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case number 18098042141

I have 13 items not elibible for buy box or listing because of price.

I have been selling over 10 years have not lowered price

Cannot lower the price because of my costs

They are private label designed by me so there is no competition for them and the price is the same as all the other similar products that are selling

Please help me.

Thank you Amazon Mods!

Fellow Sellers,

I've encountered a dangerous buyer behavior pattern recently validated by Amazon . Sharing to protect our community:

**The Pattern:**

1️⃣ **Stage 1: Review Solicitation**

→ Messages below:

*Thanks so much! We love it a lot and are happy to leave a positive review. Let me know if there are other things we can review for you. [e-mail address removed]

2️⃣ **Stage 2: Retaliatory Refund**

→ When ignored, files refund claim within 72Hrs

→ States *"Damaged During Transit"* to Amazon to get refund

**Admin Request:**

@Moderators please:

✓ Verify case #18048781731

✓ Purge buyer's forum account (if registered)

✓ Warn community about this MO

**Protect Yourself:**

IGNORE this kind of message and ask seller support team to get help

**Let's keep our account safe!**

We are new to selling on Amazon and cannot figure out why our one and only listing is not "Buyable" to customers. We have one listing marked as "Active" with no issues preventing it from being sold. There is plenty of inventory available, there is no issue with our Amazon Seller account health (confirmed with the Amazon Seller Account Health department), we are the only seller on Amazon using the ASIN/SKU numbers that are on our listing, and we have tried everything recommended by Amazon Seller Support to get our listing to show as "buyable" to customers including:

- Deleting our listing and re-listing with the same ASIN and SKU numbers

- Deleting our listing and re-listing with the new ASIN and SKU numbers

- Confirming our account is healthy with the Account Health team

- Updating the details on our 3 variations in the listing to hopefully "refresh" the listing

Our lisiting is searchable but has the message "Currently unavailable. We don't know when or if this item will be back in stock."

Here is a link: https://www.amazon.com/Convert-Videotapes-DVDs-Memories-Shipping/dp/B0FH5SDC9N/ref=sr_1_1?crid=1V7Q2507M4SA0&dib=eyJ2IjoiMSJ9.hFCHsum9WY8W15pXS7JdXA.A8TWPRXUOuS2xUPeHzfxHF74thd2qxK4QfLNF8HpFsY&dib_tag=se&keywords=B0FH5QM8ZJ&qid=1752258571&sprefix=b0fh5qm8zj%2Caps%2C76&sr=8-1&th=1

For reference, here is our listing information:

Parent ASIN: B0FH7C7X67 (SKU: IM-2E3O-77XA)

We have 3 Variations/Child ASINs off of this listing that are our products:

Child ASIN #1: B0FH5QM8ZJ (SKU: OW-J92H-HPOQ)

Child ASIN #2: B0FH5SDC9N (SKU: 5P-B1NE-03NK)

Child ASIN #3: B0FH5RXHSW (SKU: MN-37C6-LEGS)

Anyone know what we need to do to make our listing "buyable" for customers? Thank you in advance!

Hello, Amazon Community,

I’d like to share what has happened to us in the hope that someone can help or escalate our case, as we have complied with all requirements and have yet to receive a clear response regarding a very important matter.

Our story begins on October 9, 2024, when Amazon deactivated our seller account due to the alleged sale of an inauthentic product. by the MERCHANT CREDIT the item in question was a Funko product with ASIN B0CDJQT8XJ. Apparently, a customer filed a complaint claiming the item was not genuine.

This was a major blow to us, as we only work with verified and trustworthy suppliers and have complete documentation to support the authenticity of every product we sell. That said, we understand Amazon's responsibility to protect its customers, and we fully respect the process.

On October 30, 2024, we had an interview with an Amazon representative where we submitted all the requested materials to prove the authenticity of our products: Meeting id :3675401544.

Legitimate purchase invoices

Bank statements confirming the transactions

A letter from the supplier explicitly authorizing us to sell Funko products

Following that review, Amazon reinstated our seller account, for which we are sincerely grateful. However, although the account was reactivated, we are still restricted from selling Funko-branded products, and we haven’t received a clear explanation as to why this restriction remains in place.

At the time of the suspension, we had over 18,000 units of inventory stored in Amazon’s fulfillment centers, all ready to be shipped to customers. Due to the suspension, we were forced to remove a large portion of that inventory and ship it back to our own warehouse—an operation that cost us approximately $40,000 USD and caused a significant financial and logistical setback for our business.

To this day, Amazon still retains over 1,000 units of our inventory, and we have not received a clear update on when or how we might recover them.

Since then, we have not had any additional complaints or issues and have continued to fully comply with all of Amazon’s policies and performance standards. We’re truly frustrated, as we’ve already provided solid evidence of the authenticity of our products, yet we remain unable to operate fully.

That’s why we’re using this forum to kindly request a review of our case and reinstatement of our authorization to sell Funko products. Our only goal is to continue offering 100% genuine products to Amazon customers, as we have always done.

We would greatly appreciate any guidance, support, or escalation you can provide @Seller_RsATYbG9XP0HP @Seller_RSwABJNHpHnEZ @Seller_l3eCP9f1PtJXC @Seller_PIHyltK09pbl3@Seller_Lz6S1nnAIzbYB @Seller_7e4TizkSOVtBf@Seller_SBIjJooGeXSQ6

How do I get into the UAE marketplace? The registration process has been pending for months, and I've noticed others facing the same issue, yet there's still no positive resolution. Amazon customer service, please do not respond to this with information other than getting my account fully registered, because my ID verification and everything else were completed. I also followed all instructions and advice but none worked or seems feasible. Can i create a next seller account with a different email for UAE marketplace and merge to my existing US seller account?

Amazon in classic fashion has auto enrolled seller accounts in replicating their listing to international marketplaces where they might not be selling at all. In my case I was enrolled into Brazil Marketplace and my listings were replicated there resulting in a random copyright violation in Portugese resulting in my Units getting quarantined in the US marketplace as well. I COULDN'T SELL ON PRIME DAY IN US BECAUSE AMAZON SAID I HAD A VIOLATION IN BRAZIL FOR A LISTING I DID NOT EVEN ADD IN BRAZIL. AMAZON LOVES SCREWING OVER SMALL SELLERS.

To make sure your inventory units are not held hostage, do the following:

Inventory > Sell Globally > Build International Listings > Remove connection to the international marketplace

Hello,

I’m posting about Case ID 18079165391. We completed the INFORM Consumer Act interview on July 4, yet our seller account remains deactivated and the “Deactivate INFORM consumer act interview banner” is still displayed.

The review should take 48 hours, now days passed. We can’t see any status.Seller Support’s replies have been generic and haven’t moved the case forward.

Could someone please escalate this or review it so our account can be reactivated?

Thanks!