform, we have been deeply disheartened by the current state of Seller Central customer service.
For over a month, we have been dealing with an ongoing case 10629259682 that has yet to be resolved. This is just a newer case of another one which was not resolved. Despite providing all requested information promptly and in full, we have been repeatedly asked to resubmit the same details. Promises of resolution are made, but they are consistently followed by emails requesting the same information again. This suggests that customer concerns are not being read or properly addressed, which has resulted in significant delays and frustration.
When we attempt to seek support via chat, we are often disconnected mid-conversation, or the representatives appear to not read or understand our messages. This level of service is unacceptable, and it is evident that we are not alone in our dissatisfaction, as reflected in the numerous 1-star ratings for Seller Support from other sellers.
We are in the process of moving our brand to Amazon, with anticipated sales exceeding $1 million in the first year. However, the stress and inefficiency we are encountering in listing our products have led us to question whether Amazon is the right fit for our business.
We respectfully request the following:
Immediate escalation of our case to a senior representative or a member of the escalation team who can take ownership and resolve the issue.
A detailed explanation of the delays and mismanagement we have experienced.
Clear and effective communication moving forward to ensure that no further time is wasted.
Amazon has been a trusted platform for sellers for years, and we hope this experience is not indicative of a systemic decline in service quality. We urge you to address this matter with the seriousness it deserves and look forward to a swift resolution.