Hi Amazon Moderators and fellow sellers,
I’d like to bring up a concern and hear your thoughts or similar experiences.
I recently received a 1-star Seller Feedback, and the entire comment was just:
"What information"
There was no complaint about shipping, customer service, packaging, or any aspect of the transaction. As we all know, Seller Feedback is intended for evaluating the buyer’s experience with the seller — such as fulfillment, communication, and delivery — not the product itself.
Here’s why I believe this feedback is misplaced:
Our product description is already complete and accurate.
The comment doesn’t indicate any dissatisfaction with our service.
There’s no communication record from this buyer, no message asking for clarification.
The comment sounds more like a confused question about the product or maybe an accidental submission.
I’ve already submitted a feedback removal request via Seller Central, but received a generic bot response that didn’t address the issue properly.
🟡 Has anyone else faced this kind of situation — where vague product-related questions are incorrectly left as seller feedback?
This kind of misplaced comment unfairly affects seller performance metrics, even though it has nothing to do with the service we provide.
I would truly appreciate if a moderator could look into this case for potential removal of the feedback, or at least confirm that it qualifies for removal based on Amazon’s Seller Feedback Guidelines.
Thank you for your support and insights!
Best regards,
Karina
@Seller_Huz6FT08OxHAR
Pinned by community manager