Welcome to Seller Forums

Dear Amazon Seller Support,

I hope you are well. I am writing to resolve the issue of my current seller account being inactive. I recently sent documents from Council Tax to verify my account as I live in the UK.

I would like to clarify that utilities such as water and gas are registered in my wife's name, which may have caused some complications during the verification process. Also, I initially registered on Amazon.com by mistake as I needed a European marketplace, but I opened an American one. So I deleted the account to re-register on the correct platform.

Can you help me resolve this issue and activate my account? I would appreciate your support and understanding.

Thank you for your time and help.

Best regards,

Yuri

B0DPQWJQ8K this listing was deativated and when trying to fix it i am met by a message saying that i requrie approval this, it is my brand and my listing, the product is not against policys in any way it is a chef knife and has the knife flag on there already and when trying to sell other knives i have no issues. when applying for approval i see message

:Selling Application

We are not accepting applications to sell:

Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)

Other Kitchen category in Refurbished condition(s)

Other Kitchen category in Collectible condition(s)

this is not right and i have inbound inventory so i cant make another listing. @Seller_mIRnuhdx7l5sN@Seller_ZyGdB49sb7An4 i have seen you fix this problem for other sellers, any help you can offer me is greatly needed

Hello everyone,

As I read through the related threads and responses on the forum, I’m getting more and more confused. Could you please explain how I can enrol the brand I distribute into Brand Registry with the approval of the trademark owner?

In previous years, a code would be provided to the trademark owner, and when we entered this code, it would be accepted. However, from what I’ve read now, this option is only available if you are selling as a Vendor, and the manufacturer would even need to open an Amazon seller account to enrol their brand into Brand Registry? Is this some kind of joke?

Thanks in advance all.

@Seller_d9q1Cuuva8Pjg

@Seller_Udi0JNbTrsmUV

@Seller_ZyGdB49sb7An4

@Seller_XUNeUuvrQDpgP

THEY MAKE THINGS WORSE FOR SELLERS AND MORE TIME WASTED CLICKING AWAY?

I CANNOT BE THE ONLY ONE.

AS A FOR INSTANCE - IN YOUR CASE LOG BEFORE THERE WAS A BUTTON AT THE TOP FOR YOU TO GO BACK TO YOUR CASE LOG, NOW, ITS GONE. YOU HAVE TO CLICK HELP, IT OPENS UP YET ANOTHER TAB SESSION THEN CLICK CASE LOG. SO THREE BUTTONS INSTEAD OF ONE.

ANOTHER EXAMPLE, IN THE COUNTRIES DROP DOWN DOWN THE BOX DISAPPEARS AS QUICK AS IT APPEARS AND THEN YOU HAVE TO DO IT THREE TIMES JUST TO GET TO ANOTHER COUNTRY OR BACK TO YOUR HOME COUNTRY. ANNOYING.

THEN IN FORUMS YOU CAN PUT IN THE EXACT AND I MEAN EXACT TITLE OF A DISCUSSION IN THE SEARCH BAR & IT DOESN'T COME UP BUT IT'LL BRING YOU A LOAD OF UNRELATED CRUD YOU DO NOT WANT TO SEE AND IS NOT WHAT YOU ARE LOOKING FOR.

I am seeking assistance in having two inaccurate negative feedbacks removed:

Case ID: 10746525242 | Order ID: 204-2920799-7497961

• Feedback: The buyer left a feedback one day after the item was delivered and signed for, saying they have not received the item

• The item was successfully delivered and signed for by the customer, as confirmed by tracking (tracking number is on the order) via Royal Mail. A photo of the delivery provided by Royal Mail and signature by customer of receiving the parcel is also shown on the tracking and it shows as delivered. The feedback was left one day after delivery, falsely claiming non-receipt. Tracking number can be found on order details to show the proof of delivery, photo, and signature or I can send these to you if necessary.

Case ID: 10736416782 | Order ID: 203-5135614-1197933

• Feedback: "Item listed as new and received a used item. Seller refusing refund."

• The item was listed as Condition "Used - Very Good," not new (this can be seen on the order itself). Also, the condition note also states it is used. The buyer appears to have misread the condition and thought the item was new. Furthermore, I refunded the buyer in full on top of this for customer satisfaction.

Both feedbacks are inaccurate and do not reflect the circumstances.

I can provide any extra relevant proof if needed.

Please can you look into this and have the feedbacks removed?

Thank You

@Seller_j9Bd91CW3ZVpr @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN @Seller_Udi0JNbTrsmUV @Seller_XUNeUuvrQDpgP @Seller_hnDMgUKxMh1V4 @Seller_iTgjdgiRqiPsn @Seller_Huz6FT08OxHAR @Seller_rX0LOsTSK2Zer @Danny_Amazon @joey_Amazon

Amazon is requesting the tracking number for self-delivery. I would appreciate any assistance or guidance on how to obtain this information. Thank you.

Hi Amazon,

We are extremely frustrated with the repeated decline of our invoices without proper grounds. Many of our invoices have been rejected under the claim that they cannot be verified. This is unacceptable, especially considering that some of our suppliers operate warehouses larger than Amazon's own centers. Yet, their legitimacy is still being questioned, causing us to lose money due to your team's unprofessional approach.

If your team is not thoroughly reviewing and verifying our invoices, may I ask what exactly their job entails? Their sole purpose is to check and validate our documents, yet they repeatedly fail to do so.

I urgently request someone competent to review invoices from five different brands and provide a resolution. This issue has gone on for too long, and it must stop immediately.

Thank you for addressing this matter promptly.

Kind regards,

perhaps this "guide" will help someone win a battle with a fraudelent customer.

I had a customer who had bought a product worth £169.99 on the 13/01. On the 17/1 customer messages me "Hi, I didn’t receive my package, and I would like a refund".

that triggers early "scammer alert".

sent by tracked 48 - indicates delivered, there is gps location and a photo. I know its not enough for Amazon and I am aboutto lose moment she opens A-Z.

So we are having polite back and forth. She says she lives with her husband, no one else lives there. Nothing arrives, wants me to contact "please contact Royal Mail the driver who delivered it". I do call RM, they say it looks good on their end, but they'rer willing to open the investigation (circa 30 days, so I lose).

I am asking her to ask a neighbour.

"I asked, and they don't know anything

I'm very disappointed because that belt was my father's gift, and I couldn't give him anything!"

Ok so now I know it's a scam for sure. She goes on "I'm very disappointed with Royal Mail, it's the first time something like this has happened to me, and I regularly order from Amazon ... and I don't think I'll do it again"

So now I analyse the delivery photo. I am asking her to check with the photo of delivery. She says "In the area where I live, all the neighbors have the same door as mine!

How would I know if it's my door or not?!

And I don't have a mat in front of the door"

But that turns out to be not true. There are about 6 different door at her street. Her is unique which is visible on the photo - and no, its not the mat :) There is pipe, cable box and square cut out in the tile visible on the photo. Her door is different than her neighbours and photo from streetview matches the photo found on google maps.

she says "Yes, the pictures on google maps indicate that it is my house... but not the package"

Ok so now we know that this was delivered to her house, she lives with her husband only and the package was not there.

Its a third day - so I am sending tracked 24 parcel with a letter stating that this is to gather further evidence. This will let me compare photo and the dps coordinates.

Once I see that matches, I am sending blunt message

"If it was delivered to your home and the photo shows how it was inserted into your mailbox, mailbox of your door that is unique unlike any other, and gps cooridnates indicate exactly your home, than it means it was delivered.

If that was accessed by someone in your household, that unfortunately it is beyond my responsibility as I have delivered it to the address provided. there were no other arrangements in place.

I am afraid you will have to discuss it with your husband, so hopefully your father will get his birthday gift and will forgive you for getting nothing.

I can not take responsibility for whatever happens to your order after it was delivered.

As I said previously, as I have fullfilled my responsibility as a seller and have delivered your order to the address provided, the ongoing dispute will have to be held in small claims court. I am right now gathering additional evidence and I am waiting for the result of the Royal Mail investigation, however, once the money is removed from my account, I will be sending you the "Letter before action" with all the details regarding case in the small claims court.

I hope you understand

Kind regards"

And that does it (So far - she's still got plenty of time to open A-Z) for now.

I think I was "lucky" that she did not open A-Z right away and I had a chance to send second parcel with a letter for comparison.

We all know that Amazon enables scammers on so many levels - so I hope the above adds a tool to youro toolbox in a fight against them.

As we are winding down the business on Amazon, I have today received a message from a customer that they have received their order, yet according to the customer, they are missing half the items.

Now for every order we send, we use product barcodes, then implement the weight for the order into Click & Drop, to ensure accurate picking and packing is achieved. As I was the one packing this order, I know full well that all the correct items were in the parcel, and the weight & size of the box also matches the system I have in place. The proof of delivery image also shows the size of the box which was used, and I have just checked it with the same size label and the same box used to double check I sent the full amount. On top of this, I've just done a stock count of the products that the customer ordered and I have sent the correct quantity ordered.

The customer has contacted Amazon Customer Service, and the seller has also messaged me too. Now, given that I have double checked everything, I am very certain this customer is trying to fraudulently get a refund, even though they have actually received the correct quantity.

What would be the best cause of action regarding this? Advice is always welcome.

Thanks.