Hi everyone,
I’ve been trying to launch my first product and I’ve been stuck in the compliance review process for over a month now.
Here’s what happened:
I submitted all the required compliance documents:
✅ CPC
✅ CPSC-approved lab test reports (ASTM F963-23, CPSIA, Phthalates)
✅ Tracking label photos
✅ Hazard warnings
✅ Manufacturer and batch info on packaging
✅ Box photos showing all sides
I corrected the age grading issue flagged by Amazon and ensured the detail page matches the lab report.
I’ve been in contact with multiple Amazon agents. They confirmed I’ve submitted everything correctly, and there are no active violations on the listing.
But the problem is:
The listing is still showing as compliance rejected.
The documents don’t appear in the compliance dashboard even though agents said they are on file.
I was told to wait up to 15 business days, but the clock keeps restarting whenever I resubmit.
My supplier is now waiting for me to move forward, but I can’t ship until the listing is cleared.
My questions:
Has anyone else experienced this issue where the compliance team and the system don’t seem to sync?
Is there a way to escalate the case directly to the compliance team or to get in touch with someone more specialized?
I’m new to all of this and would really appreciate any advice or shared experiences. Thanks so much in advance for your help!