order number 204-3849654-5052329
order value £396.75
So we had a customer initially contact us for a product that was late.. ( out of our hands, courier failed delivery) we got the typical. this is for my daughters birthday and its her only present , we offered that they could return it or refuse delivery. but beyond that nothing we could do
6 weeks later.. they come back and say that they have opened and destroyed and disposed of the box.. realised some screws missing. and that it was a returned item sold as new ( not true) due to damage made when attempts at assembly - they just damaged it trying to build it 6 weeks after their daughters birthday
They demanded a full refund. without return - after the return window
We offered replacement parts, but would not give them a refund - certainly not without a return.
They preceded to create an A-Z claim. saying they never received it.
Amazon granted it
We appealed this. showing the proof of delivery and the chat with the customer about the product they received
amazon granted them a refund
no way to appeal, so opened a support ticket to speak to a CS. that created an appeal.. and the CS stated they can not help if its in appeal.. but requesting help creates an appeal.. so how?
Amazon again granted a refund. "no further action necessary"
yes further action necessary -
attempted again to contact support.. again cannot help as - yuou guessed it contacting support opened another appeal. support said that they would escalate it to the mysterious unreachable a-z department
minutes later..
Granted. no further action required
What the actual??
The customer literally talks about having the item. and we have photographic proof of delivery. we went above what was necessary. but amazon just gives things away for free
are amazon part of some giant fraud rackett?? or do they just like giving people free stuff and charging sellers?
Pinned by community manager