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Hi guys. just seeing what your opinions are on this.

we shipped an order out, customer messages us back to say they were not home. it was delivered to a safe place which was pictured in the tracking.

we asked them a question about it and they then put this reply

"You are clearly not reading what I send and you clearly don’t want to resolve this as a seller. I have no time to play silly games with you. Read what I have sent you and read it properly and you will see how I got the picture. This issue falls with you as you have chosen Royal Mail as the courier. If you don’t issue me a refund I will have no alternative but to leave an honest review of how you have failed to resolve this issue for a paying customer. I will also have to repost yours and my email replies so your customers can see what problems they will face trying to resolve the issue with you. Issue my refund now please as I haven’t got my items and I have done nothing but comply with you"

instantly from experience it looks like they are trying to have us over on this because you dont just do that . so the item has been delivered but i dont know what to do for the best. i think they have just decided to say they dont have it as they know they could easily get something for free.

interested on some thoughts

Honestly, all I ask is they actually read the case notes and look at attachments. Is that really too much to ask?

If anyone with any sort of clout at Amazon happens to be reading this, just spend 10 minutes reading some Support Cases, the replies from Amazon Support Staff are literally pointless.

This is just 1 example, I gave up.

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Hi

Can anyone help. On the 8th May our seller fulfilled orders were deactivated until we prove delivery of our recent orders. We have had a number of appeals rejected and account specialist are no help either. All of our postage is purchased through amazon buy postage, the items sent as large letters so posted through letter boxes but we do get delivery confirmation on most delivered items . I have provided everything asked of us in our appeal including purchase invoices to show we have stock, stock in FBA also, receipts for our amazon buy postage labels and a spreadsheet with order showing delivery confirmation if available provided by URLs from royal mail. Each appeal has been rejected asking for the info i have provided. We was told once recent orders have been confirmed as delivered they will reinstate our seller fulfilled orders but these orders are delivered and they have proof. After nearly 2 months without any cash flow and after providing all the info im not sure what i can do now.

Can anyone at amazon help and tell me where i have gone wrong?

Looking at my account several thousand £ has been given in refunds for products sold up to 18 months ago. When it was released that mineral oil was contained in the ingredients of some Jolly Rancher candy i immediately withdrew the stock units.

Under the Consumer Rights Act 2015, if a product is faulty, you have the right to a full refund within the first 30 days of purchase.

After 30 days:

If the issue is discovered after 30 days, but within the first six months, you are entitled to a repair or replacement, and if that is unsuccessful, a full refund.

Perishable goods:

For perishable goods, the 30-day limit may be shorter and based on how long the item would reasonably be expected to last.

Has anyone else found them in this same position... with perishable items

Hi,

Does anyone know how to turn off out of area location on Amazon so that we dont get any orders from specific areas

Hope someone can help?

I am trying to buy Amazon RM postage for a letter size greetings card and for some reason on one particular order it is only offering Evri drop off-which would cost more than the item!!

I have sold this item before and have always been able to select 2nd Class RM but for some reason it won't let me do it today, I have tried changing the sizes/weight but it is still only offering Evri?

Order #206-0419486-0972358

The customer requested a return due to personal reasons. We actively followed Amazon’s return process and provided support.

However, the customer did not use the official return channel and instead returned the item directly to our warehouse.

We have received the item, which showed minor signs of use and required only simple cleaning. According to policy, cleaning fees should be charged to the customer.

The customer refused to pay these fees and filed an A-to-Z claim. To maintain customer satisfaction, we proactively offered to cover the cleaning fee and fully refund the customer, while requesting Amazon to close the claim.

Despite multiple appeals and providing full evidence, Amazon did not close the A-to-Z claim and restricted our ability to process the refund.

Ultimately, the claim was approved in the customer’s favor, and our account was negatively impacted with an ODR.

We acted promptly and cooperatively throughout, yet still faced an unfair penalty.

If I ship prime orders on the Amazon Shipping Portal instead of Amazon Buy Shipping on Seller Central, will this impact our Buy Shipping Usage performance?