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Our plumbing product ASINs have been removed by Amazon due to "DOE (Department of Energy) regulation" issues. However, our products are already registered and listed under DOE regulations.

Anything I can do here? Appeal didn't work.

@Seller_zukQNO61PzGck@Seller_8hQgfj6OVZYse

Referencing Amazon's own 'Delivering Imports to Amazon" policy

https://sellercentral.amazon.com/help/hub/reference/G200280280

"Amazon will not be responsible for, or collect any duties, taxes, or shipping costs, associated with FBA inventory. All shipments are required to use Delivered Duty Paid (DDP), sometimes referred to as "Free Domicile," shipping terms. Any shipment arriving at an Amazon fulfillment center with collect charges, including any duties, taxes, or shipping costs, will be refused without further concession."

Yet, hidden in Amazon's payments reports, filter the description column for 'fba international shipping customs charge'

Not only is Amazon collecting and charging us duties on FBA shipments... we were also being charged 15% MORE on the WRONG duty from UPS and had no clue until we went through a weeks of requests of the 7501 form they used to clear our shipments!!

Hi everyone,

We’re a small wholesale FBA seller focused on media titles (mostly music on vinyl). Over the last year, we’ve run into a frustrating issue that keeps costing us time and sales - and Amazon support hasn't provided a consistent solution.

Here’s what’s happening:

Amazon automatically updates the Product Release Date on certain media listings - even ones that were released years ago - pushing the date weeks or months into the future. When this happens, all of our inventory becomes stranded. And since pre-orders aren’t available to sellers (only to Amazon Retail), our units just sit there unsellable.

In the most recent case, the product was originally released in 2023. Everything was fine for months - until Amazon suddenly updated the release date in mid-April 2025 to May 30. When we couldn't fix it through support, we waited it out. But on May 30, they pushed it again - now to June 20.

We’ve tried:

• Submitting flat files to correct the release date (no effect).
• Opening multiple cases. Out of 4 cases, only 1 actually led to a partial fix. But week later, same listing was again updated with incorrect release date.
• The others were either: Transferred to an “internal team” that said it was fixed (but wasn’t), or asked for things like a photo of the product packaging showing the release date, which is impossible when the item was released a year or two ago.
• Even offering a Letter of Authorization from the brand to change the listing. Didn’t help.

We’re now at a point where it can take weeks to fix one ASIN, and it’s just not sustainable. When the issue pops up, we often have to just sit and wait while Amazon delays the listing - and we lose revenue.

So my questions for other sellers in this space:

🔹 Has anyone else run into this specific problem - with incorrect Amazon-generated release dates on already-released media items?

🔹 Has anyone found a reliable way to fix this quickly? Any flat file tricks, escalation routes, template that worked, or language to use in cases that makes support actually get it?

And also - how do we explain to reps that release date ≠ delivery date to Amazon? It’s the date the product became available to the public - sometimes years ago. But Amazon seems to treat it like a dynamic value based on when they get stock, and it’s wrecking listings.

Any help would be truly appreciated. Thank you all in advance 🙏

It used to be common knowledge at least I think that after you lose buy box due to a negative feedback, etc.. account wide buy box ability is turned off for 60 days. Then be re-enabled account wide.

I just reinstated an account that was dormant for 1 year, 2 days ago. Added the professional plan, however account wide the ability to get buy box is turned off. This wasn't the case 1 or 2 years ago. Even if you lost buy box then let the account sit and cool off, you'd buy box when you got back.

Question is, is there a workaround nowadays? Seemingly, even if you get a negative feedback which the customer removes a day later it's impossible to navigate your way through email support to find someone to review your account and fix the problem.

For the record I have permission on amazon to have 2 accounts. 1 had negative feedback given then removed in the span of 24 hours which removed buy box and it never came back - 17882141151. And an account tied to this forum name which was dormant - 17892814971.

Any tips or advice appreciated.

Thanks

@Xander_Amazon

@Jim_Amazon

@Dougal_Amazon

@Danny_Amazon

@Quincy_Amazon

@Connor_Amazon

@Emet_Amazon

@Nano_Amazon

@Cade_Amazon

@Jameson_Amazon

@Manny_Amazon

@Micah_Amazon

@Cooper_Amazon

@KJ_Amazon

@Bryce_Amazon

@Jameson_Amazon

@KJ_Amazon

@Sandy_Amazon

@Glenn_Amazon

@CR_Amazon

@Joey_Amazon

We have a buyer who is continually buying and returning products. The first 30 items he ordered (via FBA, all the same buyer) and ALL 30 items have been returned for a refund.

See order #'s

112-8168784-2257007

112-0335454-3802662

112-4045424-7678626

112-6223494-9032234

112-9769357-0680205

When a customer buys and returns 30 items it is quite evident he has no intention of keeping any of the items ordered, so why is this allowed to continue? At what point does this become suspicious buyer activity and Amazon will take note? No other store or website would allow a return pattern like this. This is crazy and I am seriously considering withdrawing my business from FBA because of it.

Hello @Seller_Udi0JNbTrsmUV , @Seller_JT2cdQLa0Oueg @Seller_CnfW62x6yxvJw @Seller_8hQgfj6OVZYse @Seller_RsATYbG9XP0HP

Loss of featured offer eligibility across all FBM ASIN's with perfect health and performance with no explanation or solution... Can you please review my case? Please review and recover our buy box eligibility! Case ID 17881992641 Thank you!

We received a product safety record on December 5th last year. After the first submission was rejected, we reapplied for certification. And after the certificate was issued, we resubmitted the materials through the case, but since then, no one has reviewed the materials we submitted. We need help.

Why does the report abuse page on Amazon not allow file uploads?

https://sellercentral.amazon.com/abuse-submission/index.html

How are you as the seller supposed to submit evidence if you can't upload images or other documents?

@Seller_dnxnrsZIeTNo3@Seller_l3eCP9f1PtJXC @Seller_JT2cdQLa0Oueg

I keep getting listings flagged for "trademark infringement" for only one brand name of products that I typically carry. All I have done is list the brand name of the product in the title of the listing, as I have always done for every product that I have ever listed. I was just going to go back and delete every listing for products made by this brand, but my account has now been deactivated for violating this policy, and I can no longer edit or delete listings.