Multi-Channel Fulfilment: 2023 fee updates starting on April 7, 2023


On April 7, 2023, Multi-Channel Fulfilment (MCF) fees will be increased across some size tiers to reflect rising operational costs brought about by inflationary pressures and to help ensure that we can continue to provide best-in-class fulfilment services for your business.

The fee updates include the following:

  • A small decrease, or no change, for envelope size tiers.
  • An increase for parcel size and oversize size tiers.

Envelope and parcel tiers will continue to benefit from our recently introduced multi-unit discounts, which offer cheaper per-unit rates for multi-unit orders.

Multi-Channel Fulfilment improvements

To continue to support your business growth, we’ve made the following improvements:

  • Unbranded packaging in the UK, available at no additional cost.
  • ISO/IEC 27001:2013 certification of our IT security systems, demonstrating our commitment to maintaining the highest standards of data security and compliance.
  • An on-time delivery rate of more than 98%.

For more information and the detailed rates, go to Multi-Channel Fulfilment: 2023 UK fee updates .


Interesting how you add the adjective “small” to your decrease in prices, yet omit an adjective for your increase in prices.

Here are some adjectives you could have used:


how about “Moderate” ?


Tbf, I wouldn’t be calling these moderate


oh i see what you mean… is 1.4kg the smallest weightband?


No , there are lower and higher , the oversize have shot right up , its all I could fit in my screenshot though :grinning:




The s&l have actually mainly gone down however, the increases in heavier parcels have risen substantially and that ties in with the increase / change to fba fees for those dimensions/ weights
Some had mentioned it was cheaper to use mcf after the fee increase for fba - it seems not


S&l were already high, at least compared to FBA S&L


Vastly high , even with the reduction in price for multiple units
For example , one of my s&l skus , if I used mcf to send 10 units, I’d be looking at £22.
RM for the same - £3.35 fully tracked
FBA fulfilment for same - £12.10


Some of my SKU’s typically 100cmx10cmx10cm have gone up 114%. Just not worth using the service.

No idea how it can be justified, that’s a bit more than inflation.

It’s going to be a long hard summer.


No, it’s going to be a longer, harder summer I think


FBM. Next Day tracked DPD up to 30kg £5.45