This is beyond unacceptable.

We issued a full refund over 70 days ago, and now the same buyer has somehow managed to open an A-to-Z claim on that already resolved order. The buyer does not have the item, has been returned and refunded in full, and yet Amazon has allowed this claim to proceed. How is this even possible?

This individual has ordered from us twice before and left two negative feedbacks within the very hour of delivery not just the same day, the same hour. We've reported this behaviour repeatedly, flagged it as abusive, and received no meaningful action in return either feedbacks remaining and keep harming my account.

Now, not only is this malicious buyer still active, they are being empowered to exploit the system further opening claims months after resolution. This is a clear breakdown in process and seller protection.

We are expected to meet the highest standards as sellers, yet we’re given zero defence against blatant abuse. Amazon’s failure to close such an obviously invalid claim is a direct threat to seller integrity and business stability.

Customer issue:

Property Damage or Personal Injury Incident

Delivery estimate: 18 February 2025 - 21 February 2025

We demand an explanation:

How is a claim allowed on a refunded order after 70+ days?

What safeguards are in place to prevent this kind of abuse?

Why are repeat offenders not being flagged and restricted?

Enough is enough. This treatment is not just unfair it is harmful. Amazon must be held accountable for failing to protect its sellers from this kind of exploitation.

Hi everyone, I have a problem with my account. When I try to add some products to the listing, it tells me that my account does not qualify, although I was able to do so before. Please tell me what the problem is and how to fix it? Thank you.

Hello everyone!

I just wanted to pop in and ask others who sell in the Handmade section what size of business are you and what do you handmake, also how business has been going for you lately since the changes were made to the catalogue?

I am a sole trader and create handmade costume jewellery, I don't have anyone helping me with this. I sell on another platform, have my own website and also sell my jewellery on social media and at craft fairs. I dispatch my own items .

Since the changes to the catalogue my sales have gone from regular and steady to occasional.

The loss of the separate categories within handmade has really negatively impacted my sales, I used to regularly be in the top 100 lists by category and if I make a sale now, within hours I have dropped to position 3500+ because my items are now just lumped in the main catalogue with all the large sellers and mass produced jewellery meaning I basically get no exposure at all.

I do use promotions, but don't use ads because I don't have the budget plus I handmake my items in small batches so it seems pointless if I only have a few of something.

Please share your experiences below if you don't mind. If any long time sellers have any words of wisdom, it would be much appreciated!

TIA! Selena

Recently, for the first time in 8 years our account has gone into a negative balance.

We've noticed huge 'other' charges being taken out of our account with no detail or explanation.

We asked amazon for clarification on what these charges were, but they said due to confidentiality they could not say?

Hello from Amazon Brand Registry Support,

We understand you are having questions with the unrecognized charges applied to your account from 27/03/2025 to 10/04/2025, and 24/04/2025.

Upon review, the Amazon Fees Total: -£249.35

• Digital Services Fee: -£4.22

• Subscription Fees: -£30.00

• Other: -£215.13 charge is from an Order Adjustment.

• Amazon Fees Total: -£437.95

• Other: -£400.41 charge is from an Order Adjustment.

These adjustments typically occur due to one of the following reasons:

- Refunds or partial refunds issued to the buyer (for example, for damaged items, late deliveries, or customer dissatisfaction)

- Shipping fee corrections, especially if there was an error in the initial charge

- Promotions or discounts applied after the order was placed

- Customer returns or claims processed after the order was completed

- Amazon-initiated adjustments due to order or fulfillment issues

Due to confidentiality, we cannot disclose the further factors behind the decision.

For further questions, please create a new case.

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