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My apologies if this is a duplicated topic, however I am unable to find a specific response. Can anybody shed any light on what happens to stock held in UK FBA centres on the 13th December. By this I mean any stock held that doesn't currently conform to the new GSPR regulations as it doesn't currently need to but will do after the 13th? Hope that makes sense....

So according to Amazon GPSR is for non-food items, I sell predominantly grocery items, (I do sell a few other bits and they’re not the issue) but I keep getting GPSR requests in my EU marketplaces. I didn’t mind that much at first but now it’s gone on for months and it’s now becoming extremely annoying as I’ve deleted quite a few listings for no reason. I contacted seller support but they’re obviously as useful as a bikini in a snow storm. I gave them a few ASINs that were affected but they asked me for a spreadsheet with the other ASINs which I don’t have, now they’re deleted it’s a mission to find the ASINs again. I’m also not that bothered about the ones I’ve deleted but I’m still getting GPSR requests and I don’t want this to carry on any further.

I think it's time that Amazon automatically released payment for our sales as soon as we have sold our products or if not straightaway, at least every 24 hours without us having to go through the system of requesting it. It is our money afterall.

It works perfectly well on other sales platforms where they automatically release funds to the sellers. I just find it wrong that we have to 'Request' money that we have earned through our sales.

What do other sellers think?

they ignore messages , they want fake information to be generated, they hold money for years to use it some were else and they only have auto reply sets with ai so there is no customer service whats so ever

@Seller_DNQGSsdC7DccM Hi julia please help me i have reached out to everyone but nobody answers, I have gone from doing 1k sales daily to 0 due to having no buy box eligibility, i have no ip complaints and have 320naccount health with a large sales volicity i am now making no sales daily and this is really hurting my business, is there anyway you can help !

I received this email from my UK account . I want to close this account . I have never had any listings, I haven't sold anything from my UK account. They are asking me to provide utility bills documents , (For example : Water, Gas ,Energy, Class 2 National Insurance Contributions (NICs) Bill--> Online VAT Certificate) but I am not a resident of the UK. What should i do? I do not plan to sell anywhere other than the US.

"Thank you for your email. We received your documents but they did not contain all the information we need to reactivate your account at this time. To reactivate your account, please upload the document(s) with all information required to our secure document upload website within 14 days.

We have been trying to sort out an issue in with our amazon account where a load of sales revenue appeared to have gone missing.

After opening a couple of cases with Amazon we have not gotten anywhere with support so I have been trying to find our what is going on.

I have now discovered that amazon moved us onto DD+7 payment terms back in August. This led to the figure in account level reserve (which is reflected in the "others" column of the statement) to increase from a very small to a very large figure.

From September this figure then reduced and that revenue seemingly disappeared off the statement.

I have now discovered this is because of another change Amazon made around that time which is that those funds are now being reflected separately at the top of the statement view under a heading called Deffered Transactions. Note that this figure is not included in the statement itself though which messes up accounting.

The problem is that the deffered transactions figure will be changes daily (because the DD+7 window moves forward in time) i.e. its a live figure.

When we take an order on amazon we ship the goods out straight away. My question is how do we view the deferred transaction total at a specific point of time e.g. month end or year end? Because at the moment we are shipping stock out so that stock is removed from our stock valuaion BUT the revenue is not appearing on the statement until DD+7 so this is throwing our accounts out.

How do I find out what the value was for deferred transactions at a particular point of time e.g. if I want to make our 30th september month end accurate?

Thanks

Hi everyone, I hope you’re all well.

I wanted to make a post as I feel as though I have exhausted all my options and would probably benefit from another persons perspective and maybe get some advice too.

My account was deactivated on the 18th of October due to inauthentic claims (a product which I had not sold over 9 months, and which ASIN no longer exists on Amazon marketplace) and was requested to submit a supplier invoice matching the sales volume over the last 365 days. I had submitted my invoice, ensuring to match the required information (Website, Telephone Number, Email Address and Address).

I had then received a follow ups saying that this was insufficient information. The part which I was confused about is that the distributor I had purchased this brand from was not only an authorized distributor, but also the parent company of said brand. I had explained this in a follow up submission, in the form of a letter of appeal, outlining that the distributor is the owner of the brand with screenshots from the brand website themselves showing evidence the distributor is the parent owner of that brand, and also had an notarized affidavit proving that my products were in fact completely authentic.

A week or so after this follow submission I had received another rejection email stating “we do not have enough information to reactivate your account”. As a last resort I have been emailing the managing director email however it has been two weeks since then and have just sent a follow up, but have yet to receive a response.

I was wondering if anyone could provide their two pence on this and perhaps guide me towards ways in which could benefit my appeal and prove my products authenticity.

Apologies for rambling and thank you for any help you’re able to provide.

https://www.amazon.co.uk/sp?ie=UTF8&seller=A2UNWWF6PBRERT&asin=B00ZCAXFOG&ref_=dp_merchant_link

How is this seller still able to sell on Amazon?

Since August they have not had 1 positive feedback, every single one is the same story. They are sending envelopes saying "item is out of stock" instead of the physical product. This is deceivingly bypassing the SFP despatch rate/on time delivery metrics.

Also the feedback keeps showing this as a fulfilment issue when it is clearly not and just a scam by the seller.

I know multiple other sellers who have complained about this seller but nothing has happened, it does not take a genius to look at the feedback and see what is happening. Why is it so hard for Amazon to look into this fraudulent actions?