Order 205-1729008-9231501

Dear Amazon Support Team, @Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR

I hope this message finds you well. I am writing to formally request to escalate a delivery dispute related Order 205-1729008-9231501.The order in question was shipped via ParcelForce on June 10th, 2025, and the tracking information confirms that it was delivered on June 11th, 2025, at 13:17 to Mr. E. Heath The proof of delivery indicates that a male received the package. However, the customer has claimed that the item was not received. In response, I provided the customer with the proof of delivery and reached out to ParcelForce for further investigation.This morning, ParcelForce confirmed via email which has been shared with Mr. Elliott that their driver returned to the delivery location and took a photograph of the correct door, which corresponds with the proof of delivery. They have verified through GPS tracking and the revisit that the package was indeed delivered correctly.Furthermore, I learned from ParcelForce that they attempted to contact the buyer, who was uncooperative and acted suspiciously, even ignoring requests for his full name. Given these concerning circumstances, I strongly suspect that the buyer may be attempting to deceive us.I kindly request that Amazon conduct a thorough investigation into this matter, particularly regarding the buyer's account activity. I have attached the photo taken by the driver today, which confirms delivery to the correct address.I am struggling to understand how a refund could be issued to the customer when there is substantial evidence supporting the delivery. I appreciate your attention to this matter and trust that a fair decision will be made.Thank you for your assistance.Best regards

Hi all,

I’m posting here after getting stuck in an unresolved loop with both regular support and the executive escalation team.

Issue Summary:

My Product Charges in settlement reports are drastically lower than my actual shipped order volume and sales figures.

For the period 27 May – 10 June, I had 483 shipped orders and over £14,000 in sales (per Business Reports), but Product Charges in the settlement report only show £8,428.88.

For 10 June – 15 June, there were 144 shipped orders and over £6,100 in sales, but only £2,522.22 reported as Product Charges.

Account Reserve is £0, so there’s no holding explanation.

I’ve already:

Raised this under Case ID: 11202651142

Sent a detailed PDF with transaction report analysis to the executive team

Been asked to provide “missing order IDs” even though there are no missing orders — just settlement data not matching sales.

Has anyone experienced similar discrepancies?

I’d really appreciate if any Amazon staff or fellow sellers could advise whether this is:

A known issue?

Something that requires internal reconciliation from the Payments or Technical teams?

Thanks in advance,

Bhasker Dhir

Bubcommercial Ltd

Hi everyone,

We’re experiencing an issue with our Brand Registry access and would really appreciate some guidance or escalation support.

Our brand has already been successfully registered with Amazon Brand Registry. However, when we log in to https://brandregistry.amazon.com/ using our main account email address , we cannot see our brand listed under the enrolled brands section.

Despite contacting Amazon support multiple times, we haven’t received any clear solution or assistance in ensuring that the brand is properly linked to our main account.

We need to ensure that the Brand Registry is correctly associated with our primary business account, so we can start accessing brand benefits like:

A+ Content

Brand analytics

Sponsored brand ads

Brand protection tools

At this stage, we’re stuck and unable to use the Brand Registry features we’re eligible for.

Has anyone dealt with this before? Is there a direct contact or workaround to ensure the brand is associated with the correct account?

Any help or guidance would be hugely appreciated.

Thank you,

London Grocery

I need to get thesethese drinks over to me in the uk, can i send them to a fulliment center in america and then will that warehouse send to me in uk, if so how much ?