Hello, I am reaching out to the Amazon seller community for assistance and advice regarding the recent deactivation of my Amazon selling account. As a new seller on Amazon, I am currently working on understanding Amazon's policies and preparing my products for listing.
Initially, I added a Bank "A" account, which I later changed to a new Bank "B" account. However, I mistakenly selected a public company instead of a private one, which I later corrected, and my new bank details were verified on May 20.
On May 21, I received a notification that my account had been deactivated, and they requested the P-4 Verification, any bill in my name, and my credit card statement. I provided a bill, personal ID, business license, and the bank statement from my first registered account, but I did not include a credit card statement since it was a new account and no statement was available. AMAZON replied that "Your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store."
Additionally, I believe that my inexperience may have contributed to this issue. I made the mistake of not thoroughly reading all of Amazon's policies and watching some videos. I took advice from a friend of a friend who suggested that I could list and make public listings without any problems, and that if I attempted to list any brand, they would either reject the request or approve it. I followed this advice, so I am uncertain if this could also be a reason for the deactivation. Section 3 is not very clear. Can you please advise me on what steps I should take to get my account back? If I made a mistake, it was purely out of ignorance. I have now read all the policies and have a complete understanding of how to list and update accounts.
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