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I generally send lower value items standard delivery, however I am recently noticing an increase in non receipt claims and A-Z claims without fair contact to resolve. All of which is costing money, time, and account ratings.

Am I silly to send low value items from £6 signed delivery? and what is the ideal threshold when you're just a small business.

TIA

Is anyone else experiencing their sponsored ads being taken up by clicks, but receiving zero sales? In the past week, my full daily budget has been utilised but i have received zero sales for this. I have been doing sponsored ad's for sometime now, but all of a sudden i'm not receiving any sales.

I most have mistakenly registered 2 accounts same day 3 years ago, i have always used one and submit self assessment on 1 only. At the moment both account has been deactivated. I can not sign in to the unused one, please how can i resolve this problem? festive period around the corner

Hi,

I have a question regarding the FBA shipment to cancel. I have prepared the product and created the shipment label to dispatch for the FBA centre using the Amazon approved courier UPS. But now when I went to drop off the parcel none of them receiving the drop of parcel in my area. Parcel is not that big its measurements are (30*35*40)cm. Now I am thinking to cancel the shipment and create a new workflow to use the different courier e.g ParcelForce, FedEx etc.

The question is, if I cancel the FBA shipment will it effect on my seller health, or I am good to cancel and regenerate a new shipment label?

Looking forward to hear you soon.

Regards.

it’s beyond unreasonable. We’re also seeing these "adjustments" backdated to last year with absolutely no prior warning. They’ve hit us with an oversized parcel charge, totaling around £184,000, which came out of nowhere. It’s especially frustrating since the original charges were billed at agreed rates (which we paid in full). Now, they’re claiming adjustments with rates nearly tripe the cost of Evri's standard fees.

The lack of transparency in their billing process makes it feel like they’re just adding arbitrary costs months after the fact. It seems like they’re putting smaller sellers at risk with these unpredictable adjustments, and I think it’s important we all voice this unfair treatment. We’re escalating the complaint to the CMA as well—if others are facing the same issues, it might be worth pushing back collectively to get a fair resolution.

Trading on Amazon for a long time and at one point turning over circa £750k pa but due to payment changes and margin erosion we are leaving. Amazon are buying from the same suppliers and wholesalers as we are and due to all the undercutting and negative margin sales by Amazon we have pulled the account. Its a real shame as its been good most of the time (as you know dealing with Amazon generally and seller support is often a challenge) but off to concentrate on new opportunities. Best of luck all.

What I know

If fba you need to have EURP and to label all products

What I do not know

Where do I upload/enter the information too? (bearing in mind all my listings are closed in the eu due to Brexit)

I just keep getting sent to the help pages which are not clear

Is anyone else unable to set their forward date their despatch date in Buy Shipping.

Trying to buy letter post today I can only set my despatch date to be the 10th November. I can't set it to be the 11th November or late. Items are not due to be despatched until the 11th November.

What is the point of using tracked services and Amazon Buy shipping if the claims are always going to count toward your ODR anyway?